Spa Manager Customer Service

Tshultrim Zangmo

Professional Summary

I have been spa manager for 7 years in five star branded hotels and also in day spa. I worked with different nationality staffs. I am currently working in Kuwait as assistant manager.

Therapist specializing in deep tissue, Swedish, sports massage, hot stone therapy, and reflexology. Equipped with personal massage table, oils, linens, and music, dedicated to providing high-levels of service at every encounter. Willing to work as a contractor or full-time therapist within a hotel spa.

Independent representative responsible for generating leads, conducting follow-ups, hosting sales events and parties, and recruiting and training. Outgoing, enthusiastic professional with outstanding communication skills and strong ability to identify, develop, and cultivate strategic relationships. Motivated and eager to utilize skills gained through experience to join a reputable,Visionary, results-driven spa manager with over 8 years of experience driving business and revenue growth through the development and execution of strategic campaigns specifically for wellness retreats and spas. Proficient in digital marketing, advertising, website development.

Employment history

Assistant Spa Manager, Thailah Spa. Egaila, Kuwait

Oct. 2018 – Present

●Respond to customer inquiries or complaints.

●Schedule guest appointments.

●Maintain client databases.

●Handle the home Service department

●Coordinate facility schedules to maximize usage and efficiency.

●Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

●Plan or direct spa services and programs.

●Develop or implement marketing strategies.

●Sell products, services, or memberships.

●Recruit, interview, or hire employees.

●Assess employee performance and suggest ways to improve work.

●Inventory products and order new supplies.

●Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.

●Establish spa budgets and financial goals.

●Train staff in the use or sale of products, programs, or activities.

●Participate in continuing education classes to maintain current knowledge of industry.

●Direct facility maintenance or repair.

●Verify staff credentials, such as educational and certification requirements.

●Schedule staff or supervise scheduling.

●Check spa equipment to ensure proper functioning.

●Develop staff service or retail goals and guide staff in goal achievement.

Spa Manger, Marriott International Company. Paro, Bhutan

Sep. 2015 – Oct. 2018

●Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.

●Maintain metrics, reports, process documentation, customer service logs, or training or safety records.

●Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.

●Supervise the work of logistics specialists, planners, or schedulers.

●Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.

●Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.

●Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.

●Negotiate transportation rates or services.

●Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.

●Monitor product import or export processes to ensure compliance with regulatory or legal requirements.

●Participate in carrier management processes, such as selection, qualification, or performance evaluation.

●Develop risk management programs to ensure continuity of supply in emergency scenarios.

●Plan or implement improvements to internal or external logistics systems or processes.

●Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.

●Create policies or procedures for logistics activities.

●Plan or implement material flow management systems to meet production requirements.

●Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.

●Establish or monitor specific supply chain-based performance measurement systems.

●Implement specific customer requirements, such as internal reporting or customized transportation metrics.

●Ensure carrier compliance with company policies or procedures for product transit or delivery.

●Prepare or file environmental certification applications.

●Develop plans or set goals to reduce carbon emissions associated with storage or transport activities.

●Review global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities.

●Design models for use in evaluating logistics programs or services.

●Recommend purchase of new or improved technology, such as automated systems.

Spa Manager, Naksel Boutique Hotel & Spa. Paro, Thimphu

Sep. 2010 – Sep. 2015

●Respond to customer inquiries or complaints.

●Schedule guest appointments.

●Maintain client databases.

●Coordinate facility schedules to maximize usage and efficiency.

●Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

●Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.

●Plan or direct spa services and programs.

●Develop or implement marketing strategies.

●Sell products, services, or memberships.

●Recruit, interview, or hire employees.

●Assess employee performance and suggest ways to improve work.

●Inventory products and order new supplies.

●Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.

●Establish spa budgets and financial goals.

●Train staff in the use or sale of products, programs, or activities.

●Participate in continuing education classes to maintain current knowledge of industry.

●Direct facility maintenance or repair.

●Schedule staff or supervise scheduling.

●Check spa equipment to ensure proper functioning.

●Develop staff service or retail goals and guide staff in goal achievement.

●Develop staff service or retail goals and guide staff in goal achievement.

Spa Supervisor, Como hotels. Paro, Bhutan

Mar. 2007 – Sep. 2009

●Respond to customer inquiries or complaints.

●Schedule guest appointments.

●Maintain client databases.

●Coordinate facility schedules to maximize usage and efficiency.

●Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.

●Sell products, services, or memberships.

●Inventory products and order new supplies.

●Train staff in the use or sale of products, programs, or activities.

●Direct facility maintenance or repair.

●Schedule staff or supervise scheduling.

●Check spa equipment to ensure proper functioning.

Retail Supervisor, Como hotels. Paro, Bhutan

Jun. 2005 – May. 2007

●Prepare and manage departmental budgets.

●Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.

●Interview, select, and train warehouse and supervisory personnel.

●Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.

●Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.

●Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.

●Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.

●Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.

●Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.

●Respond to customers' or shippers' questions and complaints regarding storage and distribution services.

●Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.

●Examine products or materials to estimate quantities or weight and type of container required for storage or transport.

●Arrange for storage facilities when required.

Education

Zhemgang Higher secondary school, Zhemgang, Bhutan

High School Diploma, General, Dec. 2002

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