SHARAL LOBO

Flight Reservation Executive

Air Reservation • Ticketing officer • Air India,

Mangalore

March 2017 –

April 2018

Tours • Tour Operator • SOTC Holidays,

Mangalore

OCTOBER 2018 –

March 2019

Air Reservation• Ticketing officer • Nirmala

Travels

March 2019–

December 2021

GLOBE TRAVELS, MANGALORE

IATA INTERNATIONAL AIR TRANSPORT

ASSOCIATION.

2016

ST AGNES COLLEGE, MANGALORE

BACHELOR OF COMMERCE .

2013 2016

TICKET BOOKING USING GDS GALILEO AND SABRE .

EXPERIENCES

Customer-oriented Reservation Agent

with over 04 years of experience in

Travel field. Hardworking with excellent

telephone sales skills. Works to answer

all guests questions via phone or email

to reach positive outcomes.

PROFESSIONAL SUMMARY

Email:

adqb7r@r.postjobfree.com

Mobile:

+971-*********

+971-*********

Address:

Sharaf DJ / Dubai -UAE

CONTACT

RESPONSIBILITIES

EDUCATION

Friendly Service

Mentality

Multitasking Abilities

Flight &

Galileo GDS

Itinerary creation

SKILLS

Teamwork and

Collaboration

Telephone

Reservations

CONSISTENTLY EXCEEDED CLIENT EXPECTATIONS, PROVIDING SUPPORT AND GUIDANCE THROUGHOUT THE ENTIRE BOOKING LIFECYCLE.

CONDUCTED INITIAL CLIENT CONSULTATIONS TO BUILD RELATIONSHIPS AND ENSURE ACCURATE UNDERSTANDING OF TRAVEL NEEDS.

ARRANGED FOR GROUP HOTEL BOOKINGS IN COLLABORATION WITH SALES DEPARTMENT FOR WEDDINGS AND SPECIAL EVENTS.

MANAGED ONLINE BOOKING INQUIRIES AND ASSISTED GUESTS AND TRAVEL PARTNERS WITH QUESTIONS THROUGHOUT ENTIRE BOOKING CYCLE. PROVIDED CUSTOMERS WITH INFORMATION ABOUT AVAILABILITY AND PRICING. RESOLVED VARIOUS ISSUES AND DISCREPANCIES FOR CUSTOMERS. HANDLED BILLING INFORMATION OVER PHONE.

INFORMED CLIENTS OF ESSENTIAL TRAVEL INFORMATION, SUCH AS TRAVEL TIMES, TRANSPORTATION CONNECTIONS, MEDICAL AND VISA REQUIREMENTS TO FACILITATE QUALITY SERVICE.

SUGGESTED VARIOUS PACKAGES AND AMENITIES TO GUESTS, HELPING EACH FIND PERFECT ACCOMMODATIONS TO FIT PERSONAL NEEDS.

ANSWERED INCOMING PHONE CALLS AND DEVELOPED FRIENDLY RAPPORT WITH CALLERS WHILE ANSWERING QUESTIONS, MAKING RECOMMENDATIONS AND LEADING CONVERSATIONS TO BOOKINGS.

WORKED CLOSELY WITH FRONT DESK TO ACHIEVE FULL OCCUPANCY OF PROPERTY. MAINTAINED AWARENESS OF TYPES OF ROOMS AVAILABLE IN DIFFERENT RESORT LOCATIONS.

PROVIDED FOLLOW THROUGH ON ALL CALLS WITH CONFIRMATIONS AND DISSEMINATION OF REQUESTED INFORMATION.

PREPARED CUSTOMER INVOICES, ACCEPTED PAYMENTS AND PROCESSED REFUND AND CANCELLATION REQUESTS.

PROVIDED HIGH LEVEL OF CUSTOMER SERVICE TO EACH PERSON BY ENGAGING CUSTOMER AND USING ACTIVE LISTENING AND EFFECTIVE INTERPERSONAL SKILLS. MANAGED AND CLOSED RESERVATION CALLS TO INCREASE BOOKINGS BY MAINTAINING STRONG KNOWLEDGE OF RESORT PRODUCTS, SERVICES AND FACILITIES.

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