Registration Representative Customer Service

Linda Upshaw

Chicago, Illinois 773-***-**** ***********@*****.***

Objective

Professional and experienced individual with demonstrated expertise in the Administrative, as well as, Healthcare field, looking to obtain a position within a reputable establishment that will utilize and enhance my interpersonal skills.

Profile

Motivated, personable Administrative support professional offering versatile office management skills and proficiency in Microsoft programs. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting all guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Patient Registration

Written Correspondence

Point of Service Collections

Basic Medical Terminology

Data Entry/Alpha Numeric

Customer Service

Scheduling

Marketing & Sales

Accounting/Bookkeeping

Front-Office Operations

Professional Filing

Medical Chart Preparation

EPIC/EPIC P1

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Register patients for surgery for busy office averaging 34 appointments daily.

Prepare complex reports/medical charts managed for any and all adjustments needed to be made within company.

Author professional correspondence to customers and vendors.

Rapidly learn and master varied computer programs; knowledge of EPIC, CERNER, IBAX, MS Word, Excel, Powerpoint, Windows, Type 35 wpm, ability to operate multi-line switchboard.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service:

Excellent written and verbal communication skills.

Developed and maintained good rapport with all clients.

Effectively resolved client’s complaints, concerns, or issues.

Presentations resulted in standing-room-only crowds of 50+.

Finances: accounts payable/receivable, invoicing, billing, and budgeting.

Supervision of a total of three receptionist interns.

Employment History

NORTHWESTERN MEMORIAL HOSPITAL-Chicago, Il 60611

Patient Registration Representative, May 2015-Present

THE SPLC GROUP – Chicago, Il 60653

Asst. Property Manager, May 2009 to Jul. 2015

NORDSTROM– Chicago, Il 60611

Sales Associate, Jul. 2003 to May 2008

ZENITH ADMINISTRATORS– Chicago, Il 60611

Administrative Assistant, Dec. 2001 to Jul. 2003

Education

DEVRY UNIVERSITY – CHICAGO,IL

Technical Management/Criminal Justice-2010

GPA: 3.4

Completed courses in Business, Management, Criminal Justice, Computers and Word processing.

CAPELLA UNIVERSITY-ONLINE STUDIES

Health Care Administration Bachelor Degree Program-Present

GPA:4.0

Completed courses in Administrative Healthcare

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