Curriculum

Vitae

Of

Erica Petersen

Curriculum Vitae

Of

Erica Petersen

Personal Details:

Name: Erica Thelma

Surname: Petersen

D.O.B: 31/01/84

Address: ** **** ** *********

7764

Cell#: 061*******

Email: adqazp@r.postjobfree.com

Marital status: Divorced

Dependants: 1

Driver license: Code 8

EDUCATIONAL DETAILS:

School Attended: Groenvlei Senior Secondary

Subjects: (English HG/ Afrikaans HG/ Biology SG/ History SG/Geography SG/ Bus. Economics SG)

Tertiary Institution: PC Training & Business College

Subject Studied: Travel & Tourism - (Tour Guiding NQF4 Level)

Registered: THETA Board / Cultural Guide

Badge #: WC7267

Certificate of Merit: Emergency First Aid Responder (EFAR) level 1

Work EXPERIENCE :

Employer: NHLS – Groote Schuur Hosp.

Job Description: Data Capturer/ Lab Clerk

Duties: Requesting blood test on blood, urine samples, phoning,

faxing blood results and refer. blood tests & filing.

Duration: 1yr contract (Sep04-Sep05)

Reference: Margi Hill-Manager (021-*******

NB: Person no longer working @ Co.

Employer: Two Oceans Aquarium.

Job Description: Visitor Assistant

Duties:Scanning tickets, stamping visitor’s hand and assisting with queries, also working at the touch pool and microscope assisting with school pupils.

Duration: 1 yr exp (Mar08-Mar09)

Reference: Nathalie Viljoen-Manager (021-*******

Employer: MTA – Taxi Ass.

Job Description: Part-time Receptionist

Duties: Taking minutes, Typing minutes and Letter Heads request to the Traffic Board Dept.

Duration: 7 months Exp-2009-2010

Reference: L. Williams-Chairman (084*******/083*******)

Employer: Checkers / Shoprite

Job Description: Cashier/ Packer

Duties: Packing the carrier bags – 3mnth experience, scanning customer’s items, checking barcodes and items on specials prices are correct.

Duration: 1 yr & 6mnths experience 2010-2012

Reference: Frontline Manager (021-*******

Employer: Table Mountain Aerial Cableway

Job Description: Ticket Office-Cashier (Casual)

Duties: Selling tickets at Ticket Office, attending to visitor enquiries and queries and answering the telephone.

Duration: 6mnth contract (x 2 Seasons) 2012 & 2013-14

Reference: Tania Geldenhuis-Manager (021-*******

Employer: Castle Of Good Hope

Job Description: Tour Guide

Duties: Conducting the historical hourly tours inside the Castle, including the Dungeons & Chambers. Dealing with queries, enquiries, answering the telephone, faxing & making school group bookings.

Duration: 3 Month contract: Dec – Feb 2014-2015

Reference: Mandla (C.O.F.) - (021-*******

Employer: Webhelp

Job Description: Customer Service Advisor. (Call Centre)

Duties: Assisting and advising the customer’s about there deliveries and where there parcels are, that involves tracking and tracing. Disputing and escalating the customer’s query and dispute by raising tickets with the depots to investigate

Duration: 1 year 1 month (Apr18-may19)

Reference: Shafiek Bridgen. Sr.Team Manager (067*******)

Employer: Capita-BA Campaigne

Job description: Customer Service Advisor. (Call Centre)

Duties: Assisting and advising customers with their flight bookings. Amending existing bookings and making changes on live flghts, adding baggage, allocating seats and taking payments for changes and queuing off request to different departments for ticket reissue.

Duration: 1yr 9mnths (May19-Feb20)

Reference: Kyle September. Manager (077********)

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