LELANIE GORESES

RESUME

CAREER OBJECTIVE EDUCATION

WORK EXPERIENCE

CONTACTS

LANGUAGES

A highly self-motivated, hardworking, a

problem-solving, flexible & disciplined

professional. Seeking to secure a

challenging position in a reputable

organization to expand my learning,

knowledge and utilize my professional

skills to achieving goals on a

professional and personal level.

PERSONAL FINANCIAL ADVISOR

OLD MUTUAL NAMIBIA

2015-2018

Do financial needs analysis for existing and new clients Provide financial advice on all available products on Life cover, Investments, savings and Retirement options

Post-sale customer service.

REFUND CLERK

LETSHEGO

2013-2014

Identify, confirm and payout refunds to clients.

Assist walk in and telephonic clients on queries regarding repayments and refunds.

ADMINISTRATIVE OFFICER

RIAAN LAUBSCHER (ACHIEVERS BLUESTAR) SANLAM NAMIBIA 09/2011-03/2012

Policy Administration, Client Queries, etc.

PERSONAL ASSISTANT/ OFFICE MANAGER

Johan Stander (I4U Blue Star) SANLAM NAMIBIA

08/2009-08/2011

Policy Administration

Client Queries

Design newsletters monthly

Back up of computer data regularly

Install and upgrade all software and hardware in office

+264-**-*******

adqb91@r.postjobfree.com

P O Box 20873 Windhoek

English

Damara/Nama

Afrikaans

NATIONAL EMERGENCY MEDICAL CARE

Namibia

GRADE 12 CERTIFICATE

1997- 2001

HARDWARE & SOFTWARE

TECHNICIAN (A+)

09/2011- 12/2011

SUIDERLIG HIGH SCHOOL

Windhoek

Namibia

COMPETENCIES

Demonstrate creativity

Demonstrate customer service

Demonstrate professionalism

Demonstrate work ethics

Demonstrate Leadership

ECP BASIC HOURS

11/2020- Present

INSTITUTE OF INFORMATION

TECHNOLOGY (IIT)

Namibia

BACHELORS OF NURSING

11/2019- 12/2019

OSH-MED

Namibia

BACHELORS OF NURSING

02/2019- 09/2019

INTERNATIONAL UNIVERSITY OF

NAMIBIA

Namibia

PERSONAL DETAILS

ID No: 830********

Gender: Female

Driver Licence: Code B

Health status: Good

Nationality: Namibia

Clubs: Rehoboth Motor Club (Drags

racing and Spins)

EXEPERIENCE CONTINUES

REFERENCES

TOINI NIIKONDO

Osh-Med Training

Facilitator

Cell: 081-*******

PERSONAL ATTRIBUTES

Proficient in Microsoft Office

High level of attention to detail

Excellent communication skills

Excellent telephone etiquette

Strong analytical and problem-

solving skills

Able to work independently

Good organizational skills

Excellent interpersonal skills

JOHAN ERASMUS

Old Mutual

PFA Manager

Cell: 081*******

RECEPTIONIST

IMPACT DISTRIBUTION NAMIBIA

01/2008-07/2009

Basic administration (filling, faxing, typing)

Handle switchboard (2 lines, 18 people)

Scrutinize and direct calls from switchboard

Assist walk in clients.

Prepare cheques for depositing

Assist in cash payments to creditors

Order stationery and distribution to staff

All other duties as assigned by management

FRONT OFFICE MANAGER

TRANQUILLO BEAUTY

09/2007- 12/2007

Manage dairies for all Beauty Therapists (4 in total) Run front office

Selling of beauty products

Assist customers telephonically

Manage Lumina room (sun bed)

Manage Aqua (water) massage room

Received payments from clients in cash, cheque & via credit card. Bookkeeping on a daily basis.

CARDHOLDER ADMINISTRATOR

Name of the company

09/2003 -11/2003

Receiving and distributing of daily mail

Sending out mail on daily basis

Typing of department correspondence

Assisting walk in customers with their queries

Handling fax machine and faxes on a daily basis

Assisting customers telephonically

Any other duties as assigned by management

CARDHOLDER CUSTOMER SERVICE

Standard Bank of Namibia

04/2002- 09/2003

Receiving new applications from internal and external customers

(Branches and individuals)

Providing telephone service to cardholders on a daily base & Handling queries of both internal and external customers Distributing of new credit cards

Insurance of cards

Stopping of lost/Stolen cards and ordering new cards Any other duties as assigned by management

Contact this candidate