Fatima Bader

Curriculum Vitae

PROFESSIONALISM:

ADMINISTRATION, DATA ENTRY, BACK-OFFICE OPERATIONS, TELESALES CONTACT NUMBER:

+ (971-*********

WhatsApp +(971-*********

EMAIL:

adqaed@r.postjobfree.com

adqaed@r.postjobfree.com

1

Fatima Bader

Ajman, UAE Employment (Transferable) Visa

Nationality: Sudanese – Mrs.: Single Mother

Valid UAE Driving License & Car

CAREER OBJECTIVE

Qualified candidate with more than 18 years of experience seeking a professional position to utilize my Customer Support, Office Coordination, Reports, Banking Operations, Data management, Sales support Management and Administration. Excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve organization goals .flexible, hardworking with a strong drive to succeed. PROFILE SYNOPSIS

Seasoned Office Administrator, Understanding of office Operations, Customer service Support Coordination and indoor telesales marketing experience with superior track record. Acknowledged for capacity to spearhead existing department, which paved the way for stronger and more qualified company personnel. Provide an unparalleled customer experience by empowering and coordinating sales staff and driving innovation. Background includes all aspects of handling pre and post sales processes related activities. highly qualified in client-based, client-focused relationship management, dedicated to exceeding client expectations, and operations and administrative management. Maintaining strong, fruitful working relationships with customers to gain their trust and respect.

well organized, analytical, and resourceful. Effective collaborator in achieving common goals and objectives through excellent oral communication skills.

CORE COMPETENCIES

Marketing Plan Development

Office Administration

Reports

Operations Management –BackOffice

Invoicing, issue of Sale letters &

delivery notes using Oracle.

Systems Development & Improvement

Meeting & Event Planning

Indoor and telesales marketing

Client Relations / Sales Forecasting

Well versed with Vehicles Sales

Banking Operations Management

ERP, Databases, Customer Service

Full Proficiency in Insurance Industry with strong relations with major companies (Dubai, Oman, RSA,)

Insurance and Claim Management

PROFESSIONAL EXPERIENCE

C

Customer serves and call center

DUBAI HEALTH AUTHORITY (temporary ) From 16/09/2020 up to 16/02/2021 Job Responsibilities:

Attend the patient calls as per the DHA Key Base

Update the CRM

Support the patient by escalate them matter to get it solve

Support the patient effected by COVID-19 for the rules of isolation to be followed

Support the patient effected by COVID-19 by book for them by system the doctor appointment through Salama system as soon as possible in the nearest health center belong to DHA

Support the patient with symptoms or without symptoms by booking for them PCR test through Salama system in the nearest health center belong to DHA

Support the patient by update them with all required DHA services links by send them SMS with the links and methods of down loaded the links and used it to get the required service or certificate from DHA

Support the customer by issue the required MRN number (medical file record number)

Support the customer for update the data of them medical file if required

Support the customer by booking for them the suitable vaccine appointment (Faizer, Sinopharm and AstraZinica) as per the categories

Attend all training

Attend all meeting

attend all quizzes

Update all emails

Others

Sales Coordinator cum Office Administrator

Arabian Automobiles Company, Al Rostomani Group.

Ajman Showroom from 1/2011 till date

Sheikh Zayed Road Branch from 2004 to 2009

Deira Branch from 1998 to 2004

Job Responsibilities:

Liaising and networking with a range of stakeholders including customers, suppliers and partner organizations.

Communicating with target audiences and managing customer relationships.

Conducting market research, for example using customer questionnaires and focus groups.

Contributing to, and developing, marketing plans and strategies.

Arrange and participate in internal and external client debrief.

Issuing Vehicles Sales Letters & Insurance Policies

Submit monthly progress sales reports and ensure data is accurate.

Track and record activity on accounts and help to close deals to meet these targets.

Maintaining and updating customer databases.

Supporting the marketing manager and other colleagues.

Welcoming Walk-In Customers and partially attending Customer Calls. Economic Researcher

Government of Dubai - Statistics Center

From 3/2009 to 3/2010

Job Responsibilities:

Participation in customer field surveys, data collection, entry and analysis.

Producing reports and statistical information when required

Implementing marketing strategies, analyzing trends and results.

Inputting information into designated fields using various databases.

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Office Administrative

Shift Leasing/ Rent a Car- Dubai

From 4/2010 to 12/2010

Job Responsibilities:

Analyzed operating practices and procedures to create new and to revise existing methods

Studied management methods to improve workflow, cash flow, simplify reporting procedures, and implement cost reductions

Managed administration, sales support, appointment scheduling, data processing, and generating reports

Processed memoranda, legal correspondence, mail merges, and handouts using Microsoft Office

Month-end incentive and total payoff calculation for sales reps, manage subordinates, facilitate interdepartmental communication and allocate tasks and resources when required

Protected documents from inappropriate and unauthorized access

ERP Inventory order requests

Raising purchase orders and chasing outstanding accounts

Data manipulation in Excel spreadsheets.

Coordination with RTA and Dubai Police for Car Registration and renewal. PRIOR EXPERIENCE

Junior Office Administrator

Art Hair Model Making, Sharjah- UAE.

EDUCATIONAL AND CREDENTIAL

Bachelors of Business Administration & Accounting. Glosister Chair College, Sharjah, UAE –1998

High School- Science

Al Ghobaiba High School, Sharjah–1989

TRAINING AND TECHNICAL SKILLS

Oracle Finance Software & Database

ERP & HRMS Applications

Various Insurance Portals used by Major Companies

Business Analysis Using Excel

MS Office Package

WORKSHOPS & SEMINARS

Effective Communication Skills

Problem Solving & Decision Making

Customer Complaints Handling

Computer Skills:

MS (Word™, Advanced Excel™, PowerPoint™)

Windows™ (7™, Vista™, XP™)

Crystal reports –

SQL

Languages:

English – Fluent

Arabic:

Mother Tongue

Hobbies: Reading, Travel and Social Gathering

SPECIAL SKILLS

Available Upon Request

REFERENCES

Contact this candidate