Matric Front Desk
Resume:
Carmen Potgieter
Objective:
I am a focused **-year-old with great expectations and a
passion for hospitality. I have the ability to work with people and a desire to learn as
much as possible. Time-consuming and reliability is one of my strongest
attributes as I always want to help and want to finish all my task as
expected of me. I will most certainly be a great value to your
establishment as I can work in various departments and I can adapt very
quick. When given the opportunity, I will always do my duties to the best of my abilities. My attitude is always positive, and my career goals will
be to work myself up the ladder as far as I can and eventually owning my own property.
Personal Details
Address : 3 Milton road, Sea Point, Cape Town Telephone Number : 067*******
Drivers licence : Code 8
Best time of day to contact : Mid-day
E-mail : ****************@*****.*** Skype ID : carmenpotgieter69 Date of Birth : 1995-07-29
Place of Birth : Ladysmith, Kwazulu-Natal, South-Africa Gender : Female Language : Afrikaans, English, Spanish (beginner level) Country of Citizenship : South-Africa
Country of Residence : South-Africa
Date available to start training : 2021, June
Education
Educational Institution Name : Voortrekker High School Location : Pietermaritzburg, Kwazulu Natal Education start date : 2009
- 2013
Subjects : Mathematics Physical Science Accounting Biology English( Home language) Afrikaans(Home)
Life Orientation
Achievements : 1st Hockey Captain
1st indoor hockey Captain
1st Athletics Captain
Provisional colours for athletics( 2004, 2009,2010, KZN Champs)
District colours for hockey( 2009,2011,2012)
High School prefect( 2013)
Boarding house head girl( 2013)
Field of study : Matric certificate
Educational Institution Name : The International Hotel School Location : Cape Town
Education start date : July, 2014
Graduation date OR Expected Grad date : March, 2019 Field of Study : Hospitality Management, Level
6 diploma
Work Experience:
Company Name : Natural Aesthetics
Position : Front Desk Coordinator
Location : Cape Town
Period : 25th June 2020- present
Tasks / Responsibilities
● Answer calls
● Answer emails
● Creating patient folders
● Stock take
● Welcoming patients and assisting patients
● Assisting the Doctor
Company Name : One and Only Cape Town Hotel & Spa
Position : Front Desk Host
Location : Cape Town
Period : 1st February 2020- 25th June 2020
Tasks / Responsibilities
• Answer calls
• Answer emails
• Check in guest and check out guest
• Assist guest with their queries
• Opera system
• Report to supervisor daily
• Serving guests welcome drinks
Company Name : One and Only Cape Town Hotel & Spa
Position : Spa receptionist/ Groups & Event Coordinator Location : Cape Town
Period : 15 August 2018- 31stJanuary 2020
Tasks / Responsibilities
• Answer calls
• Answer emails
• Check in guest and check out guest at the spa •
Do revenue graph
• Assist with guest request
• Do upselling with treatments and sell products • Serving welcome drinks and snacks
Company Name : Long Street Boutique Hotel
Position : Receptionist
Location : Cape Town
Period : 1 May 2018- 30 May 2018(part time)
Reason for leaving : New job offer
Total Number of months : 1 Month
Company Name : Sheik Mansour
Position : All- rounder/ Waitress Location : Abu Dhabi Period : 31 January 2018- 6 April 2018
Reason for leaving : To complete studies back in South-Africa Total Number of months : 3 Months
Tasks / Responsibilities
• Stock take
• Serving drinks
• Preparing drinks
• Prepare fruit platters
• Deep cleaning of pantry
• Serve food
• Housekeeping assistance
• Clearance of food
Company Name : Long Street Boutique Hotel
Position : Receptionist
Location : Cape Town, 230 Long street Period : 8 August 2016- 15 December 2017 Reason for leaving : New job offer Total Number of Months : 16 Months
Tasks/Responsibilities
• Check registration cards
• Check housekeeping reports( In-house, departures, arrivals) • Check payment report
• Count the float
• Check emails if all is answered and reply if needed • Tour bookings
• System, Nightsbridge
• Book tours
• Book airport transfers
• Do orders ( bar orders, housekeeping orders)
• Clean rooms if there is an absentee
• Do the revenue calendar
• Answer the telephone
• Check in guests
• Check out guests
• Filing
Company Name : Park Inn by Radisson
Position : Receptionist
Location : Cape Town, Foreshore
Period : 5 February 2016 - 21 April 2016
Reason for leaving : Internship
Total Number of Months : 10 weeks(INTERNSHIP)
Tasks/Responsibilities
• Switchboard
• Check-in guest
• Check-out guest
• Filing
• Opera
• Assist at the restaurant if needed
Company Name : Hippo Boutique Hotel
Position : Housekeeping
Location : Kloof street, Cape Town
Period : 20 July 2015 - 24 September 2015
Reason for leaving : Internship
Total Number of Months : 10 weeks (INTERNSHIP)
Task/Responsibilities
• Check housekeeping report to prepare your day and prioritize the rooms • Pack your housekeeping tray
• Make sure your housekeeping storeroom is clean and neat
• Receive laundry and count the linen to make sure there is none missing • Count dirty linen and make sure is ready to be loaded when the laundry comes daily to pick up • Clean rooms( departure/arrivals and in-house rooms)
• Check rooms before arrivals arrive
•
Company Name :Cape Town Hollow
Position :Waiter, Bartender
Location :Cape Town, queen Victoria street Period :1 April 2015 – 10 June 2015
Reason for leaving : Internship
Total Number of Months :10 weeks ( INTERNSHIP)
Task/Responsibilities
• Serve guest
• Count bar stock
• Clean the tables after guest have left
• Prepare the table for lunch or dinner
• Prepare the buffet for breakfast
• Prepare drinks
• Clean bar area
• Opera
Company Name :15 On Orange
Position :Kitchen
Location :Queen Victoria street, Cape Town Period :21 July 2014- 24 September 2014
Reason for leaving : Internship
Total Number of Months :10 week( INTERNSHIP)
Task/Responsibilities
• Prepare the buffet
• Prepare prep( cutting vegetables, bake muffins, etc. for the next morning) • Clean the area I worked at
• Assist in banqueting/functions
• Bake bread
• Make chips
• Season the meat for prep
Company Name :Bardellis Italian Restaurant
Position :Waiter
Location :Kloof Street, Cape Town
Period :1 October 2014 – 1 May 2015
Reason for leaving : Moved to second year in college Total Number of Months :7 months( 3 SHIFTS PER WEEK WHILE STUDYING) Task/Responsibilities
• Serve guest
• Prepare the condiments
• Clean the tables
• Serve guest at the bar
• Prepare drinks
• Answer the phone
• Take orders for take away
•
Company Name :John Dory’s
Position :Hostess
Location :Nelspruit, Mpumalanga
Period :1 February 2014- 30 May 2014
Reason for leaving : Started college in June
Total Number of Months :4 Months
Tasks/Responsibilities
• Smile and have a positive attitude
• Greet guests
• Serve the guest to the table
• Assist with taking orders if needed
• Help to clean tables if the staff is spinning
Skills and Qualifications:
Languages & Level : Afrikaans( Afrikaans 1stlanguage, matric) English( English 1stlanguage,
matric)
Computer Skills : Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Opera
Nightsbridge
Special Awards /Certifications : Matric certificate
:Diploma level 6 in Hospitality Management
:British Butler Institute 7-day certificate
Interests and Activities
• Sport Bursary 2009 – 2013
• Head Prefect Of Boarding House
• Hockey 1stteam captain, 2013
• Hockey indoor 1stteam captain, 2013
• Athletics team captain, 2013
• High school prefect, 2013
• KZN Athletics team in 2004, 2009, 2010
References:
Name : Allister Abrahams Position : Manager
Company name : John Dory’s Contact : 079-***-**** E-mail address : ********@********.**.**
Name : Charmaine Bond Position : Manager
Company name : Bardelli’s
Contact : 076-***-**** E-mail address :
*********@*******.***
Name : Paula Joubert Position : Manager
Company name : Bingelela Restaurant Contact : 083
6580 764
Name : Tania Hurn Position : GM
Company name : Long Street Boutique Hotel Contact : 079-***-**** Name : Dorit Caoline Position : Manager
Company name : Sheik Mansour Al Wathba Contact : 050-***-****
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