Customer Service Pearl City

Maila May Feleti

**-*** ********** ***

Ewa Beach, HI 96706

Phone: 808-***-****

*****.******@*****.***

Objective

I am seeking a position that will utilize my skills and expertise while offering the chance for advancement and professional growth.

Ability Summary

Proficient in Word, Excel, Photoshop, Publisher, Illustrator, PowerPoint, and Mac Applications. Type 70 wpm and 10-key touch.

Employment History

Pacific Allied Products Ltd., Kapolei HI

Customer Service Representative April 2014 – September 2017 January 2019 - March 2020

Performs a variety of receptionist, clerical and record keeping duties. Frequently corresponded with customers via email. Assist walk in customers. Screens customers to determine the purpose of their visit and what they wanted to order. Scheduled container deliveries for inter-island deliveries via Young Brothers. Assisted division manager and customer service manager. Opened/Closed office and store. Answered phone calls and took messages. Scanned pertinent documents. Worked diligently with other departments in company to fulfill different tasks. Cleaned office and store. Completed closing procedure for office and prepared will calls and deliveries for the next day. Tax Services of America, Honolulu HI

Tax Preparer December 2012 – April 2013

Prepare tax returns for individuals. Provide high-quality assistance to all taxpayers. Prepared taxpayer’s return based on information provided by the taxpayer or answer tax related questions. Interview taxpayer to determine if all income, deductions and allowable credits are claimed using due diligence. Maintained confidentiality of taxpayer information. All returns filed under Tax Busters computer application called Profiler. Identify all returns with the site identification number assigned to the site and my PTIN. Ensure on-site quality review is performed on completed returns prior to taxpayer signature. Ensure a copy of the completed return is provided to the taxpayer. Followed up on returns to make sure it was approved and rectified or fixed rejected returns. Set up appointments.

Assisted store supervisor and area manager. Opened/Closed store. Answered phone calls and took messages. Scanned pertinent documents. Printed customer checks and made copies. Cleaned store. Completed closing procedure for store/end of tax season.

Office Depot Inc., Aiea HI

Customer Service Associate (CSA) June 2011 – October 2012 Responsible for providing an exceptional in-store and on the phone customer service experience for customers requiring Copy Print Department (CPD) services. Proactively engaging with every customer to drive the sale of CPD total solutions and properly assess customer needs to ensure the customer is satisfied in every interaction. Develop the CPD business through the Leads program and internal canvassing. Responsible for completing all customer CPD orders correctly and within the quoted timeline and assessing whether the RPF should be utilized. Perform daily and weekly maintenance of the CPD area in accordance with the 5S guidelines. Responsible for supporting the stores customer service, sales and profit objectives by assessing customer needs, providing customers with appropriate information about products and services and assisting customers in selecting the best solution in Technology and Services. Provided fast, friendly, and accurate check out services for customers using computerized cash register systems. Bag customers' orders and help shoppers find items in the store. Assist in the cleaning and dusting of the check stands and surrounding areas and take “go backs” (or return products) back to proper shelf locations. Add new product to the sales floor. Replenish shelves that are bare or low in stock and mark some items with a price tag. Recover/Make store presentable for customers’ next business day. Build furniture. Build end caps. Inventory check. Trained new employees in CPD.

Education and Training

Issuing Institution Location Qualification Course of Study Leeward

Community

College

Pearl City,

HI

Vocational School Certificate Certified Nurse

Assistant

Remington College Honolulu,

HI

1 Year of College or a Technical

or Vocational School

Computer

Networking

Radford High

School

Honolulu,

HI

High School Diploma General High School

Curriculum

References upon request

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