Katherine Duarte

PO BOX *** Fulton Ca ***** 707-***-**** adqb3q@r.postjobfree.com

Objective To successfully excel in excellent work environment relations, while using my superior business/managers knowledge of all office administration, safety/security, independent judgment, effective hiring and HR skills, successful planning of budgets, scheduling and coordinating of district meetings/social gatherings/business events, knowledgeable in reservations and hotel staffing, extensive volunteer organizing, using effective marketing and display skills, and enhancing my professional culinary skills while using my personal drive and local hometown knowledge of community to achieve all professional goal. I am a well rounded powerful business woman who works hard for results.

Store Manager Taylor Lane Coffee Sebastopol 10/4/19 to Now At my current position I am in charge of organic coffee sales, online marketing, training, hospitality, events, wholesale and complete running of a store with 13 employees under my supervision. Including staffing, HR on boarding, all store ordering, payroll, meetings/scheduling, all PNL statements and meeting all financial responsibility. Also making sure that all high standards are met within proper HR formats, expert customer service, and all company guidelines in safety and security.

Head Chef, Ann’s Catering 11/16 to 9/19 Take orders accurately, prepare fresh meals quickly, and provide the best customer service. Daily duties are ordering/receiving product, meal planning, food presentation, and ensuring production accuracy, product rotation while staying within a profit margin. Other duties are inventory and making sure everyone is trained on proper food preparation, kitchen safety techniques and health standards in very busy situations. Set up for catering/banquet events and directed staff for events. Excellent Chef and culinary skills with emphasis on mass production of all hot entrees, food pairing, cooking daily, implementing my own recipes and managing a staff of 15+. Also scheduled/trained volunteers to fill in especially for local charity events. Senior Accountant/Office Administrative Coordinator Wing Travel, 5/12-10/15 Responsible for accounts payable/receivable, Microsoft Office and QuickBooks, drivers expenses and files, Prepares asset, liability, and capital account entries by compiling and analyzing account information. Documented financial transactions by entering account information. Recommended financial actions by analyzing accounting options to the company’s owner. Payroll preparation and filings for state. All HR duties. Contact with vendors across the US to have up to date financial information. Senior Store Manager Peet’s Coffee and Tea, Novato, CA 1/04-4/06 Responsible for store profitability by initiating Peet’s proper procedures to fulfill our Gold Standards of business and cleanliness. Contributed towards profitability by seeking opportunities to increase sales, control appropriate inventory, cost of goods, and labor cost. Maintained excellent levels of customer service and product quality, demonstrating leadership and good judgment, administering sound personnel and financial management practices. Provided corporate training, maintenance and development of staff and upper management while ensuring a positive and productive working environment. Proudly opened one of the top grossing stores in the company’s history: first Peets in Sonoma County: Santa Rosa downtown store, ribbon cutting ceremony with Vice Mayor, marketing of opening, training of new employees for other stores, hr expert, effective leading of staff meetings, district meetings. Display Account Executive North Bay Bohemian Newspaper, Santa Rosa, CA 5/03-1/04 Responsible for understanding self- motivated empathy based selling. My position included heavy telemarketing, new business development, and furthering the existing client base. My duties also included newspaper display work and detailed customer service, including account collections, proofing display ad work, product placement to benefit the customer. Help in planning events such as Singles parties in Petaluma, BOHO Reader’s Appreciation Party 2003 at the Sonoma County Museum, worked with the Railroad Square Association, Toy Works, and Rodney Strong only to name a few

Assistant Manager Starbuck Coffee Co., Santa Rosa, CA 5/98-5/01 Responsible for and maintained quality store operations. Developed enthusiastically satisfied customers by providing quality services and beverages consistently. Accomplished 10-100% Secret Shoppers by demonstrating the “Just Say Yes” policy. Contributed to store’s profitability with a $.08 increase per pastry by using personally developed signage; mark-out, placement, and shelf-life sheets. Certified peer coach that trained and developed baristas and shift supervisors. Excellent oral/written communication skills to enhance service and responsibilities within partners, to achieve “the third place” by connecting with all customers. Lead hiring, training, organization for the first drive thru store in Sonoma County. GM Manager Sonoma Valley Bagel Co., Santa Rosa, CA 2/92-5/98 Responsible for store profitability and efficient operations. Contributed towards profitability by seeking opportunities to increase sales, control appropriate inventory, cost of goods, and labor cost. Maintained all weekly/quarterly financial reports in a consistent manner. Trained and developed crews, supervisors, bakers and future managers to demonstrate superb customer service and excellent operational standards.

Education Santa Rosa Junior College, Santa Rosa, Ca. 2010 AA Social and Behavioral Science, Dean‘s Highest Honor (*Press Democrat, May 2010 SRJC Graduation featured Student) HR certificate/payroll 2011 AA Humanities, Hospitality Dean’s Highest Honor

References

Ann Reichert 707-***-****

Past manager

Ana Buenrostro 707-***-****

Past nanager/HR