Administration Manager Credit Controller
Resume:
GLORIA GRAVES
PORT ORANGE, FL 32127
386-***-**** Cell
***********@*****.***
Professional Summary
Dedicated professional with a background in collecting outstanding debts in England. I provided the current state of accounts and managed cash flow decisions. I was responsible for credit controlling more than 60 high profile accounts over 6 divisions with budget requirements to collect over $14 million annually. I offer an upbeat, professional personality that thrives for results with experience building relationships. Core Qualifications
Experience as a Senior Credit Controller.
Solid ability to analyze and solve problems.
Exceptional reliability with a strong work ethic.
Well disciplined, self-motivated and a fast learner.
Exceptional customer service skills, strong organizational skills & attention to detail.
Ability to respond to requests effectively and efficiently.
Excellent ability to gather data, compile information, create, compose and edit written materials.
Profound knowledge of planning, scheduling and meeting deadlines.
Strong team player ethics and willingness to help all reach goals.
Experience in building strong communication's with clients to ensure we keep their business. EXPERIENCE:
Biffa Waste Services PLC High Wycombe, England
Senior Credit Controller 09/2016 – 02/2017
Due to a new acquisition of over $2.6 million, this role was created to migrate the acquired company accounts to an in-house system taking ownership of a portfolio of accounts (approximately 1500-2500). I was able to achieve this within twelve weeks.
Effectively collected prompt payment of outstanding invoices and maximized cash receipts.
Developed and maintained good relationships with all customers.
Ensured customer queries were processed and resolved in an efficient and timely manner.
Open communications between internal departments including customer service, telemarketing and depots.
Liaison with the account managers on delinquent accounts and stopping any further outstanding debt.
Maintained a detailed breakdown on top accounts to clearly show the status of all outstanding accounts.
Eurovia Infrastructure LTD Hertfordshire, Cheshunt Senior Credit Controller 08/2009-09/2016
Responsible for reducing the current and aged debt collecting cash of up to $14 million annually.
Manage the distribution of invoices and credit notes to clients and contract managers.
Reconcile cash from the bank to all relevant accounts.
Contact clients regarding debt by telephone, letter or going out on site to meet clients in person bringing all clients within the payment terms of 30 days from date of invoice.
Liaise between clients, contract managers and supervisors to resolve issues preventing payments.
Attended a monthly meeting with all contract managers and supervisors providing a DNA log of actions taken.
Uploaded all retentions held and paid by clients to SAP. Dagenham Motors London, Walthamstow
Accounts Assistant 03/2001-8/2009
Solely responsible for all aged debt bringing all payment terms into the required terms of 14 days from date of invoice.
Cleared all unallocated cash from the main bank account and assigned it to the correct managers division. This enabled them to budget their figures accurately.
Cash posting and allocating information daily through the sales and purchase ledger and nominal ledger.
Credit control on three hundred to five hundred accounts handling stop payments if required.
Credit checking through Experian to investigate credit histories, reconciling the main bank account, controlling processing and maintaining all debts.
Training all new staff and existing staff with company procedures on debts and credits.
Attended on site visits to do stock checks ensuring company procedures were adhered to adequately.
Assisted the account managers in reducing all debt bringing all accounts up to date. Mortimers Bar Restaurant London, Chingford
Administration Manager 12/1992-01/2001
Day to day running of the bar/restaurant, ordering goods, promoting bar/restaurant, booking functions, banking, daily cashing up tills, maintaining stock control for audits. weekly payroll, recruitment, managing and training staff.
Sainsbury-PLC London, Hackney
Administration Manager 01/1979-11/1987
Ordering and processing goods for the grocery department.
Controlling computerized order system.
Collecting and counting monies from tills on several pick-ups during the day.
Assisting with the training of graduates that would join the management team.
Training all new staff including assisting with the training of graduates joining the management team. I trained many managers to department level. Awards
Eurovia Infrastructure LTD:
The results obtained within fifteen months had a serious effect in the reduction of aged debt. Collecting monies that had been accrued to be written off. I received recognition at the annual induction's meeting with an award.
Credit controlled for five other divisions, CCTV, Joint Seal, Airports, Road marking and Surfacing. All of these divisions had combined debts exceeding $840,000. I received an award for exceeding cash collection.
Mortimers Bar Restaurant:
Through my hard work and dedication, the company received recognition for being one of the best Bars/Restaurants in the area. I also increased the turnover by 40%. COMPUTER SKILLS
MS Office, Word and Excel.
SAP
The Biffa query management process (QLS)
Kerridge system which is part of the ADP dealer services for the motor industry, which also assists in controlling accounts.
Education
Haggerston School For Girls 1978
London, Hackney, England
7 CSE
4 0-LEVELS
Scheldegger Private Course-Book Keeping to final accounts
Hackney College-Computer programs-Credit module 1-City and Guilds-1 Year
BUAB Level 2 National Certificate for Licensees
7304-Higher Level-Access to teaching adults-City and Guilds - X3 A Level equivalent Interests
Music -both listening and singing
Reading
Keeping fit at gym 4 times per week
Socializing with family and friends
References
Available upon request
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