Communications Coordinator Data Analyst
Resume:
Hydia Siti Contact number:
Email:
********@*****.***
JOB EXPERIENCE
Shyp San Francisco, CA
Social Media Intern
June 2014-September 2015
● Start-up company based in San Francisco that provides people with easy shipping and handling options through an app.
● Tasks included: Observation of all the job positions in the office including administration, back-end, the delivery squad etc.
● Writing segments for the company blog and researching marketing tactics
San Francisco State University Resident Services Assistant San Francisco, CA Front Desk Representative
(August 2016-May 2018)
● Rotating front desk representative for all incoming guests and residents at the San Francisco State residential on-campus buildings.
● Tasks included: data entry, key card duties, issuing keys, registration, phone calls, information desk for all questions regarding the school, safety coordinator, middle man for all service requests, including a number of other unsupervised tasks.
Primerica Financial Services Remote
Senior Representative
(November 2018-present)
● California state life licensed independent business owner
● Getting clients insured and properly protected
● Tasks include: Recruiting, prospecting, cold calling, handling back-office needs, filing and keeping up with client information, forming relationships with clientele, educating and mentoring others on financial literacy, progressing towards ownership as an independent business owner, providing and creating financial needs analysis plans for clients
● Extensive use of social media marketing through Facebook, Instagram, Craigslist, LinkedIn and occasionally a few other platforms at least 40 hours a week
● Virtual and physical event planning/coordination a few times a month at minimum
SKILLS
Microsoft Word
PowerPoint
Social Media
Microsoft Excel
Photoshop
Social Media
Marketing
Teamwork
Social Networking
Customer Service
Great Attitude
Improvising
Cold calling
Data Entry
Email Handling
OTHER EXPERIENCE
Salesforce
Excel spreadsheets
Omni Channel
Facebook marketing
Canva
Avaya
Microsoft Teams
Outlook
Zoom
Slack
LICENSES
Life Insurance License
State of California
Engage3 Remote
Virtual Customer Service Representative (Project-based Contract position) April 2019-July 2020
● Private data analyst company
● Tasks included: Making outbound calls to different pharmaceutical companies and reporting specified data back to the company.
● Daily use of excel
Gap Inc. Remote
Customer Service Consultant
July 2020-present
● Aggressive customer-facing support role in a competitive high call volume.
● Day to day tasks include juggling with different software programs in addition to great customer service in order to practice and prevent escalated situations.
● This role includes assisting customers with their problematic online orders and billing information, the role of placing orders, assistance with processing returns and refunds, assistance with navigating the brand websites, all while maintaining the face of all 6 of our brands (Gap, Gap Factory, Old Navy, Banana Republic, Banana Republic factory, Athleta, and Janie and Jack.
● Keeping constant communication with the appropriate departments within the company in order to better assist customers and using microsoft teams for support
● This role requires me to be able to distinguish between the different types of customers that call, both from the USA and Canada, and being able to think fast when necessary in order to increase customer success. Gap Inc Remote
Communications Coordinator
● Appropriately respond to all incoming customer correspondence within set service level timeframes using a mix of freeform response and brand-approved letter and email templates.
● Accurately respond to customer questions and concerns via Social Media sources (i.e. Facebook, Twitter, Instagram and blogs) and product reviews.
● Assist Brand Analyst team with resolution of customer issues via phone, email and letter.
● Operate as a team player by assisting the Customer Relations team with customer issues and by taking Option 2 calls as needed.
● Adhere to strict quality guidelines for letters, social posts, emails and phone calls.
● Manage and identify escalated and at-risk customer issues with a sense of urgency, utilizing quality decision-making skills in order to minimize risk to the business.business partners and peers.
● Other projects and duties as required.
EDUCATION
KIPP King Collegiate
High school
High school diploma
August 2010-June 2014
San Francisco State
University
BA Environmental studies
program
Projected graduation date:
Spring 2022
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