Service Manager Customer

TIMOTHY L. McGREW

*** ***** **.

Crescent City, CA 95531

Phone: 309-***-****

E-mail: **********@*****.***

PROFESSIONAL PROFILE:

Highly motivated, responsible individual with extensive experience in management,

mechanical service and repair, refrigeration and customer service

Strong work ethic, planning, supervisory and leadership skills; able to create

successful team environments and provide training/development

Excellent communication and interpersonal skills; able to work effectively with staff

and customers

Committed to achieving a high degree of productivity while meeting specifications,

budgets and scheduling deadlines

Detail-oriented with the ability to accurately identify, asses and solve problems while

maintaining quality and cost effectiveness

Able to learn quickly and adapt to changing situations, methods, technologies and

procedures

PROFESSIONAL EXPERIENCE:

DIVERSIFIED TRUCKING AND EQUIPMENT, Mesa, AZ 2013 – Present

Service Manager

Direct daily operations and supervision of staff for the repair and operation of semi-

trailers and refrigeration trucks

Accurately prepare scheduling to meet man-hour production goals; complete

payroll/expense reports, shop/service records, compliance documentation, etc.

Utilize various computer applications to prepare schedules, order parts, monitor

inventory, etc.

Hire, train and motivate employees to provide the highest quality of service and

customer satisfaction

Address any staff problems; initiate problem resolution and corrective actions as

needed

Monitor and maintain inventory control of parts and equipment; negotiate with

vendors for pricing and delivery

Review all areas of operations to ensure cost effectiveness and control expenses

Utilize various diagnostic, refrigeration, fabrication and welding (Mig/Stick)

equipment; safely operate hand/power/hydraulic tools

Continually complete projects on time and under budget while maintaining safety and quality control

RYDER TRANSPORTATION, Rock Island, IL 2002 – 2013

GENERAL CAR & TRUCK LEASING SYSTEMS, Peoria, IL 1996 – 2002

Service Manager

Direct daily operations and supervision of staff for the repair and operation of semi-

trailers and refrigeration trucks

Accurately prepare scheduling to meet man-hour production goals; complete

payroll/expense reports, shop/service records, compliance documentation, etc.

Utilize various computer applications to prepare schedules, order parts, monitor

inventory, etc.

Hire, train and motivate employees to provide the highest quality of service and

customer satisfaction

Address any staff problems; initiate problem resolution and corrective actions as

needed

Monitor and maintain inventory control of parts and equipment; negotiate with

vendors for pricing and delivery

Review all areas of operations to ensure cost effectiveness and control expenses

Utilize various diagnostic, refrigeration, fabrication and welding (Mig/Stick)

equipment; safely operate hand/power/hydraulic tools

Continually complete projects on time and under budget while maintaining safety and quality control

TRAINING: Management Human Resources

Diversity Conflict Resolution

Tire & Wheel Brake Repair/Operation

PM Classes Refrigeration

Thermal King Certificate

EDUCATION: MUSCATINE HIGH SCHOOL, Muscatine, IA

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