Customer Service Administrative Assistant

Sandra Middleton

Administration Portland, OR ****9 ********************@***********.*** +1-503-***-****

Customer Service Representative Multi-Tasking Detail Orientated Document Processing Problem Solver Retention

Competent individual with excellent maintenance skills and experience in office administration.

Looking to improve on business experience problem-solving skills regarding tenants and landlords. Dedicated worker with strong management background and excellent background in finance. Looking for a position requiring experience with making tough decisions and handling tenant issues. Detail-oriented individual with more than 10years of experience managing commercial and rental properties. Excellent prioritize and management skills.

Organized worker with strong financial background. Capable of hard manual labor. Seeking a position requiring good communication skills and understanding of ethical business practices.

Motivated individual looking to expand management skills. Experience with background checks and eviction processes.

Authorized to work in the US for any employer

Work Experience

Courier/Independent Contractor

Roadie - Portland, OR

August 2021 to Present

Take delivery orders from

•Home Depot

•Walmart

•Rite Aid

•Portland Airport

Courier/Independent Contractor

Dispatch - Portland, OR

April 2021 to Present

Take orders for a variety of companies & deliver them as soon as possible to customer

Delivery Driver/Customer Service

Grubhub for Drivers - Portland, OR

January 2020 to Present

Pick up and deliver food from restaurants and deliver to customers

•Delivered a wide variety of orders, including Food

•Assured Food arrived at destination

•Utilized Scanner to process and ensure timely deliveries

•Managed paperwork

Courier/Independent Contractor

Go For Deliveries - Portland, OR January 2020 to August 2021

Lead Driver on pilot program

Take orders from dispatch to pickup Paint from Sherwin Williams and deliver to another Sherwin-Williams.

Trainer/Customer Service

Seven Eleven-Benke Foods - Portland, OR

April 2013 to January 2020

•Trainer for all my owners new associates

•Lead cashier

•Order writing

•Stock all stations

•Cycle counts

•Inventory management

•Lottery

•Balance all cash & registers

•Maintain 85% or higher on cleanliness and corporate walks

•Any special projects assigned by upper management's

•Delegate & assign jobs

•Follow up on all employee jobs

Online Accounting Specialist/Customer Service

Ultimate Airstreams - Wilsonville, OR February 2016 to March 2017

•All Accounts Receivable/Payables

•Account Balance Review/Bank Reconciliation

•Inventory Reconciliation and assisting with the production and review of financial statements

•Cut checks/payments as needed

•Daily receipt of deposits and funds received

•Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

•Acknowledged customer issues and resolved their problems quickly and efficiently.

•Assisted clients in understanding their available options and helped them select the right service plansfor their need

•Increased sales by 40 % through the development and implementation of strategic plans.

Retail Store Manager/Customer Service

7-Eleven - Tualatin, OR

November 2008 to February 2016

•Managed 1 store With 10 employees.

•Hired and trained new employees, including selecting seasonal workers to hire on permanently. Alsoconducted performance reviews and handled employees with poor performance or attendance.

•Attended workshops, seminars, and other training events to improve management qualities.

•Enforced company policies and procedures through implementing a three-strike system to promoteprofessionalism.

•Worked with/in other departments in the store to gain knowledge of all products and to makeconnections with other department managers and associates.

•Worked all types of shifts and worked on holidays.

•Hired and trained all new employees

•Wrote all schedules/performance reviews

Education

High school or equivalent in Business Management

Portland Community College Sylvania - Portland, OR September 2001

Aloha High School - Aloha, OR

June 1987

Skills

•Property Management

•Marketing

•Accounts Payable

•Accounting

•Excel

•Management

•Microsoft Word

•Office Management

•Real Estate

•Yardi

•CSR

•Customer Care

•Customer Service

•Customer Support

•Word (7 years)

•Call Center

•Administrative Assistant

•Billing

•MS Office

•Microsoft Office

•Outlook

•Microsoft Excel

•Payroll

•Receptionist

•Computer Literacy

•Property Leasing

•QuickBooks

•Organizational Skills

•Leadership

•Sales

•Human Resources

•Financial Report Writing

•General Ledger Accounting

•Negotiation

•Retail Management

•Project Management

•Data Entry

•Time Management

•Accounts Receivable

Languages

• English - Expert

Awards

Lead Deiver

February 2021

Made lead driver for fastest times and best order times

Contact this candidate