Majid Khokar

Hospitality Housekeeping Professional

Hamdan Street Abu Dhabi, UAE

+971-**-***-****

Email: adqb2x@r.postjobfree.com

adqb2x@r.postjobfree.com

OBJECTIVE

Seeking a challenging position with a reputed Organization that will allow career growth into positions of broader responsibilities and would like to use my previous experience and skills in a more professional role to reach higher levels in my career.

SKILLS

• Efficient in Handling Guest Complaints.

• Excellent Skills in Training New Employees

• Strong Knowledge of Entire Housekeeping Department

• Excellent Knowledge of Opera Property Management System

• Proficient in communication skills both written and oral.

• Customer Service Oriented.

• Highly competent and can work well under pressure.

• Positive Can do Attitude

• Problem Solver and Strategic thinker

EDUCATION:

• Cleared Intermediate College (12th standard)

• Certificate in Office Automation MS Office, MS dos-2000 & Internet work in year 2001

LANGUAGE ABILITIES:

English

Hindi

Urdu

CAREER SNAPSHOT

Grand Millennium Al Wahda Hotel

Abu Dhabi –UAE (5*)

05th May 2010 – till Present (Pre-Opening Team Member)

Currently working as Sr. Housekeeping Supervisor since January 05th 2014.

• Provide the necessary guidance to the housekeeping attendants for the shift ahead

• Maintain constant contact with housekeeping attendants to update on room status and follow-up for any other activities throughout the shift

• Conducts spot checks on all rooms,

• Brings best practice to the attention of department

• Consistently offer professional, friendly and engaging service

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed

• Handle Guest concerns and react quickly, logging and notifying the proper areas

• Actively participate in daily briefing, daily warm up and department meetings

• Ensure Room Attendants are informed daily about priorities in their section

• Follow departmental policies and procedures

• Report necessary maintenance items

• Follow all safety and sanitation policies

• Preparing extra cleaning schedules and turn down task assignments

• Assisting house keeper to prepare monthly budget

(Trainee) House Keeping Attendant

The Oberoi Raj villas (5*)

Jaipur – India

February 2008 till February 2009

• Clean guest bedrooms and bathrooms

• Vacuum rooms and corridors

• Change and replenish bed linen, towels and guest amenities in line with company guidelines

• Undertake regular deep cleaning tasks

• Restock and maintain trolley on daily basis

• Dispose of waste accordingly

• Manage guest requests in a timely and efficient manner

• Comply with hotel security, fire regulations and all health and safety legislation

• Carry out lost property procedures

• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported

• Assist other departments wherever necessary and maintain good working relationships

AREAS OF EXPERTISE:

• Preparation Inventory Reports for Executive Housekeeper.

• Preparation of all necessary reports on daily basis.

• Handling all guest queries in professional manner.

• Supervising Housekeeping Attendants, making sure proper standards are followed.

• Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.

• Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.

• Reviewing guest special requests via HOTSOS System and ensuring they are met.

• Working with all Hotel Departments to ensure we meet or exceed guest expectations.

• Coordinating with the Front Office, making sure all departures are done according to check out time and rooms are ready and released on time.

• Expert in training new comers in preparing rooms & suites.

• Preparing Duty Roster

SKILLS:

• A confident persuasive team player able to communicate effectively across diverse cultures to achieve exceptional business performance.

• Presentable, smart, friendly personality with good negotiation skills.

• Open-minded, flexible and adaptable personality with good analytical & problem-solving skills.

• Building a rapport with guest, this encourages trust and confidence.

• Ability to work under pressure while paying attention to detail.

ACHIEVEMENTS

• Awarded Being Guest Centered Honesty Award by Grand Millennium Al Wahda Hotel Abu Dhabi for finding guest wallet and returning back to Guest.

• Awarded Employee of the Month for January 2012 & August 2013 by Grand Millennium Al Wahda Hotel Abu Dhabi for my Outstanding Services and excellent guest comments.

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