Front Desk Customer Service

C A R E E R O B J E C T I V E

E X P E R I E N C E

E D U C ATION

A D D I T I O N A L S K I L L S

B R I A N N A P E G U E R O

*** **** ** *****, **, 13501 518-***-**** ***************@*****.*** Focused professional with 2.5+ years of experience and a proven knowledge of conflict resolution and customer service. Aiming to leverage my skills to successfully fill the Front desk associate role at your company. BEST CLEANERS, SCHENECTADY, NY

Front Desk Associate, Feb 2019 - Jan 2020

• Maintained general reception area, ensuring cleanliness and organization.

• Followed proper opening and closing procedures as instructed in training manual.

• Reviewed initial referral request for therapy services.

• Met, greeted and provided friendly customer service.

• Handled and fulfilled all guest requests and guest issues. HOLIDAY INN, SCHENECTADY, NY

Front Desk Clerk, Apr 2017 - Jan 2019

• Recorded pertinent guest information in guest services log.

• Maintained professional appearance of Front Desk with focus on hospitality and Guest service. Assisted guests with pertinent information concerning hotel's accommodations and features and resolved complaints.

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• Performed shift closing procedures and reviewed all work performed during shift.

• Greeted guests immediately with friendly and sincere welcome.

• Managed guest accounts by posting charges and handling cash and credit card. SCHENECTADY HIGH

SCHENECTADY, NY

High School Diploma (Jun 2016)

• Positive attitude and good communication skills

• Ability to work well under pressure in a fast paced environment

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