Business Analyst Scrum Master

Lyubov Shcherbakova

Vernon Hills, IL ***** 224-***-****

********@*******.***

Certified Scrum Master/Project Owner with extensive Project Leader Experience

IT Business Analysis Automation Agile Technology Risk Management Project Execution Strategy Cross-System Project Management SDLC Methodologies Vendor Relationship Management

Scrum Master with ability to to understand and build complex system. Focus relentlessly on removing impediments from team and delivering customer centric product and features. Versatile project leader with unique combination of technical project management and business analysis skills gleaned from progressive career in IT pharmaceutical/healthcare industry.

Technical Competencies:

Business Applications/Tools: Jira, Confluence, Miro, Micro Focus SV, Microsoft Project, Share Point, MS Excel, MS Visio, MS Office, MS Team

Development Tools: MS SQL Studio, Eclipse, IBM WebSphere Studio, Microsoft Access, Toad, Putty

Languages: Java, SQL, PL/SQL

Hardware Operating Systems/Tools: Unix, Linux, VMWare, MS-Windows

Databases: UDB, Oracle, SQL Server

Professional Experience

WALGREENS BOOTS ALLIANCE, Deerfield, IL

Business Analyst/Scrum Master (May 2017- Sept 2020)

Administered all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and sprint retrospectives; coached team members and clients on Agile process. Facilitate teams' planning and tracking activities with Agile principles. Continually refined and evolved agile process for predictable and rapid virtual services delivery resulting in hitting 99% of project deadlines.

Key Accomplishments

•Analyzed requests and organized team for creation, enhanced and support of virtual services for numerous projects across of Walgreens enterprise, that simulated unavailable systems across the software development lifecycle SDLC and allows developers, testers, and performance teams to work in parallel for faster delivery and higher application quality and reliability

•Developed strategies to upgrade Micro Focus Service Virtualization software version that contains enhancements and capabilities which significantly improved Service Virtualization protocol coverage.

•Reconstructed and managed team’s Wiki page in Confluence. Incorporate latest achievements into the page to share the knowledge and accomplishments with other teams.

CVS, Buffalo Grove, IL

Project Manager/Advisor (June 2010 - April 2017)

Collaborated with business executives and technology stakeholders on the evaluation of the operability, effort and costs to implement requirements and setting technical direction for quality product delivery. Responsible for code adherence to architecture and quality standards. Managed release process. Mentored and educated project team and provide hands-on critical on-site implementation support and maintenance.

Key Accomplishments

•Successfully led multiple key projects such as: PCI, Pharmacy Dispensing System Upgrade, Manifest Warning Alarm, Mail Order Pharmacy Enhancements, Migrate Midrange server, Turn-Around Time Reporting, Aetna migration, Med B diabetic supplies addition, Implementation of Specialty Pharmacies in Raleigh (NC), Tampa (FL), Bartlett (TN), MQ upgrade.

•Organized cross-functional teams of dispensing automation, QA, Unix, mail order, on-line applications, Oracle, UDB, network, and pharmacy operation.

CVS, Buffalo Grove, IL

Technical Lead (Apr 2006 – Jun 2010)

Charged with managing technology projects, participated in business collaborations and provided technical guidance and solutions. Ensured process compliance in the assigned module and led technical reviews. Assisted quality assurance with functional test case reviews. Coached development team to enhance technical capabilities to increase productivity.

Key Accomplishments:

•Under tight timelines and budget constraints, led successful conversion of Fort Worth, Wilkes-Barre and Birmingham mail-order pharmacies.

•Coordinated full-cycle project including business analysis, architecture, technical design, development, QA and UAT testing, implementation and post implementation support of Pompano Beach, Kansas City, Hawaii dispensing pharmacies.

•Played key role in business analysis, design, development, QA and UAT testing and implementation for the following projects: PCI Compliance, Phoenix 2nd Dispensing Line, AutoFill Project, RX Transfer Tracking, Delivery Confirmation, Automated Upgrade, Tech Ids, Spanish Language Preference, Mid-Level Practitioner, Load Balance System Implementation.

Caremark, Bannockburn, IL

Senior Analyst Application Developer (Jan 2002 – Apr 2006)

Held responsibility for managing technology projects, participated in business collaborations, and provided technical guidance and solutions. Ensured process compliance in the assigned module and led technical reviews. Assists quality assurance with functional tests case reviews.

Key Accomplishments:

•Performed analysis, design, coding, documenting, unit and system testing, implementation and maintenance numerous of Java-based applications. Worked with clients, provided daily support of production pharmacies, and made sure that the pharmacies didn’t experience downtime.

•Led full-cycle PCI project which included design of payments without order and pre-authorization, construction, testing, hardware and software purchases, installation and set-up, Paymentech frame relay connections and implementations.

•Significantly improved quality of PCI (Payment Card Industry) app interface.

Caremark, Bannockburn, IL

Analyst Application Developer (Apr 1998 – Jan. 2002)

Participated in business analysis, design, coding, documenting, system and unit testing, implementation, and maintenance of Midrange Dispensing Automation system. Worked with clients, provided daily support of production pharmacies, and generated reports based on client requirements.

Education & Certifications

Lvov Polytechnical University, Lvov, Ukraine

MS in Mechanical Engineering

Minor in Computer Sciences

Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

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