Customer Service Support

Dominique Ellis

512-***-**** *********.******@*****.***

CUSTOMER SUPPORT SPECIALIST

Ms. Ellis has exemplary experience providing superior direct customer care, service and retail support. She is a self-motivated individual who is seeking to secure a position in an administrative capacity that encourages independent decision making while allowing her to continue to perfect and expand the knowledge, skills, and abilities that she currently possesses.

Skills set: Capabilities:

Customer Service/Sales Detail-oriented and organized

Solid Communication Skills Excellent time management and organizational skills

Quality Assurance Able to work well independently or in a team setting

Conflict Resolution Able to interface with all levels of management

Technical Support Microsoft Office Suite

CAREER CERTFICATIONS

CPR Certification

First Aid Certification

PROFESSIONAL EXPERIENCE

Professional Nanny 1/2021 – Present

Austin, TX

Provides daily care for two bright children under 6 years old, including planning age-appropriate activities that encourage and prepare them to achieve developmental milestones.

Assesses each child's developmental needs on an ongoing basis.

Performs housekeeping tasks, including cooking healthful meals for the whole family, doing the children’s laundry, and cleaning common areas and play spaces.

Maintains the children’s schedules and transports them to school, play dates, and extracurricular activities.

Instructs children regarding desirable health and personal habits, such as eating, resting, and toilet habits.

Customer Service Representative 09/2018 – 1/2021

Favor - Austin, TX

Provided outstanding customer support and built relationships with Customers, Runners and Merchants in order to deliver the utmost level of service as well as insuring that orders were delivered on time.

Provided delightful interactions with both external and internal customers, particularly in difficult situations.

Provided omni-channel support (phone, SMS, chat), finding creative solutions to real-time challenges

Exercised the ability to multitask while maintaining attention to detail and quality service.

Worked very well under pressure while adapting to time constraints.

Effectively triaged issues and escalated to the correct department.

Collaborated with the team members to improve processes and outcomes.

Promoted to Fleet Specialist after 3 months of service.

Received an average 85% customer satisfaction rate, 15% higher than company average.

Handled a large volume of calls, emails or texts on a daily basis.

Trained new employees on proper use of HEB Fleet dashboard, entering customer data and organizing customer interaction logs.

Medical Services Coordinator 03/2013 – 09/2018

S.A.F.E Alliance - Austin, TX

Provided outstanding customer service by greeting customers, responding to questions and improving engagement with merchandise.

Demonstrated professionalism by using a patient centered approach of building trust, meeting needs, and delivering solutions through recognizing the needs and opportunities that exists while coordinating all clinic and patient support services within their specific clinic location(s).

Responsible for building relationships with clients to support their health care needs by coordinating medical appointments, consulting with medical providers and ensuring security of PHI and sensitive records.

Screened calls, recognizing opportunities and facilitating excellent service by providing the information necessary to secure an appointment or answer a question.

Performed other office duties as assigned.

EDUCATION

AAS in Medical Assisting, 2016

Virginia College, Austin TX

AAS in Early Child Development, 2014

Austin Community College, Austin, TX

High School diploma, 2009

Westwood High, Austin, TX

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