SandraJones

PO Box ****-Glendale.AZ *****

Phone: 623-***-****

Profile:

Customerservice -Logistics Division -Carrier Relations -Data Entry Dispatcher -Scheduler-Transportation Coordinator-Call Center WorkExxDerience:

Quality Staffing

May 2021 -

Arizona State Retirement System

Duties:

TThe following items need to be verified and signed AH Employees must renew their Dental and Medical applications for 2022 and all information must be completed with no missing pages and siened. If a name change form is submitted it must have a Driver license, Marriage certificate, and Social Security card. I update daily the spreadsheet for all completed work that was done the day before as backup. Nov 2020 -Feb 2021

Members Services for a Health Care Facility

Duties:

Issued lD cards to Members, Update profile information, Changed Pop, Transfer called to the Nurses line, Advised Members of their co-pay, Explained Benefits to Members. Verified prescriptions and explained to Members why prescriptions were rejected, Assisted with claims for Members, Worked with Case Managers, DM E, Transportation, Portal reset for Members accounts, Nov 2018 -Aug 2020

Maricopa County for Star Call Center

Jodi Fulcer- Deputy Director 602-***-****

After Elections ended I was trained for Maricopa Assessor calls advising callers how to fill out foms if they were over 65 or better to apply for Senior Valuation Protection Program to decrease their taxes, also spoke to callers if they were totally disabled and what forms would need to be fflled out. Answering calls for Maricopa Treasurer advise of tax season and how and when their taxes needed to be paid, advised if taxes were past due what was the interest. Sent out duplicate Property Tax statements. Requested call backs from Supervisors if necessary, update accounts, advise customers how to go online to pay statements or print out copies. I have assisted the Office Receptionist- Switchboard when customers called in looking for different departments or names of individuals.

Sept 2018 -Nov 2018

AIliance Analyst lnc -Star Call Center

Alexa Beridino -HR Coordinator 602-***-**** ext. 404 Temporary Po§ition -Telephone Customer Service

Answered question and advised callers how to get registered to vote, gave voting locations and times the polls opened, advised liow to fill out ballots and refum in the mail. Sent out new ballots if a mistake was made, update mailing addresses if the voter was out of state and advised of the last day a ballot could be mailed in.

Oct 2004 - Jan 2018

Swift Transportation, Phoenix, AZ

Customer Servioe Representative ~ Handling the process of Tracking and Trace of truckloads from Carriers for on time delivery. Inthis area I have worked wth Mercury Gate programs for the tracing. This includes UPS, YRC, Cross€ountry updates, to complete the freight delivery process so the Carrier can get paid. Initiatetrachg on freight that has not been delivered. Contacting by phone the carriers to get these updates. Run Daily Reports, combine data for §preadsheets, resolve issues with Customers. Carri®i. Relations-To find new Carriers to haul our freight. Contact Insurance companies for current coverage on veh.icles, request and read MVR. Making sure all the current documents are VerFied and Approved to set-up Carriers, Train Supervisors, Also maintain all current certlicates Of insurancefor lntermodal Division as well as set-up Third PartyAccounts. Transportation Coordinator -Arrange all scheduling for shippers and deliveries around the Country and to meet the needs of the Customer.

Systems and Software: I have worked on AS400, Mercury Gate, MCLeod software Jan 2001 - Sept 2004

TThyssen Krupp Elevator, Phoenix, AZ

Dispatcher, Data Entry, Answer phones, Ple

Education

High School Diploma. Mt Vernon High Schcol7 Mt, Vemon, NY Trade Diploma. Intemational Data Processing, New York, Ny References upon request.

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