Bankruptcy Specialist Medical Billing

Marilyn Ann Donaldson

***** ********** ****, ************, ** 32225

Email: **************@*****.***

Cell: 904-***-****

PROFESSIONAL PROFILE

Detail focused and an innovative thinker with a strong record of error-free productivity.

Repeatedly recognized as a solution-driven individual with a proven record for successfully

implementing workable solutions. Respected as an influential communicator and a leader with

strong analytical and organizational skills. Ranked #2 out of 14 in our NACA team in the service

level agreement with a 97. 19%, underwriter rejects 0.78% ranked #3. Quality assurance 1.44

ranked #5, overall scorecard 125.47. I lead from my seat, provides friendly competitiveness to

our group developing teamwork spirit. Work with team, volunteer to assist and work with CAS

buddy when out of office or together to ensure pipeline management

SUMMARY OF QUALIFICATIONS

• Over 15 years’ experience in the mortgage industry.

• Self-starter, flexible, proactive, team player, excellent oral and written communication

skills.

• Ability to analyze and prioritize multiple tasks and work well under stressful conditions.

• Strong computer skills; proficient with Windows, Microsoft Excel, Word, and Word

Perfect. Experienced with mortgage banking systems: MSP, DW, LPS Desktop,

Performance Management ESP, BART, Lender Live, InfoSource, I Vault and Agent

Desktop (AD)

• Ability to adapt and learn in a fast-paced environment.

PROFESSIONAL EXPERIENCE

Chase, Jacksonville FL

Customer Assistance Specialist II 2009 – 2016

• Serve as a customer advocate and single point of contact for modification for GSE,

private investors, VA, FHA and private asset.

• Manage the customer experience throughout the default modification process and

afterward to ensure customer satisfaction.

• Stay current with HAMP policy and underwriting guidelines to facilitate faster

modification request.

• Communicate modification decisions and monitor trial plan adherence according to

specific investor guidelines for NACA and Chase borrowers.

• Correspond directly with counselors from NACA, attorneys, and foreclosure attorneys.

• Resolve problems and research customer loan issues to determine resolution needs.

Option One Mortgage, Jacksonville FL

Loss Mitigation Specialist/Bankruptcy Specialist 2005-2009

• Assisted customers daily in pursuing alternatives to foreclosure.

• Exhibited thorough knowledge of relevant Federal/State regulations and the Fair Dept

Collection Protection Act, Mortgage Default and Collection call center procedures

• Excelled at use of the MSP system using the following process functionalities, foreclosure

workstation, bankruptcy workstation, credit reporting, default reporting, and loss mitigation

workstations.

• Worked in a high volume fast paced environment, while meeting or exceeding goals and

delivering within appropriate timelines.

Fairbanks Capital, Jacksonville, FL

Research Specialist/Payoff Specialist 2002-2005

• Researched foreclosure and bankruptcy accounts to ensure accuracy.

• Processed and calculated payoff quotes for refinancing and payoffs of loans daily.

• Researched loan dispute and provided accurate responses to inquiries.

• Processed payments for payoffs, foreclosure reinstatements, loss mitigation, and bankruptcy

daily.

EDUCATION

Diploma, Medical Billing Insurance Coding, FMU, Jacksonville FL

Diploma, Water Treatment Supervisor Course, Fort Lee VA

Diploma, Primary Leadership Development Course, Fort Hood, TX

Diploma, Air Traffic Control, El Paso, TX

Certificate, Data Entry, Charleston, SC

MILITARY EXPERIENCE

Army Sergeant, Retired with Honors

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