Laquanda Banks

**** ********* **** **,** *****

adqamb@r.postjobfree.com,702-***-****

OBJECTIVE

● Dedicated, service-focused professional seeking career in healthcare as a Medical/DA Assistant, and/or in Customer Service.

● Highly motivated to launch nursing career. Future goals include education leading to NA certification and, ultimately, an RN license.

● Reliable worker with the ability to quickly learn new concepts and skills.

● Backed by a reputation as a team player and passion for helping others.

●Current on all immunizations (including tuberculosis and hepatitis B).

WORK EXPERIENCE

Customer Service Rep ($14.00)

●The Customer Service (CSR)/Technical Support (TSR) role will provide excellent customer service and technical support to customers through a variety of support channels in a 24/7 contact center. We are expected to understand user needs and assist with general inquiries, product support, service information, order processing, account management,

● Billing inquiries and technical (Tier 1 & Tier 2) issues via multiple contact channels (phone/email/chat).

USAA, Las Vegas, NV

Feb. 2017 - Feb. 2019

Auto/Property Insurance Agent ($16.00)

●Helping Military members and their families set up new policies or make changes to a current policy.

●● Currently licensed in 46 states.

● Issued, canceled, adjusted policies, made billing changes, took payments and educated members

on any billing concerns.

● First notice of loss, filed accident claims.

● Faxed, emailed and mailed insurance documents to members, dealerships, banks, and other

financial institutions.

● Billing inquiries and technical (Tier 1 & Tier 2) issues via multiple contact channels (phone/email/chat).

USAA, Las Vegas, NV

Feb. 2017 - Feb. 2019

Auto/Property Insurance Agent ($16.00)

● Helping Military members and their families set up new policies or make changes to a current policy.

● Currently licensed in 46 states.

● Issued, canceled, adjusted policies, made billing changes, took payments and educated members

on any billing concerns.

● First notice of loss, filed accident claims.

● Faxed, emailed and mailed insurance documents to members, dealerships, banks, and other

financial institutions.

● Provide tech-related problem solving customer assistance, troubleshoot technology.

● Work with and support popular technology products in the market today.

● Make billing changes, update customer accounts, and process and ship replacement devices.

● Work with a variety of tech-platforms, manage multiple applications running simultaneously.

Quest Software, Las Vegas, NV

●EDUCATION

●The Academy of Healing Arts, Medical Assistant, Las Vegas, NV- 2010- Graduate

●The Academy of Healing Arts, Dental Assistant, Las Vegas, NV-2014-Graduate

● Arbor View High School, Las Vegas, NV- 2007-2009 -Graduate

SKILLS

● MS Word, MS Excel, MS PowerPoint, MS Outlook

ADDITIONAL INFORMATION

I am a fast learner and love a fast paced environment. I am available for all shifts, hours and weekend assignments. I understand that my lack of work experience in the medical field may be an issue to some offices, but can honestly say I am a dedicated and hard-working individual who will be a great asset to your team.

References available upon request.

Contact this candidate