HLAYAPHI

ZANELE THIPE

S U M M A R Y

I am a dedicated, confident and enthusiastic person. I apply integrity, good work ethics and hard work to achieve my goals. I am a goal oriented individual, who is always open minded and willing to learn. I am a fast learner with excellent written and verbal communication skills. SALES CONSULTANT

ABSA BANK JAN 2016 TO 2018 APRIL

TELLER AND TREASURY CUSTODIAN

ABSA BANK 2007 UNTIL JAN 2016

WORK E X P E R I E N C E

E D U C A T I O N

C O N T A C T

Mobile: 064-***-**** 083-***-****

Email: : adqaqb@r.postjobfree.com

A D D R E S S

15488 EXTENSION 76

SESHEGO

0699

MATRIC SENIOR CERTIFICATE

DR MAKUNYANE 2001

Adhering to principles and values

Relating and networking

Persuading and influencing

Planning and organising

Delivering results and meeting

customer expectations

C O M P E T E N C Y

Manage internal stakeholders achievement of sales targets Personal details Educational qualification Tertiary education Work history Responsibilities 3 Identify approved applications as received from Signio (Management Information System (MIS)), initiate contact with client and dealer through active monitoring

Drive the end-to-end process of application approvals and contracts as per take-up percentages agreed in the Performance Development (PD) Plan Facilitate and coordinate the delivery and take-up of all approved deals Enhance the brand by personally ensuring the visibility of the brand on the branch network floor

Provide training on products and systems to Internal Stakeholders Conduct quick check of files on contract with regards to necessary documentation

Identify Branches through the tracking of business volumes and determine and address reasons for low sales volume

Achieve Value Added Products (VAPs) target as agreed per PD, by making the customers aware of the different product and by selling the VAPs Create awareness on VAPs for Retail Sales Consultant during Branch Network visits

BANKING NQF LEVEL 5

MILPARK BUSINESS SCHOOL 2007

NATIONAL CERTIFICATE IN BANKING SERVICE

NATIONAL CERTIFICATE IN BANKING

SERVICE

DAMELIN COLLEGE FEB 2008

SALES SUPPORT/TELLER AND TREASURY CUSTODIAN

ABSA (LEARNER SHIP) FILING, ADMIN AND BALANCING GENERAL LEDGER ACCOUNTS

CASHIER

BOXER SUPERMARKET JAN 2004 UNTIL JAN 2006

S K I L L S &

C O M P E T E N C I E S

Leadership skills

Honest

Confidentiality

Adaptable

Integrity

Advising People

Analysing problems

Ability to work under pressure

Good Communication skills

Telephone Etiquette

Decision making and problem solving

Collaborator

Telephone Etiquette

Co-ordination and analysis skills

Customer service orientation

Report writing & minutes taking

Discretion

Interpersonal

R E F E R E N C E S

MRS BLANTINAH MOTONA

ABSA SPECIALIST MANAGER

015-***-**** 082*******

MRS GRACE MGWAMBANE

ABSA SUPERVISOR

015-***-**** 076*******

Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay out after checking identification, account details and other prescribed controls Refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation

Capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing

Count cash received or dispensed to ensure that errors are avoided Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day

Ensure that journals are processed to recover charges for manual transactions processed for customers

Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions

Exhaust attempts to resolve customer enquiries before escalating to other departments or the team leader

Explain the Banks procedures, security requirements as well as service offerings available to customers

Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers

Ensure accuracy and efficiency when engaging with the customer Portray a professional image and ensure that personal appearance conforms Maintain a neat and tidy workstation at times

Identify sales leads and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct the clients to Sales Consultants

Use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch sales

Verify that information is accurate and complete in accordance with the Banks procedure Scrutinise and apply warning circulars, memos, stop payments and credit card lists Adhere to prescribed control measures to prevent fraud, losses and shortages K N OWLEDGE

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