Personal Assistant Customer Service

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Marise van Wyk

CV

Personal Details

Surname Van Wyk

First Names Marise

Nationality South African

Language Proficiencies Afrikaans & English

EE/AA Status White Female

Residential Area Polokwane, Limpopo

Career Summary

Company Position Duration Reason for Leaving

KWNorth Director of First

Impressions and

Market Centre

Coordinator

July 2020 – current Career advancement

EQ4Kids Polokwane &

Mokopane

Franchise owner January 2016 –

current

None - want to expand

my knowledge and

income

Zeal HR (PTY) Independent Recruiter

and Solutions

Consultant

October 2016 –

November 2018

Opportunity to start

own business

Hutech Recruiter Assistant March 2015 –

September 2016

Better offer

Country Road Department Manager June 2009 – February 2015

Change in career

Crabtree & Evelyn Retail Store Manager

November 2007 – May

2009

Career advancement

Crabtree & Evelyn Part time Sales

Assistant

April 2006 – October

2007

Internal promotion

High Performance

Medical Centre

Receptionist June 2005 – February

2006

Opportunity to study

full time

Patricia White Personal

Home Caring

Personal Home Carer August 2003 – May

2005

Visa Expired

Various positions Receptionist, Au Pair,

Food and Beverage

Assistant

July 2003 – January

1999

Temporary

employment

Academic History

Secondary Education

Institution : Noorderland High School

Matric : 1998

Tertiary Education

Institution : Varsity College

Qualification : Diploma in Business & Entrepreneurial Management Year : 2007

Career History

Company : KW North Real Estate

Position : Director of First Impressions & Market Centre Coordinator Duration : July 2021 - current

Responsibilities

Ensuring all clients and agents are met and assisted where needed

Managing the day –to –day administrational duties for the agents

Ad hoc assistance to the Operating Partner, Team Leader and Market Centre Coordinator

Assisting in call in enquiries on properties advertised, ensuring that the customer are connected with the correct agent and ensuring that they would meet the basic requirements for purchasing a property

Planning, executing of induction and training of new agents

Executing and planning of all administrative and suppliers requirements for new agents

Managing and purchasing the stationary and office supplies

Set up of computers with specific systems and teaching agents how to access and use new systems

Maintaining and creating a learner based environment for all agents to thrive

Creating a training calendar for the Market Centre and communicating with the agents

Ensuring that the weekly communication is sent to agents and role players in the market centre

Managing the goal aspect of the agents and market centre

Creating Canva images for Market Centre birthdays and new Agents

Weekly reporting of current figures and tracking of agents activities

Ensuring the Market Centre has all the stationary stock

Controlling Market centre marketing equipment

Reason for leaving: Career advancement

Company : EQ4Kids Polokwane & Mokopane

Position : Franchise holder

Duration : January 2017 – current

Responsibilities

Managing the day –to –day administrational duties.

Planning and communicating to facilitators the themes of weekly classes as extra mural activities or at curriculum schools

Training the facilitators to maintaining and creating a save environment for the kids to learn and grow

Marketing and growing of business

Ensuring that the weekly communication is sent to parents and the schools

Managing the financial aspect of the business ensuring that the budgets are maintained and that outstanding payments are made.

Monthly reporting to Head Office

Visiting and ensuring good relations between school and franchise

Continuously looking for new opportunities for Extra Mural classes, School Innings Reason for leaving: None - want to expand my knowledge and income Company : Zeal HR (PTY)

Position : Independent Recruiter and Solutions Consultant Duration : October 2016 – November 2018

Responsibilities

Recruitment consultants provide a vital link between clients and candidates.

Advertising vacancies by drafting and placing adverts in a range of media, for example websites, social media to advertise positions, attract candidates and build relationships with candidates and employers;

Using candidate databases to match the right person to the client's vacancy;

Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client;

Requesting references and checking the suitability of applicants before interviews. Reason for leaving: Opportunity to start own business focusing on growing EQ4Kids. Company : Hutech

Position : Recruiter Assistant

Duration : March 2016 – September 2016

Responsibilities

Sourcing candidates and matching them to temporary or permanent positions with client companies.

Provide a vital link between clients and candidates.

Communicated to clients to build and develop relationships;

Advertising vacancies by drafting and placing adverts;

Using candidate databases to match the right person to the client's vacancy;

Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client;

Requesting references and checking the suitability of applicants before interviews. Reason for leaving: Better offer

Company : Country Road

Position : Retail Department Manager

Duration : June 2009 – February 2016

Responsibilities

Work and lead the Country Road team to achieve high levels of customer service in order to build customer loyalty, generate repeat business, and maximise all sales opportunities.

Ensuring Premium Brand & Woolworths Customer Service Standards are adhered too.

Demonstrate & communicate product knowledge to customers as well as instilling product knowledge in team members.

Achievement Indicators:

Sales results; Average Customer Purchase ;Customer Service Audits Results; Customer Service feedback; Units per transaction

Manage sales and expenses in order to ensure that budgeted profitably is achieve and report are monitored and sale stock is maintained.

Achievement Indicators:

Sales as per agreed budget ;Expenses in line with budget ;Return % to Sales as per benchmark

Maximising sales through managing stock availability and ensuring that the products are merchandised in line with Premium Brand standards. Achievement Indicators:

Sales per m

Feedback from Head Office / Regional Team

Stock availability on the sales floor,managing size ratio

Manage shrinkage and risks through the adherence and implementation of company policies, processes and procedures.

Achievement Indicators:

Shrinkage results

Audit results (Risk control audit)

VM Daily Check list completed

Achievement Indicators:

LTO;Absenteeism ; Let’s Ask results;Achievement of skills plans;100% completion of IPM

Timely management of ER cases

Work with the Store Admin Office and HR Coordinators to ensure efficient administration of HR processes.

Achievement Indicators:

Accuracy of payroll

Reason for leaving: Change in career

Company : Crabtree & Evelyn

Position : Retail Store Manager

Duration : November 2007 – May 2009

Responsibilities

Ensuring that the store and staff achieve financial and incentive budgets.

Work and lead the Crabtree & Evelyn team to achieve high levels of customer service in order to build customer loyalty, generate repeat business, and maximise all sales opportunities by leading and coaching staff on a weekly.

Plan and execute weekly training sessions for staff. Ensuring that they have sufficient product knowledge and selling skills in order to achieve set budgets.

Maintaining and executing the launch and monthly visual merchandizing standards as per the business requirements.

Ensuring adherence to Crabtree & Evelyn standards and focusing on building the database.

Demonstrate & communicate product knowledge to customers as well as instilling product knowledge in team members.

Responsible for staffing and ensuring that there is enough floor coverage to give the world class experience to each customer.

Plan and execute weekly product and service standards training for staff.

Doing the monthly staff roster and pay roll for part time sales staff.

Work with the Crabtree & Evelyn team to manage sales and expenses in order to ensure that budgeted profitability is met

Utilise reports to monitor and manage sales, stock inventory, shrinkage and expenses. Reason for leaving: Career advancement

Company : Crabtree & Evelyn

Position : Part –time Sales Assistant

Duration : April 2006 – October 2007

Responsibilities

Achieving and ensuring that weekly and monthly sales targets is achieved.

Ensuring that the merchandising standards and adhered to and maintained.

Providing excellent customer service and ensuring that the customer leaves happy.

Assisting the manager in any additional tasks as required i.e. Remerchandising of the stock or planning weekly and monthly staffing.

Reason for leaving:

Company : High Performance Medical Centre

Position : Receptionist

Duration : June 2005 – February 2006

Responsibilities

Greet patients as they enter into medical practice

Provide information on services of the medical practice

Answer inquiries regarding services and availability of the person asked for

Schedule, reschedule and cancel appointments

Answer telephone calls and transfer calls to the appropriate person

Provide information over the telephone

Respond to emails and correspondence

Update and capture medical records on Medimass system

Assist in filling out forms

Perform filing activities

Keep work area clean and tidy on a constant basis

Sort and distribute incoming mail

Assist in resolving patients issues and complaints

Manage inventory of office supplies and equipment Reason for leaving: Opportunity to study full time Company : Patricia White Personal Home Caring

Position : Personal Home Carer

Duration : August 2003 – May 2005

Responsibilities

Personal home caring for a elderly couple.

Ensuring their personal hygiene and welfare is looked after.

Purchasing and stocking of home essentials

Planning and taking couple to their medical appointments

Ensuring that their daily needs are met by planning outings and social engagements.

Weekly communicating with the family to keep them updated on the welfare of their parents.

Planning and preparing of nutritious daily meals for the couple Reason for leaving: Visa Expired

Company : Various positions

Position : Receptionist, Au Pair, Food and Beverage Assistant Duration : July 2003 – January 1999

Reason for leaving: Temporary employment

References available on request

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