Retention Manager Customer Service

pamela mcgregor

Human resource Management/Recruiting/administrative professional

CONTACT

***** *********** *****.

Granger, In 46530

574-***-****

***********@*******.***

OBJECTIVE

Highly motivated, outgoing and determined Human Resource Management Professional seeking a responsible position in the HR department, sharing a combined experience 7+ years in staffing, recruitment, retention, benefits enrollment, payroll, performance management and employee engagement.

SKILLS

HRIs systems/BOLD/AVOINTE

typing 85 wpm

Conflict Management

pAYROLL

employee reteNTION

Time management

benefits enrollmeNT

HIRING & RECRUITMENT

PROJECT MANAGEMENT

20 + YEARS CUSTOMER SERVICE

TRAINING/orientation

Quickbooks/jd edward

budgeting

notary public

effective verbal & written communication skills

ONBOARDING COUNSELING & COACHING

STRATEGIC PLANNING

EXPERIENCE

Specialized Staffing Solutions-Branch/Recruiting & Retention Manager

2020-Current

-oversees the sourcing, interviewing and hiring processes of employees

-Manage benefits, compensation, training, recruiting, workforce planning, conflict management & performance management for 165+ employees

-Manage Budget for Branch

-Terminations/Coaching

-Payroll

-Unemployment

-Scorecard/Monthly Reviews & Reporting

-Background checks, E- Verify

-Established & maintained department records & reports

-Manage & administer disciplinary actions such as write-ups & performance reviews

-Manage & coordinate the implementation of staff training, management development activities and performance management systems

-Ensure organization’s compliance with local, state, and federal government regulations

-Process payroll/Accounting

--Ensure job descriptions are up to date and compliant

-Investigate employee issues and conflicts and bring them to resolution.

-Monitor attendance & disciplinary actions

LaCasa, Inc.

2016-2020

-Manage benefits, compensation, training, recruiting, workforce planning, conflict management & performance management

-Oversee daily administrative functions including planning, coordinating, and directing activities.

-Act as liaison between management and employees

-Implemented effective HR policies to ensure all practices are following labor and employment regulations

-Successfully wrote & budgeted new programs creating 26 employment opportunities while increasing revenue for the company.

-Strengthened community engagement strategies to boost program outreach throughout the city through various presentations to clients and project stakeholders.

-Provided & managed resources, services & programming for both residents & community members

EDUCATION

University of Phoenix

2020-2021

Bachelor of Science-Business Management/HR

University of Phoenix

2008-2011

Associates of Science-Business Management

Elkhart Area Career Center

1994-1996

2-yr Certificate- Business Support

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