Hotel Manager Customer Service

CURRICULUM VITAE

NAME : ROGERS OTIENO OYUGA

GENDER :Male

NATIONALITY : Kenyan

MARITAL STATUS : Single

LANGUAGES : English

CAREER OBJECTIVES

To work as a waiter in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through experience as a waiter in Hotels and restaurants.

Qualification, Skills and Qualities

Four Years experience as waiter in a restaurant.

Customer service skills.

Multi-tasking capability.

Ability to work-in and lead a team.

Sales and marketing skills.

High school diploma.

PROFESSIONAL EXPERIENCE

TIN ROOF CAFÉ (KAREN NAIROBI)

Designation: Cashier

Duration: August 2020 to Present.

Responsibilities:

Manage transactions with customers using cash registers

Scan goods and ensure pricing is accurate

Collect payments whether in cash or credit

Issue receipts, refunds, change or tickets

Redeem stamps and coupons

Cross-sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information

Greet customers when entering or leaving the store

Maintain clean and tidy checkout areas

Track transactions on balance sheets and report any discrepancies

Bag, box or gift-wrap packages

Handle merchandise returns and exchanges

CAFE #999 (SALAAM HOSPITALITY) DOHA.

Designation: CAPTAIN

Duration: October 2017 up to March 2020.

Responsibilities:

Always greet and welcome guests promptly in a warm and friendly manner.

Always thank and give fond farewell to guests conveying anticipation for their next visit.

Assist guest with table reservation.

Assist guest while seating.

Ensure guest are serviced within specified time.

Has a good knowledge of menu and presentation standards.

Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

Able to answer any questions regarding menu and assist with menu selections.

Able to anticipate any unexpected guest need and reacts promptly and tactfully.

MIA CAFE QATAR MUSEUM (ALAIN DUCASSE)

Designation: Waiter

Duration: September 2015 up to

September 2017 Responsibilities:

Prepare Tables for Meals, including silverware and Glassware.

Greet Guests in a Friendly manner and Provide MENU to them.

Inform Customers about the Daily specials.

Check food and Beverages for Quality and Presentation Before serving to Customers.

Serve Food and Beverages to Customers and always check if the food is prepared to their satisfaction.

Receive Customers Payments and process transaction.

Clear and clean coffee shop area nicely and follow proper Sanitation standards.

Filling in For Absent staff as Needed by the Manager.

Help other Areas of the Restaurant such as Answering the Telephone and Taking Reservations.

THE PALACE BOUTIQUE HOTEL

Designation: Waiter

Duration: December 2014 up to September 2015.

Responsibilities:

Greeted new customers and escorted them to their tables.

Present menus and answer questions about the cuisine, making recommendations upon request.

Recommend Special drinks to customers. Take the drinks order (write, repeat and up sell) Deliver the drinks as ordered by guests.

Take food order (write, repeat and up sell)

Serve dishes to customers at tables as required.

Check to ensure that customers are enjoying their meals – take action to correct any issues, as needed.

Prepare bill/receipts and collect payment from customers.

Cleaned tables and other areas as needed, after clients departed.

Supreme international - Afghanistan Designation: General Assistant Duration: June 2014 – Nov 2014.

Responsibilities:

Set up of all front of house food areas prior to service to ensure that the catering unit is ready for opening. Serve and assemble food for customers to ensure both a fast and courteous standard of service.

Set up the front of house display areas as per Standard Operating Procedures, to ensure an attractive display of food is achieved.

Deal with customer queries and take appropriate action as required

e.g. decide at what stage a complaint or query should be referred to line manager.

Work harmoniously as part of a team and be helpful and polite when dealing with customers.

Undertake cleaning duties to include general cleaning of front of house areas and all dining areas & equipment (e.g. Juice & coffee machines, serving counters, fridges & public areas)

Sarova White sands Hotel-Kenya.

Designation: Waiter

Duration: Mar2012-May2014

Responsibilities:

Taking accurate order from customer.

Serving customer's food in timely manner.

Checking the exact cost of food items.

Maintaining cleanness in restaurant and hotel.

Providing information related to hotel specialty.

Working as per instructions of senior hotel manager.

Keeping update knowledge of food items.

Understanding requirements of customer.

Handling food and beverage operations.

Assisting newly hired staff to perform their tasks.

Serena Hotel-Nairobi

Designation: Bellboy

Duration: Feb 2011 - April 2012

Responsibilities:

Assist guests with making arrangements for local activities.

Assisting of customers with their bags and luggage

Courteously greeting customers and provide them high quality service

Escorting guests to their respective hotel rooms Assisting the customers with their needs.

Explaining to the customers the hotels rules, showing them how to use hotel facilities, room features such as TV, Radio, Bath tubs.

I T Skills.

Hardware & Software,Database Management, Computing & customer services, Spreadsheets, System support, Networking, Internet & Email,Microsoft word, Microsoft excel, Microsoft access, Microsoft power point Insight, Photoshop, PageMaker, Operating Systems-Windows.

EDUCATION BACK GROUND.

2013-2014 : Nairobi Aviation College.

Advanced Diploma in Information Technology (IT) 2010-2013

: Skynet Institute and Travel Services College. Diploma in Information Technology (IT) 2009-2010 : Visionary Computer Center. Micro-Computer Application (Certificate in IT)

2005-2008 : Kamukabi Secondary School

Kenya Certificate of Secondary Education (KCSE)

1998-2004 : St. Augustine Primary School

Kenya certificate of primary education (KCPE)

REFEREES.

Upon Request

Contact this candidate