Melanie Leon

**** **** **** ** ******, Az. *****

adqb9f@r.postjobfree.com 480-***-****

Motivated, well-organized self starter, with ability to strategize and prioritize effectively to contribute to a productive, positive, and stress-free work environment by providing exceptional customer service through the application of interpersonal and communication skills and the capacity to develop and cultivate strong relationships with customers, colleagues, and leadership to accomplish organizational goals and objectives and achieve measurable success.

SKILLS

• Customer Service

• Relationship Management

• Cash and Payment Handling

• Staff Development and Mentoring

• Procedural Oversight

• Process Improvement

• Inventory Control

• Quality Assurance

• Application of Technology

WORK EXPERIENCE

Safety and Sanitation

General Manager, Dunkin Donuts, Phoenix,AZ

•Completed daily opening procedures

Team leader in daily sales

•Great customer service

09/2013 – 02/2020

•Effectively upsell products Lo increase daily sales

Lead Sales Representative, Circle K, Phoenix, AZ 02/2009 07/2013

•Effectively sell products and services to increase Average Transaction Value

•Meet all productivity standards and targets set by management

•Responsible for accurate balancing of inventories and maintaining cash stock

•Maintain the highest level of customer service

•Complete all day end procedures and maintain customer files

Assistant Manager, Mobile Oil Corporation, Sun City, AZ 1 1-1997 -07/2007

•Team lead in the Quality Control

•Ensured detailing staff followed proper procedures

•Responsible tor training new employees

•Data Entry

EDUCATION

Certificate: Art of Cooking, Art Institute Q/Phoenix, Phoenix, AZ 12/2007

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