customer service rep

Peggy Harmon

405-***-**** ***************@*****.*** Chickasha, OK 73018

SKILLS

Developing presentations

Prioritization and time management

[Software] expertise

Confidentiality understanding

Filing experience

Office staff leadership

Letter writing

Preparing contracts

Requisition processing

Professional networking

Sensitive material handling

Meeting participation

Report creation

iManage proficiency

Invoicing and billing

Proposal writing

Recordkeeping and bookkeeping

Travel administration

Labor relations

Report development

Multi-line phone systems

Scheduling and calendar management

Meeting planning

Business writing

Spreadsheet development

Expense reporting

Event coordination

Transporting files

Schedule management

Document retrieval

Calendar management

Memo preparation

Records management systems

Back office operations

Program file distribution

Employee training and development

Mail management

Cash deposit preparation

Sales plan implementation

Report analysis

File and data retrieval systems

Editing and proofreading

EXPERIENCE

Secretary, Cole Moving & Transportation Services LLC, March 2018-November 2021

Chickasha, OK

Maintained organized filing system of paper and electronic documents.

Coordinated communications, taking calls, responding to emails and interfacing with clients.

Produced and distributed memos, newsletters, email updates and other forms of communication.

Maintained office safety by screening visitors, updating logs and issuing temporary passes.

Managed multiple calendars and contacts within [Software].

Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.

Fostered productivity by coordinating itinerary and scheduling appointments.

Supported [Type] projects with effective scheduling, document coordination and resource coordination.

Assisted with answering phones, filing paperwork, entering data and [Task] to support operations department.

Elderly Caregiver, Around The Clock Homecare LLC, April 2015-May 2020

Chickasha, OK

Made beds, swept floors and sanitized surfaces to support activities of daily living.

Helped clients with personal needs from exercise to bathing and personal grooming.

Improved patient outlook and daily living through compassionate care.

Tracked and reported clients' progress based on observations and conversations.

Followed care plan and directions to administer medications.

Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Monitored vital signs and medication use, documenting variances and concerning responses.

Engaged with patients and families to provide emotional support and daily living instruction.

Transported patients to medical, dental and personal care appointments.

Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.

Recognized emergencies and notified paramedics and family members.

Laundered clothing and bedding to prevent infection.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Reported concerns to nurse supervisor to promote optimal care.

Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.

Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.

Liaised with supervisor to review cases and improve care.

Developed patient care plans with doctors and registered nurses.

Built strong and trusting rapport with clients and loved ones.

Prepared food and helped patients eat to support healthy nutrition.

Monitored health and well-being of clients and reported significant health changes.

Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.

Recorded client status progress and challenges in logbooks and reports.

Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions.

Checked mail, shopped for groceries and handled bill payments.

Assisted patients with bladder and bowel needs by helping to restroom, [Action] and [Action].

Cared for wounds by changing bandages, dressings and binders to promote healing.

Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.

Worked with patients and families to design meal, rehabilitation and other plans for long-term success.

Liaised between doctors and patients about care plans, progress and changing health conditions.

Assisted [Type] patients with [Task], closely monitoring conditions and safety.

Coached patients on [Type] at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.

Led physical therapy activities such as [Type] and [Type] to help patients regain range of motion, build muscle and heal injuries.

Traveled with [Job title] to take notes and dictation at meetings.

Educated families and patients on potential plans for [Type] care, including [Type]and [Type] options.

Eliminated errors by reconciling [Type] statements.

EDUCATION AND TRAINING

High School Diploma

Elk City High School, Elk City OK May 1998

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