Customer Service Consultant
Resume:
BENEZET CAMPBELL
*** ***** **** ******, ***** Crest, Windhoek
081-***-**** (mobile) / **********@*****.***
PERSONAL PROFILE.
I am a dynamic individual with excellent teamworking and communication skills seeking a career opportunity within a well-established firm. Experience in banking and finance sector. Able to lead and bring out the best in others during demanding circumstances. Detail -oriented and personable individual with a commitment to hard work and creativity. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I have a great eye for detail. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in growing. CAREER ACCOMPLISHMENTS
Increased employee training participation by adapting to Sage X3 and assist them with errors encountered.
Super user of Sage X3
Health and Safety Representative
Representative of Affirmative Action
Best achiever of Bank Windhoek customer service training EDUCATION & QUALIFICATIONS
Qualifications
Namibia University of Science and Technology
Bachelor Degree in Business Management Honours
2021
Namibia University of Science and Technology
Bachelor Degree in Accounting and Finance
2020
Dr. Lemmer High School
Matric 2011
Subjects:
Afrikaans 1st Language: Ordinary Level
English 2nd Language: Higher Level
Mathematics: Ordinary Level
Business Studies: Higher Level
Accounting: Ordinary Level
Development Studies: Ordinary Level
COMPUTER APPLICATIONS
Microsoft Word, Excel, PowerPoint & Microsoft Outlook
Frontline Q7 Software.
Qlikview
Sage Line500/ Sage X3
Pastel
Uniplan (IFOX)
SEI
MMS
CORE COMPETENCIES
Deciding and Initiating Action
Leading and Supervising
Adhering to principles & values
Following Instructions and Procedures
Entrepreneurial and Commercial Thinking
Achieving personal Work Goals and Objectives
PROFESSIONAL EXPERIENCE
Assistant Accountant / Creditors Clerk
Institute of Open Learning - IOL
02 July 2018 - Date
Work duties:
Process monthly journals.
Compare, Reconcile and Prepare Invoices of Intercompany AR and AP accounts.
Reconcile intercompany loan & BP accounts on a monthly basis.
Perform spot checks on Inventory.
Process claims on Sage and loading EFT’s thereof.
Process creditor invoices, ensure management sign off
Reconcile creditor accounts on a monthly basis and preparing reconciliations for payment.
Prepare and capture petty cash journals into general ledger.
Reconcile petty cash on a monthly basis.
Performing monthly Fire reports (Income Statement)
Perform weekly bank reconciliations.
Preparing statutory returns and submission thereof.
Process revenue.
Maintaining the fixed asset and intangible asset register-Processing of deprecation
Performing and reconciling monthly payroll.
Reconciliation of General Ledger accounts
Junior Bookkeeper
Unitrans Namibia
01 May 2016 – 15 October 2017
Work duties:
Compile the journals with detailed documentation monthly.
Issue Payment Requisitions (direct payments) for Payments to Suppliers and Load Payments onto Bank, pending release from Superior.
Perform petty cash reconciliation on a weekly basis, reimburse depot petty cash floats.
Ensure that all supporting vouchers are adequate and petty cash vouchers are authorised by Contract Managers before replenishing the floats.
Prepare and capture petty cash journals into general ledger.
Preparing and capturing bank statements receipts and payments on a daily basis.
Responsible for bank account reconciliations, investigations and follow up on discrepancies and reconciling bank accounts to general ledger.
Establishing reasonableness of bank charges and allocating such appropriately.
Maintaining records of transactions up to trail balance.
Maintain vehicle licence register, schedule of renewals and payment of licenses, Mdc’s for all vehicles.
Perform fine register on a quarterly basis and manage fines received and ensuring payment thereof.
Provide weekly cash flow to HQ Treasury.
Ensure payments to suppliers are made on time and according to payment policy.
Monthly Reporting to management on creditor status / outstanding payments.
Ensure creditor payments are in line with the agreed budget process.
Keep track, process and reconcile payments and expenditures, including purchase orders, invoices and statements.
Provide management with outstanding PO reports and assist with the accrual of expenses.
Compile Monthly Debtors Statements.
Process monies received against debtor’s accounts.
Compare, reconcile and prepare invoices of intercompany AR and AP accounts.
Repayment of intercompany loans on a monthly basis.
Attending to audit queries.
Responsible for the monthly balance sheet reconciliations for Unitrans Namibia Cost centre analysis and management using Qlikview. Enquiries Clerk
Bank Windhoek
01 August 2013 – 30 April 2016
Work duties:
Serve clients promptly and provide basic advice on products and services to clients.
All card enquiries including renewals. Handling ATM Claims as well as Fraud Claims.
Assist clients with debit orders and stop payments as well as online banking.
Keep records regarding queries and problems experienced by clients.
Assist clients in obtaining bank statements, cheque books as well as the filing of them.
Channel queries to correct person if it cannot be resolved at enquiries.
Balancing of Cards and Pins on a weekly basis.
Dealing with requests from other branches.
Recovery of costs: Deposit Books, Speed point rolls etc Customer Service Consultant / Accounts Support Officer (Temp) Standard Bank Namibia- Ausspannplatz
March 2013 - May 2013
Work duties:
Handling Stop orders. Requesting Bank Codes for cheques.
Serve clients promptly and provide basic advice on products and services to clients
Assist clients in the opening of new current, savings, loan and investment accounts
Proactively communicate identified risks and opportunities (Sales) while handling queries
Monitoring, calling customers and verifying the authenticity of VISA transactions to curb fraud
Transfer and closing off accounts according to laid down instructions.
Amending Account Details as instructed, prepare new mandates where necessary.
Complete Sales Tracking Forms on a daily basis
REFERENCES
1.Ms. Algene Van Wyk
Financial Manager
Institute for Open Learning
(Trustco)
2. MS. Sophia Orlam
HR Administrator
Unitrans Namibia
061-247120
3. Ms. Sharon Jenneker
Supervisor Enquiries
Bank Windhoek,
Windhoek Branch
4. Mr. Hendrik Van Wyk
Branch Manager
Standard Bank,
Ausspannplatz Branch
061-293780
5.Mr Paul Maliti
Head of Department
Accounting and Finance
Namibia University of Science & Technology
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