Sales Consultant
Resume:
HLAYAPHI
ZANELE THIPE
S U M M A R Y
I am a dedicated, confident and enthusiastic person. I apply integrity, good work ethics and hard work to achieve my goals. I am a goal oriented individual, who is always open minded and willing to learn. I am a fast learner with excellent written and verbal communication skills. SALES CONSULTANT
ABSA BANK JAN 2016 TO 2018 APRIL
TELLER AND TREASURY CUSTODIAN
ABSA BANK 2007 UNTIL JAN 2016
WORK E X P E R I E N C E
E D U C A T I O N
C O N T A C T
Mobile: 064-***-**** 083-***-****
Email: : *********@*****.***
A D D R E S S
15488 EXTENSION 76
SESHEGO
0699
MATRIC SENIOR CERTIFICATE
DR MAKUNYANE 2001
Adhering to principles and values
Relating and networking
Persuading and influencing
Planning and organising
Delivering results and meeting
customer expectations
C O M P E T E N C Y
Manage internal stakeholders achievement of sales targets Personal details Educational qualification Tertiary education Work history Responsibilities 3 Identify approved applications as received from Signio (Management Information System (MIS)), initiate contact with client and dealer through active monitoring
Drive the end-to-end process of application approvals and contracts as per take-up percentages agreed in the Performance Development (PD) Plan Facilitate and coordinate the delivery and take-up of all approved deals Enhance the brand by personally ensuring the visibility of the brand on the branch network floor
Provide training on products and systems to Internal Stakeholders Conduct quick check of files on contract with regards to necessary documentation
Identify Branches through the tracking of business volumes and determine and address reasons for low sales volume
Achieve Value Added Products (VAPs) target as agreed per PD, by making the customers aware of the different product and by selling the VAPs Create awareness on VAPs for Retail Sales Consultant during Branch Network visits
BANKING NQF LEVEL 5
MILPARK BUSINESS SCHOOL 2007
NATIONAL CERTIFICATE IN BANKING SERVICE
NATIONAL CERTIFICATE IN BANKING
SERVICE
DAMELIN COLLEGE FEB 2008
SALES SUPPORT/TELLER AND TREASURY CUSTODIAN
ABSA (LEARNER SHIP) FILING, ADMIN AND BALANCING GENERAL LEDGER ACCOUNTS
CASHIER
BOXER SUPERMARKET JAN 2004 UNTIL JAN 2006
S K I L L S &
C O M P E T E N C I E S
Leadership skills
Honest
Confidentiality
Adaptable
Integrity
Advising People
Analysing problems
Ability to work under pressure
Good Communication skills
Telephone Etiquette
Decision making and problem solving
Collaborator
Telephone Etiquette
Co-ordination and analysis skills
Customer service orientation
Report writing & minutes taking
Discretion
Interpersonal
R E F E R E N C E S
MRS BLANTINAH MOTONA
ABSA SPECIALIST MANAGER
MRS GRACE MGWAMBANE
ABSA SUPERVISOR
Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay out after checking identification, account details and other prescribed controls Refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation
Capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
Count cash received or dispensed to ensure that errors are avoided Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day
Ensure that journals are processed to recover charges for manual transactions processed for customers
Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions
Exhaust attempts to resolve customer enquiries before escalating to other departments or the team leader
Explain the Banks procedures, security requirements as well as service offerings available to customers
Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers
Ensure accuracy and efficiency when engaging with the customer Portray a professional image and ensure that personal appearance conforms Maintain a neat and tidy workstation at times
Identify sales leads and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct the clients to Sales Consultants
Use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch sales
Verify that information is accurate and complete in accordance with the Banks procedure Scrutinise and apply warning circulars, memos, stop payments and credit card lists Adhere to prescribed control measures to prevent fraud, losses and shortages K N OWLEDGE
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