Digital Communications Support Agent

TRINITY HOLLOWAY

*** ******* ***** **. ***. A Champaign, IL 61821 217-***-**** **********@*****.***

SUMMARY

I am a reliable, persistent individual, who has accumulated four years of customer support and gained experience as a remote worker. I was promoted to the Digital Communications team where I’ve demonstrated the ability to multitask between replying to customers’ emails and facilitating customers about billing or technical support questions through live chat.

EDUCATION

08/2012-05/2017 High School Diploma, Champaign IL, Central High School

SKILLS & ABILITIES

• Self-motivated, driven

• Communication (written/verbal)

• Quality and precision-focused

• Time management, ability to focus

• CS-ticket knowledge

• Comfort with technology, basic troubleshooting, and APIs

Remote Communication Tools

• Windows 10 Laptop, Internet Speed 400 Mbps, Ethernet Cord

• SaaS: Salesforce

• Microsoft Office (Outlook, Word, Excel)

EXPERIENCE

10/2020- present Customer Solutions Agent- Remote, Teleperformance

· I handle incoming phone calls, emails, or live chats regarding members accounts, purchasing subscriptions for members, offering discounts to canceled members, and technical support when navigating ancestry.com

08/2019- 10/2020 Assistant Manager, Planet Fitness

· I handled incoming phone calls regarding members’ accounts, making calls to members about updating account information, and entering inventory into a database for accurate record keeping.

· Assisted in hiring, training, and developing new employees

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