Hydia Siti Contact number:

510-***-****

Email:

adqb4r@r.postjobfree.com

JOB EXPERIENCE

Shyp San Francisco, CA

Social Media Intern

June 2014-September 2015

● Start-up company based in San Francisco that provides people with easy shipping and handling options through an app.

● Tasks included: Observation of all the job positions in the office including administration, back-end, the delivery squad etc.

● Writing segments for the company blog and researching marketing tactics

San Francisco State University Resident Services Assistant San Francisco, CA Front Desk Representative

(August 2016-May 2018)

● Rotating front desk representative for all incoming guests and residents at the San Francisco State residential on-campus buildings.

● Tasks included: data entry, key card duties, issuing keys, registration, phone calls, information desk for all questions regarding the school, safety coordinator, middle man for all service requests, including a number of other unsupervised tasks.

Primerica Financial Services Remote

Senior Representative

(November 2018-present)

● California state life licensed independent business owner

● Getting clients insured and properly protected

● Tasks include: Recruiting, prospecting, cold calling, handling back-office needs, filing and keeping up with client information, forming relationships with clientele, educating and mentoring others on financial literacy, progressing towards ownership as an independent business owner, providing and creating financial needs analysis plans for clients

● Extensive use of social media marketing through Facebook, Instagram, Craigslist, LinkedIn and occasionally a few other platforms at least 40 hours a week

● Virtual and physical event planning/coordination a few times a month at minimum

SKILLS

Microsoft Word

PowerPoint

Social Media

Microsoft Excel

Photoshop

Social Media

Marketing

Teamwork

Social Networking

Customer Service

Great Attitude

Improvising

Cold calling

Data Entry

Email Handling

OTHER EXPERIENCE

Salesforce

Excel spreadsheets

Omni Channel

Facebook marketing

Canva

Avaya

Microsoft Teams

Outlook

Zoom

Slack

LICENSES

Life Insurance License

State of California

Engage3 Remote

Virtual Customer Service Representative (Project-based Contract position) April 2019-July 2020

● Private data analyst company

● Tasks included: Making outbound calls to different pharmaceutical companies and reporting specified data back to the company.

● Daily use of excel

Gap Inc. Remote

Customer Service Consultant

July 2020-present

● Aggressive customer-facing support role in a competitive high call volume.

● Day to day tasks include juggling with different software programs in addition to great customer service in order to practice and prevent escalated situations.

● This role includes assisting customers with their problematic online orders and billing information, the role of placing orders, assistance with processing returns and refunds, assistance with navigating the brand websites, all while maintaining the face of all 6 of our brands (Gap, Gap Factory, Old Navy, Banana Republic, Banana Republic factory, Athleta, and Janie and Jack.

● Keeping constant communication with the appropriate departments within the company in order to better assist customers and using microsoft teams for support

● This role requires me to be able to distinguish between the different types of customers that call, both from the USA and Canada, and being able to think fast when necessary in order to increase customer success. Gap Inc Remote

Communications Coordinator

● Appropriately respond to all incoming customer correspondence within set service level timeframes using a mix of freeform response and brand-approved letter and email templates.

● Accurately respond to customer questions and concerns via Social Media sources (i.e. Facebook, Twitter, Instagram and blogs) and product reviews.

● Assist Brand Analyst team with resolution of customer issues via phone, email and letter.

● Operate as a team player by assisting the Customer Relations team with customer issues and by taking Option 2 calls as needed.

● Adhere to strict quality guidelines for letters, social posts, emails and phone calls.

● Manage and identify escalated and at-risk customer issues with a sense of urgency, utilizing quality decision-making skills in order to minimize risk to the business.business partners and peers.

● Other projects and duties as required.

EDUCATION

KIPP King Collegiate

High school

High school diploma

August 2010-June 2014

San Francisco State

University

BA Environmental studies

program

Projected graduation date:

Spring 2022

Contact this candidate