Customer Service Executive Housekeeper
Resume:
Majid Khokar
Hospitality Housekeeping Professional
Hamdan Street Abu Dhabi, UAE
Email: ****************@*****.***
***************@*****.***
OBJECTIVE
Seeking a challenging position with a reputed Organization that will allow career growth into positions of broader responsibilities and would like to use my previous experience and skills in a more professional role to reach higher levels in my career.
SKILLS
• Efficient in Handling Guest Complaints.
• Excellent Skills in Training New Employees
• Strong Knowledge of Entire Housekeeping Department
• Excellent Knowledge of Opera Property Management System
• Proficient in communication skills both written and oral.
• Customer Service Oriented.
• Highly competent and can work well under pressure.
• Positive Can do Attitude
• Problem Solver and Strategic thinker
EDUCATION:
• Cleared Intermediate College (12th standard)
• Certificate in Office Automation MS Office, MS dos-2000 & Internet work in year 2001
LANGUAGE ABILITIES:
English
Hindi
Urdu
CAREER SNAPSHOT
Grand Millennium Al Wahda Hotel
Abu Dhabi –UAE (5*)
05th May 2010 – till Present (Pre-Opening Team Member)
Currently working as Sr. Housekeeping Supervisor since January 05th 2014.
• Provide the necessary guidance to the housekeeping attendants for the shift ahead
• Maintain constant contact with housekeeping attendants to update on room status and follow-up for any other activities throughout the shift
• Conducts spot checks on all rooms,
• Brings best practice to the attention of department
• Consistently offer professional, friendly and engaging service
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefing, daily warm up and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Preparing extra cleaning schedules and turn down task assignments
• Assisting house keeper to prepare monthly budget
(Trainee) House Keeping Attendant
The Oberoi Raj villas (5*)
Jaipur – India
February 2008 till February 2009
• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain trolley on daily basis
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Assist other departments wherever necessary and maintain good working relationships
AREAS OF EXPERTISE:
• Preparation Inventory Reports for Executive Housekeeper.
• Preparation of all necessary reports on daily basis.
• Handling all guest queries in professional manner.
• Supervising Housekeeping Attendants, making sure proper standards are followed.
• Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.
• Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.
• Reviewing guest special requests via HOTSOS System and ensuring they are met.
• Working with all Hotel Departments to ensure we meet or exceed guest expectations.
• Coordinating with the Front Office, making sure all departures are done according to check out time and rooms are ready and released on time.
• Expert in training new comers in preparing rooms & suites.
• Preparing Duty Roster
SKILLS:
• A confident persuasive team player able to communicate effectively across diverse cultures to achieve exceptional business performance.
• Presentable, smart, friendly personality with good negotiation skills.
• Open-minded, flexible and adaptable personality with good analytical & problem-solving skills.
• Building a rapport with guest, this encourages trust and confidence.
• Ability to work under pressure while paying attention to detail.
ACHIEVEMENTS
• Awarded Being Guest Centered Honesty Award by Grand Millennium Al Wahda Hotel Abu Dhabi for finding guest wallet and returning back to Guest.
• Awarded Employee of the Month for January 2012 & August 2013 by Grand Millennium Al Wahda Hotel Abu Dhabi for my Outstanding Services and excellent guest comments.
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