Sales customer service
Resume:
CURRICULUM VITAE
DONNA
VALEEN
THOMPSON
CONTACT DETAILS
CONTACT NUMBERS: 082-****-***– Cell
HOME ADDRESS 19G Roncador gardens
Newlands east
Durban
4001
EMAIL: adqarq@r.postjobfree.com
PERSONAL DETAILS
SURNAME: THOMPSON
FIRST NAMES: DONNA VALEEN
DATE OF BIRTH: 27 JULY 1983
IDENTITY NUMBER: 830-***-**** 085
NATIONALITY: SOUTH AFRICAN
RACE: COLOURED
GENDER: FEMALE
MARITAL STATUS: SINGLE
DEPENDANT: 02
DRIVER’S LICENCE: CODE 08
LANGUAGES: ENGLISH
AFRIKAANS
TERTIARY EDUCATION
NAME OF INSTITUTION: IMM GRADUATE SCHOOL OF MARKETING COURSE ATTENDED: DIPLOMA IN MARKETING
MANAGMENT
DURATION: FEB 2013-( 4 YEARS)
1st SEMESTER
(on hold due to finances)
SUBJECTS: MARKETING 1
BUSINESS MANAGEMENT 1
NAME OF INSTITUTION: DAMELIN COMPUTER SCHOOL
PIETERMARITZBURG CAMPUS
COURSE ATTENDED: BUSINESS COMMUNICATION
& COMPUTERS
DURATION: FEB 02 – NOV 02
SUBJECTS: BOOKEEPPING
PASTEL ACCOUNTING
BUSINESS PRINCIPLES
MICROSOFT OFFICE 2000
HUMAN RESOURCES MGT
SALES AND MARKETING
SECONDARY EDUCATION
SCHOOL ATTENDED: GROSVENOR GIRLS HIGH
HIGHEST STANDARD PASSED: MATRIC - 2001
SUBJECTS: ENGLISH AFRIKAANS HOME ECONOMICS
BUSINESS ECONOMICS GEOGRAPHY
BIOLOGY
EMPLOYMENT HISTORY
PERIOD: 1AUGUST 2021 – CURRENT
NAME OF FIRM: RENTOKIL INITIAL SA
POSITION: SALES CONSULTANT HYGIENE
DUTIES:
MAINTAINING AND REACHING TARGETS. SATISFYING THE CUSTOMERS NEED. BUILDING TRUSTING RELATIONSHIPS.
PERIOD: 17 SEPTEMBER 2019 – 31 JULY 2021
NAME OF FIRM: WINLEX T/A CLIPPA SALES
POSITION: FORECOURT SPECIALIST SALES REP
DUTIES:
MAINTAINING THE ENTIRE KZN REGION ALL FORECOURT RETAILERS BY ORDERING AND REACHING TARGETS ALSO INTRODUCING ALL PRODUCTS FROM OUR CATALOGUE WHICH THEY MAY BE INTERESTED IN HANDLING. MANAGING ACCOUNT PAYMENTS, MERCHANDISING, STOCK ROTATION ETC ADVISING CUSTOMERS OF PRICING AND BENEFITS OF PURCHASING FROM CLIPPA AS THE PREFERED SUPPLIER. ALSO ADVISE ON ALL SERVICES AND OFFERS. EG DISCOUNTS, DEALS ETC
PERIOD: 01 JANUARY 2019 – SEPTEMBER 2019
NAME OF FIRM: MAKRO SPRINGFIELD
POSITION: CUSTOMER RELATIONS OFFICER
DUTIES:
MAINTAINING A BASE OF 75 SUPERMARKET RETAILERS BY ORDERING AND REACHING TARGETS ALSO INTRODUCING ALL PRODUCTS SOLD AT MAKRO. ADVISING CUSTOMERS OF PRICING AND BENEFITS OF PURCHASING FROM MAKRO. ALSO ADVISE ON ALL SERVICES MAKRO OFFERS. EG ONLINE SHOPPING, BULK AND COMMERCIAL.
PERIOD: 26 JULY 2017- December 2018
NAME OF FIRM: JONSSON WORKWEAR DEPOT
POSITION: DISPATCH CO -ORDINATOR
DUTIES:
RECEIVE OR PREPARE WORK ORDERS
MAKE SURE CORRECT DOCUMENTATION IS RECEIVED FROM
REPRESENTATIVES TO PROCESS ORDERS AND FOLLOW THE CORRECT PROCEDURES.
ENSURE THAT PROCESSES ARE FOLLOWED E.G. EMBROIDERY REQUIREMENTS AND SPECS ETC.
ADMIN AND MAINTAINING CUSTOMER QUERIES
PERIOD: 01-06-2008 to April 2017
NAME OF FIRM: PHILIP MORRIS SOUTH AFRICA
(MARLBORO)
POSITION: TERRITORY DEVELOPMENT REPRESENTATIVE
DUTIES:
TRAINING OF RELEVANT STAFF IN ALL OUTLETS REGARDING BRAND AWARENESS OF PMSA PRODUCTS.
INFORMING CUSTOMERS OF LEGISLATION ACTS REGARDING TOBACCO LAW.
MY JOB RESPONSIBILITY IS TO
INFLUENCE STOCK HANDLING AT ALL OUTLETS.
PLACE ORDERS AND MERCHANDISE STOCK.
PLACEMENTS OF BMU UNITS (DISPLAY UNITS) INCREASING VISIBILITY OF THE BRANDS AND SALES.
POINT OF SALE PLACEMENT.
MANAGING 3RD PARTY AGENCIES RESPONSIBLE FOR MERCHANDISING AT KEY ACCOUNT OUTLETS.
ANALYZE NIELSONS AND AZTEC DATA TO ACQUIRE MARKET SPECIFIC INFO REGARDING THE PERFORMANCE OF BRANDS.
AREA COVERAGE.
NORTH COAST KZN
START POINT- DURBAN NORTH
END POINT MKHUZE.(2008-2009) INLAND AREAS OF DURBAN (2010-2012)
NEW AREA (JAN 2013)
HILLCREST, WATERFALL, KLOOF, GILLETS, BOTHA’S HILL,NEW GERMANY,
WESTVILLE, PINETOWN, SARNIA, BELLAIR, SEA VIEW, WESTMEAD, NORTHDENE HILLARY ETC
OCTOBER 2013: MOUNT EDGECOMBE AND PHOENIX SEEING AN AMOUNT OF 200 CUSTOMERS.
AREA AS OF JUNE 2016 INCLUDED THE FOLLOWING PMB, DALTON, WARTBURG, GREYTOWN, KRANSKOP, DONNYBROOK, BOSTON, BULWER,UNDERBURG, IXOPO, UMZIMKHULU, RICHMOND ETC
PERIOD: 01-08-2007 to 31-05-2008
NAME OF FIRM: McCARTHY VW UMHLANGA
POSITION: SALES EXECUTIVE
DUTIES:
MANAGE WALK IN CLIENTS
PREPARE INFORMATION AND POSSIBLE OPTIONS FOR
APPOINMENTCLIENTS
NEGOTIATE DEALS WITH CLIENTS
PREPARE CONTRACTS
ENSURE ALL CRITERIA ARE MET BY CLIENTS
FOLLOW UP WITH SUCCESSFUL CLIENTS TO ENSURE SATISFACTION PERIOD: 01-02-2005 to 31-07-2007
NAME OF FIRM: DEPARTMENT OF SPORT & RECREATION
POSITION: CREDITORS CLERK
DUTIES:
CAPTURING OF ORDERS, SUNDRY PAYMENTS, JOURNALS, COMMITTMENTS, ENTITIES, DRAWING EXPENDITURE, PAYMENTS, JOURNALS, REPORTS, DIRECTLY FROM THE BAS SYSTEM.
MANUAL CODING/WRITING OUT OF SUNDRY PAYMENT, ORDERS ETC. AS WELL.
DISTRIBUTION OF EBT STUBS ON A DAILY BASIS.
ATTENDING TO ALL THE ASPECTS OF VOUCHER CONTROL, INTER-ALIA THE ACTUAL FILLING, DRAWING OF QUERIES ETC.
RESOLVE QUERIES FROM CUSTOMERS, REGIONAL OFFICE AND HEAD OFFICE PERSONNEL.
GENERAL ADMINISTRATION
ASSIST WITH PAYSHEET CONTROL, ISSUING OF PAYSLIP.
CHECKING & CAPTURING OF S&T CLAIMS, MOTOR FINANCE CLAIMS & OTHER PERSAL RELATED PAYMENTS.
SYSTEMS USED:
BAS
PERSAL
HOBBIES:
COOKING
LEARNING NEW DISHES BY WATCHING TV SHOWS AND READING COOKBOOKS
ENTERTAINING FRIENDS AND FAMILY
REFERENCES:
REF: MS NELISWA DIKO
SALES MANAGER (MAKRO SRPINGFIELD)
031- 203 2800
REF: MS CELESTE ROUSSOW
SALES MANAGER (PHILIP MORRIS SOUTH AFRICA)
031- 566 1299
REF: MRS SANDRA CHENDRIAH
DEPUTY DIRECTOR FINANCE (DEPARTMENT OF SPORT & RECREATION) 031- 242 1717
REF: MR KEVIN PILLAY
SALES MANAGER (McCARTHY VW UMHLANGA)
031- 5669700
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