Reservation Agent Front Desk
Resume:
SHARAL LOBO
Flight Reservation Executive
Air Reservation • Ticketing officer • Air India,
Mangalore
March 2017 –
April 2018
Tours • Tour Operator • SOTC Holidays,
Mangalore
OCTOBER 2018 –
March 2019
Air Reservation• Ticketing officer • Nirmala
Travels
March 2019–
December 2021
GLOBE TRAVELS, MANGALORE
IATA INTERNATIONAL AIR TRANSPORT
ASSOCIATION.
2016
ST AGNES COLLEGE, MANGALORE
BACHELOR OF COMMERCE .
2013 2016
TICKET BOOKING USING GDS GALILEO AND SABRE .
EXPERIENCES
Customer-oriented Reservation Agent
with over 04 years of experience in
Travel field. Hardworking with excellent
telephone sales skills. Works to answer
all guests questions via phone or email
to reach positive outcomes.
PROFESSIONAL SUMMARY
Email:
******.*****@*****.***
Mobile:
Address:
Sharaf DJ / Dubai -UAE
CONTACT
RESPONSIBILITIES
EDUCATION
Friendly Service
Mentality
Multitasking Abilities
Flight &
Galileo GDS
Itinerary creation
SKILLS
Teamwork and
Collaboration
Telephone
Reservations
CONSISTENTLY EXCEEDED CLIENT EXPECTATIONS, PROVIDING SUPPORT AND GUIDANCE THROUGHOUT THE ENTIRE BOOKING LIFECYCLE.
CONDUCTED INITIAL CLIENT CONSULTATIONS TO BUILD RELATIONSHIPS AND ENSURE ACCURATE UNDERSTANDING OF TRAVEL NEEDS.
ARRANGED FOR GROUP HOTEL BOOKINGS IN COLLABORATION WITH SALES DEPARTMENT FOR WEDDINGS AND SPECIAL EVENTS.
MANAGED ONLINE BOOKING INQUIRIES AND ASSISTED GUESTS AND TRAVEL PARTNERS WITH QUESTIONS THROUGHOUT ENTIRE BOOKING CYCLE. PROVIDED CUSTOMERS WITH INFORMATION ABOUT AVAILABILITY AND PRICING. RESOLVED VARIOUS ISSUES AND DISCREPANCIES FOR CUSTOMERS. HANDLED BILLING INFORMATION OVER PHONE.
INFORMED CLIENTS OF ESSENTIAL TRAVEL INFORMATION, SUCH AS TRAVEL TIMES, TRANSPORTATION CONNECTIONS, MEDICAL AND VISA REQUIREMENTS TO FACILITATE QUALITY SERVICE.
SUGGESTED VARIOUS PACKAGES AND AMENITIES TO GUESTS, HELPING EACH FIND PERFECT ACCOMMODATIONS TO FIT PERSONAL NEEDS.
ANSWERED INCOMING PHONE CALLS AND DEVELOPED FRIENDLY RAPPORT WITH CALLERS WHILE ANSWERING QUESTIONS, MAKING RECOMMENDATIONS AND LEADING CONVERSATIONS TO BOOKINGS.
WORKED CLOSELY WITH FRONT DESK TO ACHIEVE FULL OCCUPANCY OF PROPERTY. MAINTAINED AWARENESS OF TYPES OF ROOMS AVAILABLE IN DIFFERENT RESORT LOCATIONS.
PROVIDED FOLLOW THROUGH ON ALL CALLS WITH CONFIRMATIONS AND DISSEMINATION OF REQUESTED INFORMATION.
PREPARED CUSTOMER INVOICES, ACCEPTED PAYMENTS AND PROCESSED REFUND AND CANCELLATION REQUESTS.
PROVIDED HIGH LEVEL OF CUSTOMER SERVICE TO EACH PERSON BY ENGAGING CUSTOMER AND USING ACTIVE LISTENING AND EFFECTIVE INTERPERSONAL SKILLS. MANAGED AND CLOSED RESERVATION CALLS TO INCREASE BOOKINGS BY MAINTAINING STRONG KNOWLEDGE OF RESORT PRODUCTS, SERVICES AND FACILITIES.
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