Executive Assistant Customer Service

Angie Lickteig

**** ************ ***** ***** ***** Branch, Mississippi 38654

********@**********.*** 901-***-****

QUALIFICATIONS PROFILE

Skilled and personable Office Assistance with 20 years of experience providing consistent, approachable customer service and full range of general office support.

Administration: Provide exceptional administrative support to peers and senior management. Success streamlining office processes to increase efficiency and improve service. Track office equipment and supply budgets. Outstanding communications skills; continuously project a highly polished professional image.

Customer Service: Service as initial point of contact for clients, vendors and partners. Educate clients and visitors regarding company services and products. Efficiently schedule appointments and promptly respond to inquiries via email and telephone.

Technical Skills: Microsoft Office (Word, Excel, Outlook, Lotus email, AS400, SAP, SBN). Managed complex and multi-line telephone systems.

Key Strengths: Excel at developing strong relationships with staff, senior executives and clients; strong record creating a positive first impression. Exceptional Customer Service. Highly organized and conscientious; entrusted by management with confidential employee and client materials. Harmonize quickly to new and evolving environments.

PROFESSIONAL EXPERIENCE

POPLAR HEALTHCARE – Memphis, TN 6/2019 – 5/2021

Blue Cross Blue Shield Specialist/Representative for U.S.

Direct interactions with patients

Explained billing process to patients

Accepted payments for patient’s bill’s

Interacted with doctors daily regarding diagnosis’s recorded on patient bill’s

Interacted with doctor’s daily regarding correct coding for procedures

Had dialogue with Blue Cross Blue Shield at various locations for claim submission and patient coverage

Maintained files for all patient’s that I dealt with

MEMPHIS CHILDREN’S CLINIC – Olive Branch, MS 9/21/2016 –6/2019

Front Desk

Greet patients. Verify demographics and manage

Insurance verification prior to visit (eligibility, co pays and benefits) scanned into chart

Contact patient with discrepancies in coverage and/or missing information

Enter new insurances determined by proper subscribers plan and medical claims location

Demographics, consent to treat, release of information form given to patient

Verify Primary Provider; all paperwork scanned into patient chart

HIPPA/Authorization to treat signature captured

Developed, organized and maintained new hire front desk instruction manual

Scheduling

Verify insurance coverage, patient alerts, contact information, primary provider

Confirm next day appointments; reschedule missed appointment

New patient, newborns, ER, Urgent Care of hospital follow up appointments-obtain previous records and scan into chart

Evaluation for ADHD (parent and teacher Vanderbilt forms)

Developmental Consult (previous testing and/or evaluations)

Checkout

Schedule follow up appointments

Take patient office visit payments and post to appropriate chart

STANLEY CONVERGENT SECURITY SYSTEMS – Memphis TN 2/13/2012 – current

Installation Coordinator

Scheduled technicians and sub-contractors for install jobs

Ordered & tracked materials for new jobs

Called customer contacts on specified jobs to coordinate site readiness, confirm complete dates and verify contact info and parts in the work order

Check in and inventory inbound parts for jobs

Order parts for new jobs & track parts for existing jobs until job completion

Close jobs when completed and certificate of completion is obtained

TRANSACTIONS FIRST MERCHANT SOLUTIONS – Eads TN 12/1/2011 – 2/1/2012

Office Manager

New Customer/merchant setup providing them means to accept credit cards

Programmed credit card machines

Assisted new and existing customers with credit card processing needs i.e. terminal, over the internet and/or via cell phone

Manage office inventory and supplies, customer database

Manage credit card terminal equipment and supplies inventory

Manage in and out-of-town salesmen

Enter new merchant/business applications to be approved by credit department

Collections: invoicing and payment of credit card terminals, receipt paper, printers etc purchased from Transactions First

Get all merchants compliant with Payment Card Industry (PCI) security standards which is mandated by Master Card & Visa

Reporting in Payment Tax Manager: matching all Tax ID information with IRS

OFFICE TEAM ADMINISTRATIVE STAFFING

Specialized Administrative Staffing

Various Receptionist / Customer Service / Call Center / Administrative job assignments & special projects i.e. Sears Ordering and Customer Service Call Center from home, Carnival Cruise Lines Vacation Specialist from home, Varsity Spirit ordering and customer service, Elvis Presley Enterprises Licensing secretary, etc.

TRI STATE IRRIGATION – Memphis TN (part time) 4/2009 – 2/2010

Assistant to Owner

Answer phones and filing, manual employee payroll

Schedule and dispatch technician’s daily routing and communicate changes as needed

Schedule appointments and follow-up with customers resolving customer issues

Accounts Receivable-invoice customers, receive payments, post company checks, daily/weekly bank deposits, paid company bills (Quick Books)

Customer contract processing, on-going data entry setting up customer base and vendor record keeping systems (Quick Books)

Maintain incoming and outgoing mail daily

DIGITAL WITNESS – Memphis TN 11/2007 – 03/2009

Sales and public relations for video surveillance camera systems

Prepared proposals and scheduled initial meetings with decision makers of restaurants, retain and hospitality industries

Listened to potential client’s concerns and presented camera system benefits

Maintain client information in “Sales Force” record keeping program

Attend networking and business forums to promote and market

ANGIE’S OLD TOWNE CAFÉ’ – Olive Branch MS 01/2004 – 07/2006

Owner/Manager

Managed all aspects of café’ daily including weekly employee meetings

Administered employment hiring and any termination necessary

Created and issued Employee Handbooks for management and training

Interacted with other businesses to help coordinate functions in Old Towne Olive Branch

Facilitated and maintained food and supplies ordering for front and back of house

Managed store located inside cafe

DIEBOLD, INCORPORATED – Memphis TN 05/1991 – 08/2003

Administrative Assistant

Began as temporary receptionist; promoted to Sales/Service secretary within one month for outstanding ability to quickly adapt to evolving client and business needs

Liaison with Sales/Service departments for client interactions. Facilitated and assisted with monthly meetings

Created, organized and maintained Sales, Service and Installation files, documentation and client correspondence

Utilized strong problem solving abilities directly with financial industry customers

Established and maintained vendor procedures

Conducted all new hire orientations maintaining all records

Owned team leader position for Southern Administrative region

Coordinated events including annual awards banquets, retirement dinners, holiday functions, meetings, various projects, etc.

Performed service technician dispatch (17 technicians). Travel arrangements for Sales, Serviced and Installation management

PULLMAX, INCORFPORATED – Memphis TN 05/1986 – 03/1991

Executive Assistant to President

Began as Receptionist and Switchboard Operator for one year, then promoted to Executive Assistant to the president of the company

As Executive Assistant, serviced as first point of contact for company client’s, fielding and routing telephone calls, verify visitor identity and responding to client inquiries

Provide company information to clients in person as well as via email and telephone

Provide wide-range of office functions updating and maintaining schedules, composing correspondence and maintaining client base

Set up marketing files in Memphis and Toronto, Canada maintaining monthly

Communicated daily with Swedish location concerning travel to U.S.

Coordinated, hosted and participated in all trade shows held in Memphis TN, Anaheim CA, Cicago IL and Toronto Canada

MARK KAY COSMETICS (part time) 2000 – 2008

Senior Independent Beauty Consultant

*References available upon request

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