Customer Service Representative

SHEENA K. BROWN

*** ********** ***** *****, ** **008 470-***-**** ***********@*****.*** ********@*******.****.***

SUMMARY

Knowledgeable of Accounts Payable/ Purchasing Processes Spreadsheet Development and Analytical Skills

Ability to Navigate Financial Systems Extremely Resourceful and Goal-Oriented

Results Driven Creatively Resourceful

EDUCATION

FORT VALLEY STATE UNIVERSITY

Bachelor of Business Administration Major: Accounting Minor: Marketing August 2011 to May 2013

Graduation: May 2013

EASTERN ARKANSAS COMMUNITY COLLEGE

The Associate of Arts Degree (A.A.) August 2006- May 2008

Graduation May 2008

CAREER-RELATED EXPERIENCE

USDA COTTON AND TABACCO Macon, GA

CLASSER

VARAGESALES Macon,GA

Community Relations

Recruiting new customers Prompting VarageSales

Elevating customer exceptions Answering customer questions and resolving problems

GEICO March 2019- August 2021

Glass Claims, Accident Tow, and Emergency Road Service Customer Service Representative

Work with management to ensure a system is in place which ensures that all inventory has been identified and analyzed.

Plan, organize, and carry out the internal audit function including the preparation of an audit plan which fulfils the responsibility of the department, scheduling and assigning work, and estimating resource needs.

Report to management on the policies, programs, and activities of the department.

Make recommendations on the systems and procedures being reviewed, report on the findings and recommendations, and monitor management's response and implementation.

Review and report on the accuracy, timeliness, and relevance of the financial and other information that is provided for management.

Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction

An effective communicator who understands the importance of listening and being empathetic

Ability to work and grow in a fast-paced, high-volume call center environment

COMPUTER EXPERIENCE

· Great Plains Financial System · Enterprise Series

· Microsoft Office: Word, Excel, PowerPoint · Internal Control System

HONORS & ACTIVITIES

· National Association of Black Accountants · Accounting and General Studies Tutor

· (Enactus) SIFE PROJECT LEADER, Sgt at Arms · National Association of Black Accountants

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