Customer Service Cbse

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. JESSY RIJO SUNNY

E-mail: ************@*****.***

{Sponsored by: - Employment Visa}

Dubai UAE

(Mob): 009****-*******

(Mob): 009****-*******

CAREER OBJECTIVE

15 years of extensive experience in Travel Industry, Customer Service, Health and Safety sector and Administration.

An enthusiastic, flexible, energetic & dedicated person committed to providing the best and impeccable service to the organization I am based in. I can contribute well through my immense experience of communicating with people from multicultural backgrounds solving difficult situations managing stress efficiently and working under immense pressure I am aware of time constraints and providing an efficient service within these limitations.

To add to this I have excellent computer and technical skills that that enables me to complete tasks like sending emails paperwork related for transfers arrange any follow up appointments. Finally I possess team workers skills that enabled me to be flexible I’m also an organized person aiming to complete the work allocated in a timely manner. STRENGTHS:

• Excellent communication skill

• Able to work in stressful situations.

• Flexible and adaptive added by formulation of innovative ways To complete dusks effectively yes

• Excellent interpersonal and presentation skills along with effective stress management input

• Hard worker, energetic & highly organized.

• Excellent team player, self-motivated, proactive, dealing effectively with multicultural environment.

• Skills set for medical admin- effective communication skills, teamwork, work ethics, stress management, positive attitude, flexibility, time management, confidence, excellent organizational skills.

PROFESSIONAL EXPERIENCE

Burj Al Arab Hotel, Dubai UAE - from Aug 2021 to Dec 2021 - Senior Suite Reservations Sales Agent

Attend daily briefing prior to starting to work and replying to guest's requests in a courteous and prompt way during the day. To follow the standards and BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. telephone etiquette when answering calls as well as replying to emails with quality and details.

To coordinate with the Guest Service, Front Desk, transport, Butlers, concierge, housekeeping prior to guests entering the suites so as to ensure smooth check- in. To report any unusual incident, complaints, unauthorized persons in suites and any sick or irregular behavior of guest to the Team Leader and Duty Manager. To ensure all lost and found items are handed over to the Housekeeping Coordinators office immediately. To ensure proper turn down service is given as per the standard operating procedure at all times. To ensure safety standards are adhered to in all assigned areas.

Emirates Airlines, Dubai UAE - from Dec 2010 to Aug 2020 - Senior Customer Service Consultant

Assisting with flight reservations, ticketing and visas amendments

(amendments, revalidations and reissues of tickets). Attending consultant meetings on prescribed dates. Also dealing with frequent flyer program called skywards to customers and assisting with the same. Moreover handling reservations and amendments to bookings for hotels, tours and transfers depending on the markets (Australian, UK, Europe, US, Africa and Asia) we deal with. Majorly helping in handling various queries, emails and bookings daily. Dealing with various tour operators, clients, hotel and airport representatives and hotel staffs. Replying to emails from various tour operators based on booking and other related issues. Help to develop new ideas and ways to manage work effectively and efficiently.

Dubai Dry docks, UAE - from Oct 2009 till Dec 2010 - HSE Coordinator Conducting daily and weekly presentations based on all Safety and health issues, attending trainings and representing Safety meetings with other departments. Moreover, preparing reports on various Safety non-compliances as well as reviewing and verifying the reports within 3 months of originating it. Coordinating for Manager’s business ticket reservations and ticketing whenever required. Also attended trainings related to Safety, Risk Assessment and Accident Investigation from British Council.

Laing O’Rourke Middle East, Dubai UAE - from Oct 2007 till Mar 2009 - Administrator, Travel and HR Coordinator.

Assisting in recruitment of staff by briefing and inducting them about the company, arranging the accommodation and transport for the new staff, preparing reports of the list of new recruits and submit to the HR Manager, doing the reservation and ticketing (Galileo) for the staffs & operatives of the company as part of admin work, approving the leaves for employees. Also releasing passports when employees go on leave and working on newly implemented software in administration called as Sage in all related activities of staff updates, salary and training details to HR Manager as well as leaves, ticketing.

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.

Perfect travels, Dubai, UAE - from Apr 2007 to Sep 2007 - Reservation & Ticketing agent – Reserving and issuing tickets to all the passengers who call as well as walk in to the travels. Also assisting in providing holiday packages to passengers going for visits and as tourists to various parts of the world

Career Institute, Dubai, UAE - from April 2007 to May, 2008 - Weekend Trainer in Passenger & Airport Handling including Galileo Reservation & Ticketing. Training the students in doing reservation & ticketing in Galileo as well as teaching the theoretical part of the aviation industry.

RAK Airways, RAK, UAE – from October 1st 2006 to March 31st 2007 - Cabin Crew –

Undergone SEP (Safety & Emergency Procedures) – Initial Generic Training from Emirates Aviation College (Air Crew Safety & Emergency Procedures Training department). Completed Abinitio Aviation Security training from Emirates Group Security (Aircrew Training department). Received certificate from St. John Ambulance Australia WA by fulfilling requirements of HLTFA1A Apply Basic First Aid & partial completion of Certificate III in Non-Emergency Patient Transport HLT30202 (Senior First Aid). Successfully completed course of Instruction on Company Cabin Log of RAK Airways. Also underwent the classroom theoretical

& practical training for familiarization of the aircraft (B757 – 256 series), basic service training, & what to do when boarding passengers. PROFESSIONAL QUALIFICATIONS

Wellbeing and Resilience at work course in November 2020

Essential skills for your Career Development course in December 2020.

Communication and Interpersonal skills at work course in January 2021.

Dubai Expert course in June 2020.

RAK Master Certificate in June 2020.

Completed various courses from Lincoln such as customer service, MS office skills, Sales skills, softs skills required for formal business and writing emails. Certificates of all these courses will be shown upon request.

Passed the Diploma in IATA/UFTAA GDS Galileo Reservations and Ticketing (Canada, Montreal) conducted in March 2005 with distinction.

Airline Ticketing and Reservation (GDS – Galileo) course from Career Institute (Approved by Ministry of Education, UAE)

Completed course in computerized GDS Reservation system for – Amadeus.

Undergone Sabre Reservation and Ticketing from Emirates Aviation College, Dubai in Mar 2008.

Undergone Galileo Fares & Ticketing course from Emirates Aviation College, Dubai in October 2008.

Undergone Galileo Core System & 360 Degrees Fares from Emirates Aviation College, Dubai in Aug 2008.

Diploma in Cabin Crew from Cabin Crew Direct.

Undertaken training in advanced excel, stress management, effective communication and office health & safety.

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.

IOSH Managing Safely in April 2010.

Risk Assessment training from Dubai Dry docks in November 2009.

Permit to Work System training from Dubai Dry docks in November 2009.

Accident Investigation and Reporting from British Safety Council in October 2009.

Health and Safety Induction in Maritime Industry completed in Oct 2009. ACADEMIC EDUCATIONAL QUALIFICATIONS

Passed MSc in Tourism & Travel Management with Merit from Nottingham University, UK in June 2011.

Passed BSc in International Business with overall score of GPA 3.34 from the Madonna University, Michigan, USA in March, 2007.

Passed AISSCE from The Indian High School, Dubai (CBSE Board) – 12th Grade High School (March 2003)

COMPUTER QUALIFICATIONS:

(1) I have hands on knowledge of working and training on Office 365 along with advanced MS Outlook, MS Teams, Excel and PowerPoint,

(2) MS Word (typing speed – 45+ wpm), MS Excel, MS PowerPoint, MS Access, Internet and E – mail

PERSONAL DATA

Sex Female

Civil Status Married

Date of Birth 23 / 08 / 1985

Place of Birth Bombay, India

Nationality Indian

UAE Driving License No. 817608

Languages Spoken English, Malayalam, Tamil, Hindi, Urdu, French, Arabic Hobbies Internet browsing for updates in airline industry, Socializing, Family outings, reading, traveling, swimming, badminton, volleyball, bowling REFERENCES

Kindly note references will be provided upon request. DECLARATION

Place: Dubai

Date: Signature

Jessy Rijo Sunny

Contact this candidate