Customer Service Specialist
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3 Skills
4 Work Experience
5 Education And Training
Career Note: May 2020
- Present
6
Skills
Call Centers
Problem Resolution
Data evaluation
CRM
QC
Microsoft Office
Microsoft Word
Outlook
Excel
Shipping and Tracking
Dangerous Goods (DGR)
Customer relations
AES Direct
Fleet dispatching
Logisuite / GAC Freight
Quality control
IATA Portal
Work Experience
CUSTOMER SERVICE SPECIALIST 04/2019 - 05/2020
GAC North America - Houston, TX
Worked with approximately 25-30 customers daily to assess current shipping and billing issues and determine potential solutions.
Documented conversations with customers using GAC Freight software to track shipping and fielded customer complaints and queries, fast-tracking them for problem resolution with management. Offered solutions to customers for billing and educated customers on special pricing opportunities and company offerings which led to an increase of 15 sales.
Determined shipping methods and prepared bills of lading, invoices, and other shipping documents. Juggled multiple projects and tasks to ensure high quality and timely delivery. Demonstrated self-reliance by meeting and exceeding workflow needs. AIR/OCEAN EXPORT COORDINATOR/MANAGER 10/2011 - 04/2019 Murphy Shipping & Commercial Services - Houston, TX Resolved approximately 5 complaints weekly and eliminated shipping delays by collaborating with 30 vendors. Processed customs duties and fees quickly to release international shipments. Tracked and traced air shipments in order to maintain current status information. Verified prices and computed totals using Logisuite Software to complete accurate invoices for up to 15 clients daily. Served as key member of global distribution operations team that coordinated 20-25 shipments daily across Japan, Congo, Cote D'Ivoire, Croatia, Hong Kong, Guyana, The Netherlands, Malta, Korea, Madagascar, Namibia, Thailand, and Turkey. Coordinated with airlines and steamships to expedite international shipments. Education and Training
Moweaqua High School - Moweaqua, IL High School Diploma 05/1985
Career Note: May 2020 - Present
Took time away from my career to take care of my grandchild. STEPHANIE CRAWFORD
Kingwood, TX 77339 832-***-**** *****************@*******.*** Summary
Highly experienced customer service professional with over 30 years of expertise in logistics, air freight operations, inventory, and customer service. Proficiency in Microsoft Office including Word, Excel, PowerPoint and Outlook along with a demonstrated knowledge of shipping and tracking software. Competent in listening to customer needs, and meeting quality standards. Seeking a new position to utilize experience in customer service and leadership ability. TEMPLATE # FORMATTING # COLOR # SAVE & NEXT
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