Credit Specialist Customer Service
Resume:
Tracy Moore
Phoenix Arizona 85048
WORK HISTORY
Fiserv Inc – March 2009 – Aug 2016
Web Specialist forbanks, assisted clients with online banking account setup and configuration
Online Banking Specialist which included research and balancing of customer accounts and bill pay.
Opened and monitored online banking disputes – retained and organized confidential client information.
Performed customer call back in order to better update and assist with customer issue resolution.
Consistently met daily production and quality goals. Axiant LLC- Mann Bracken Attorney at law – Jun 2009 - Aug 2009
Collected on 3rd party paper two years old
Accepted and processed check payments, & western union.
Had the ability to settle account for the client by means of Discover, Midland, GE money or set them up on affordable payment plans.
Set up accounts for the attorney‘s to review for litigation or arbitration for judgment.
Company was closed due to loss of paper bid not awarded. Mobil Mini Corporations - March 2006 - Oct 2007
Worked with accounts payable to get invoices paid; collected on past due accounts 60-180 days.
Processed payments over the phone by check or credit card
Sent out final demand for payment letters and or repossession letters.
Able to settle, out of business, Company accounts; I had the ability to settle for 75% of balance owed. Took care of billing issues.
Target Financial:
Department Floater - August 2004 – March 2006
I worked in any area needed. Familiar with Microsoft Office Applications. Good communication skills, very detail oriented. Worked with little to no supervision; team player.
I achieved a win-win situation for the company and the card member Target Visa charge card roll out - June 2002
Knowledge of working with TYS system (collection system)
Knowledge of reading all credit scores and how there figured.
Knowledge of re-aging accounts as well as doing disputes.
Collections on Inbound and outbound calls, very good getting a resolution for every account. Collection Credit Specialist - December 2002.
Coaching and Monitoring and giving feedback to team members to improve production
Partnering with the UDL to give feedback on areas of improvement with suggestion for improvement
Coaching documents written and copied to the UDL on coaching given to Team members. Late stage Collections. (age3-charge off) - October 2001
Resolving accounts that are 3-6 months past due.
Knowledge of payment plan and how to set up to help card members.
Knowledge of the terminology of possible third party Agency.
Knowledge of the process of per-legal accounts
Knowledge of Bankruptcy’s
Having a firm but friendly approach to how to deal with card members who are delinquent Tracy J. Moore
4411 E. Chandler Blvd-1075
Cell Phone 480-***-****
Phoenix Arizona 85048
Collections Department (6-months) - April 2001
Resolving 30-day delinquency on Target, Marshal Fields, and Mervyn’s credit cards.
Problem solving
Good understanding of the card holder agreement.
Knowledge of the credit bureau reporting.
Check by phone payments. (inbound and out bound calls)
Knowledge of transferring balances from one card to another. Office Depot: 1998 – 2001
Assistant Customer Service Manager: Responsible for all front-end operations including the training of all new hires and daily maintenance of the money room. I participated in the opening of all 6 stores in the Phoenix area, and was involved in the store setup, planograms, and scheduling.
Customer Service Manager: Responsible for all front-end operations, daily scheduling of all employees, and daily reports. Responsible for inventory and daily store maintenance. Staples Office Supplies: 1996 – 1998
January 1996 - Office Supply Lead: responsible for unloading and checking in shipments. Handled and processed stock, vendor returns, cycle counts, and inventory. Responsible for opening and closing of the store and was responsible for the money room on a daily basis.
May 1997 - Manager Trainee: responsible for total front-end operations and the training of all new hires. Participated in the opening of new stores, planograms, payroll, scheduling, and weekly paperwork. I was responsible for the full service copy center.
EDUCATION
Graduated from Northland High School in 1981
OJT with computers and different software packages through Office Depot and Target Corporate.
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