Center Representative Case Manager

W O R K E X P E R I E N C E

RECEPTIONIST

Minnkota Window 03/2018 – 01/2019

Conferred with customers by telephone or in

person to provide information about products or

services, take or enter orders, cancel accounts, or obtain details of complaints

Checked to ensure that appropriate changes were

made to resolve customers' problems

Kept records of customer interactions or

transactions, recording details of inquiries,

complaints, or comments, as well as actions taken

Resolved customers' service or billing complaints

by performing activities such as exchanging

merchandise, refunding money, or adjusting bills

Completed contract forms, prepare change of

address records, or issue service discontinuance

orders, using computers

DIRECT CARE STAFF

CISS April 2019 - Present

Maintain records of patient care, condition,

progress, or problems to report and discuss

observations with supervisor or case manager

Provide patients with help moving in and out of

beds, baths, wheelchairs, or automobiles and with

dressing and grooming

Bathe patients

Care for patients by changing bed linens, washing

and ironing laundry, cleaning, or assisting with

their personal care

Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert

JAMESETTE MARTIN

4 0 4 - 2 1 3 - 2 7 8 9 · j a m e s e t t a m a r t i n 1 7 @ g m a i l . c o m E D U C A T I O N A N D

C E R T I F I C A T I O N

My Computer Career

Graduation Date: Sept. 2019

Certification Earned: Linux

Essentials

Certification Anticipated:

MTA Security

MTA Mobility and Device

MTA Network

CALL CENTER REPRESENTATIVE

Bank of the West 06/2017 - 03/2018

Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

Scheduled appointments and maintain and update

appointment calendars

Resolved complaints from customers or the public

Filed and maintained records

P R O F E S S I O N A L

S U M M A R Y

Hardworking student

working toward a career into

Information Technology. In

pursuit of multiple

CompTIA, Microsoft and

Cisco certifications by

attending an accredited

training program. IT

knowledge and hands-on

training teamed with an

excellent work history

highlighting customer

service and task-oriented

roles.

Contact this candidate