Customer Service Secretary

Sophia Pamella anderson

Tel: 647-***-****

Email: **********@*****.***

PROFILE

Credentials

Bachelor of Science in Management Studies (BSc) Major Human Relations (Cum Laude)

Associate of Science in Business Administration (ASc)

Availability

Immediate, Flexible Hours

PROFESSIONAL SUMMARY

Proactive Client Relationship Specialist with Bachelor’s Degree in Management Studies, majoring in Human Relations. Effective time management. Communicate with clients using superior written and verbal communication skills. Interact effectively with clients, managers and associates. Proactive and positive attitude, using tact and diplomacy. Dedicated to understanding and meeting needs of clients.

EDUCATION

2005 - 2007

Northern Caribbean University, Jamaica

Bachelor of Science in Management Studies (BSc) Major Human Relations (Cum Laude)

2004 - 2005

Northern Caribbean University, Jamaica

Associate of Science in Business Administration

PROFESSIONAL EXPERIENCE

1991 – 2019

JN Bank Limited (Formerly Jamaica National Building Society), Jamaica

Client Relationship Specialist:

Used Consultative Sales approach to understand customer needs and recommend relevant offerings

Supported loan process by gathering loan documentation; underwriting and managing mortgage loans for the Mandeville Mortgage Center

Delivered exceptional customer to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve targets

Forged and nurtured impactful relationships with customers to cultivate loyalty

Mortgage Supervisor:

Interviewed clients by telephone or in-person to gather financial information

Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations

Pre-approved prospective mortgage applicants

Supported loan process by gathering loan documentation; underwriting and managing mortgage loans for the Mandeville Branch

Assisted with training of new Customer Service Representatives/Loan Officers

Assisted with promotional activities for the Branch

Carried out day-to-day duties accurately and efficiently

Actively listened to customers, handled concerns quickly and escalated major issues to Manager

Branch Secretary:

Supported Manager and office staff and operational requirements with administrative tasks

Monitored inventory levels and advised management of need for replenishment

Managed incoming calls and directed to appropriate department

Performed customer service duties

Prepared Minutes of Staff Meetings

Any other duties or responsibilities given by the Branch Manager

Acting Secretary 1990 – 1991

Mt. St. Joseph Prep School Mandeville, Jamaica

•Preparation of weekly payroll for Ancillary Staff

•Maintaining student files

•Handling telephone queries

Any other duties or responsibilities

references are available upon request

Contact this candidate