I am looking for a REMOTE customer service/data entry position

Lorraine Whitaker

Westminster, CO *****

*********@*****.***

+1-720-***-****

I have an extensive background in customer service, dispatching and data entry and I’m accustomed to multitasking. I love helping people by offering excellent communication and solving problems. I always work hard and enjoy learning new skills.

Work Experience

Customer Service/Dispatcher

Shumaker Trucking LLC. - Denver, CO

October 2013 to January 2022

• Provided customer/driver assistance with problem solving and GPS tracking

• Completed care packages for new accounts with Brokers to move freight

• Dispatched 5-8 long haul truck drivers daily across the United States Financial Care Specialist

T-Mobile - Thornton, CO

November 2008 to July 2012

• Collections and setting up payment arrangements

• Submitting payments on personal and business accounts

• Customer support with billing questions/charges

Customer Care Specialist

Dish Network Corp. - Thornton, CO

September 2005 to September 2008

• Retention/Sales: saving accounts, activations and cancellations

• Customer Service: upgrades, promotions, billing/collections and credits

• Tech Support with signal problems, programming remotes/televisions Customer Service/Dispatcher

Blast Express Courier - Denver, CO

August 2004 to August 2005

• Customer/Driver assistance with solving pick-up and delivery issues

• High volume data entry

• New account activations and maintenance

Customer Service/Data Entry

Quicksilver Express Courier - Lakewood, CO

January 1999 to August 2004

• Multiple switchboard operator

• High volume data entry

• All communication functions: fax, invoices, etc.

• Billing/Collections and driver payroll

Education

Some College in Computer Applications

Red Rocks Community College - Golden, CO

September 1996 to June 1998

Skills

• Good Telephone Ettiqutte

• Prioritizing Calls

• Active Listening

• Problem Solving

• Dispatching Drivers

• Delivery Policies

• Type 55-60 words per minute

• Self-Motivated

• Flexible and Adaptable

Contact this candidate