Marketing Consultant, Customer Service, Warranty Specialist
Resume:
Classified as Internal
TAWANNA JOSEPH
28027
**************@*****.***
SUMMARY – Professional Warranty Operations Specialist who specializes in getting the job done. Includes efficient adaptation, management skills, and has great interpersonal skills with an exceptional work ethic. EXPERIENCE
Warranty Operations Specialist III 03/2016 - Current Electrolux Major Appliances, Charlotte, NC
• Ensure quality checks on team members before maintaining and handling information to the client
• Implement configuration changes in SAP to support team members
• Analyze Excel documents to support changes in SAP
• Collaborate with the client to improve resources, and tools to maximize production
• Completion of weekly work assessments
• Facilitate improvement meetings with implementations resulting in 30% production gain Marketing Consultant 03/2015 - 03/2016
Isagenix International, Gilbert, AZ
• Communicated with marketing, product development, and advertising departments to improve sales and service
• Documentation of key processes to provide in-depth observations for consultants
• Participated in webinars, seminars, courses, and cross-departmental training
• Assisted clients in understanding throughout the sale process Administrative Support Specialist 8/2011 - 10/2012 Allstate Insurance, Charlotte, NC
• Facilitation and administration of new hire trainee classes
• Assessed call flow provided by the clients to improve productivity
• Collaborated with sales team to develop a more productive service environment Independent Contractor/Medicaid Service Provider 2/2005 - 8/2009 Agency for Persons with Disabilities, Tallahassee, FL
• Worked with local organizations, families, and private providers to support people with developmental disabilities
• Identified the service needs of clients to ensure the best level of care and support
• Responsible for billing and submitting claims for payment Claims Support Specialist 3/2003 – 2/2005
Affiliated Computer Services (ACS) Tallahassee, FL
• Review claim submissions to confirm legitimacy and accuracy
• Determine if claim was paid correctly based on the contract allowable
• Assisted with any other inquiries received by the billing offices of hospitals and/or doctor offices EDUCATION
East Carolina University 8/1999-7/2002
Skills
Document Analysis
Quality Audits
Assessment Reporting
Account Management
Script Preparation
Training
Presentations
Process Improvement
Word Processing
[66wpm]
Customer Service
Medical Terminology &
Billing
HCPCS, ICD10, and CPT
codes
HIPAA Compliant
Applications:
Microsoft Office
SAP (CRM)
SAP (ECC)
REX
FOCUS
Avaya Workplace
Community Service:
Elderly Assistance,
Quarterly Senior Pal
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