Site Engineer Cbse

R. C. VERMA

Contact Nos.: +234-***-**** ***, +91-963*******

Email: *************@*****.*** Skype Id: rcverma77 Location: Sri Ganganagar, Rajasthan

NATIONAL AFTER SALES SERVICE HEAD PRODUCT SUPPORT HEAD CUSTOMER SERVICE LEADER

Automobile, Heavy & light equipment and vehicles

PROFILE SYNOPSIS

A dynamic professional with over 22 years of extensive experience in managing After Sales/Service Operations, Client Servicing, Profit Center Operations, Business Development, Spare Management and Team Management at a Global level.

Presently associated with SMT Group (Belgium) as National After Sales Service Manager.

Deft in creating sophisticated after-sales service model while heading operations and catapulting business to profit centres/ business ventures.

Track record of devising innovative service strategy, implementing and driving new processes that delivers winning solution, drive profitability and enhance performance.

Highly experienced in managing parts wholesale busines, Inventory and warehouse management, fleet service and maintenance, workshop management, body shop management, logistics management, Lean Management, 7 Storage techniques and Waste Management.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Possess international experience of working in Nigeria, W. Africa, Thailand, Saudi, Afghanistan and India.

High-energy, results-oriented leader enthusiastically meeting deadlines and managing team to work in sync with the organizational set parameters & motivating them for achieving business and individual goals

AREA OF EXPERTISE

Service/After Sales Operations

Customer Relationship Management

Fleet Management

Strategic Planning & Execution

Financial Management

Trading Start-up Operations

Spare Parts Management

Warranty Management

Rental, Leasing, Logistics Management

Workshop management

Sales & Business Development

Training & Knowledge Sharing

Warehouse Management

Profit Center Operations

Leadership, Team Management

PROFESSIONAL EXPERIENCE

SMT Group (Belgium) Nov’2017 – present

National After Sales Service Manager(Nigeria)

Products Handled: Volvo(Trucks/ Equipment’s), Mack(Trucks), Terex, Sennebogen, SDLG (Nigeria)

Key Deliverables:

Responsible for the service and maintenance of volvo products Automotive, Equipment, Marine Engines (Nest oil, APM Terminal, Dangote Mining & Refinery, BHN Logistics, Hi-tech Construction, Breweries etc.), Rental activities, Workshops, Trainings etc.

Handling product failures, monthly feedback on warranty, monitored schedule services and product performance.

Managing inventory and warehouse management, Customer Orders, Local and International ordering, Parts Wholesale Business, Price Positioning, Spare sales achievements, Lean Management, 7 Storage Techniques & Waste Management.

Directing Fleet Service/Maintenance, with responsibilities for budgeting, logistics management, workshop management, equipment installation, body shop management, CSI improvement.

Overseeing daily operations ensuring timely allocations of open calls and engineer productivity meeting the SLA without raising an escalation.

Responsible for manpower management, setting targets and mobilizing engineers to achieve set targets.

Hiring Site Engineer and Technician’s for Mobile workshops and Spare Parts stock.

Driving sales, marketing and business development for Parts and Service.

Developing new source of supply, implementing strategic plans and initiatives to achieve branch performance and revenue targets.

Demonstrating and providing training (Basic, Refreshment and Advance) to Engineers and Sales team.

Monitoring team’s performance; conducting monthly review and provide feedback to team on their performance.

CFAO Equipment’s Nigeria (CFAO is owned subsidiary Toyota Tsusho Corporation Japan) Oct’2012 -Nov’2017

National After Sales Service & Spares

Products Handled: Hyster, Toyota, IVACO, Cummins, Bobcat, XCMG, Doosan

Key Deliverables:

Accountable for service operation of products such as Hyster, Toyota, IVACO, Cummins, Bobcat, XCMG, Doosan and provide complete solutions

Built, lead, motivate and develop a highly successful team of Service Engineers that achieves its objectives.

Managed all service and maintenance aspects for the full range of product with the objective of achieving the set targets.

Assisted in the facilitation and implementation of after sales marketing related activities and the retail network and ensure that all activities are coherent in direction.

Planned, developed, and monitored dealer service and parts network.

Administered and manage all aspects of customer and dealer complaints.

R M Asia Group (Global Fleet Sales Co. Ltd.), Laemchibang Thailand Feb’2009 -Oct’2012

Project Manager After sales Service

Products Handled: Ford Army Vehicles, Volvo, GMC, JCB, CUMMINS, Hummer & Hamvve, Cat.

Key Deliverables:

Responsible for managing profit center and cost center in Afghanistan, Saudi Arabia, Cambodia, Senegal & Liberia

Handled Ford, Volvo Construction Equipment’s, Hyundai, JCB Cons. Equipment’s EMV, CUMMINS Power Generation, EMV’s Workshops, Branches, Spare Shops, Locations and body shops, Vehicle yards, Procurement of OEM parts, tires, Consumables, Batteries, W/shields etc.

Projects Handled:

Project#1: Dec’2009 – Nov’2010 in Saudi Arabia (Jeddah, Riyadh and Dammam) as a Profit Ctr. & Cost Center. Workshop Head. Managed (UNITRANS) United International Transportation Co. Multibrand Honda, Toyota, Nissan and ford total Fleet of 2000 vehicles Leasing and rental.

Project#2: Jan’2011-Apr’2012 in (Dakar) Senegal, Mali (W. Africa) as Project After Sales Manage. Managed HYUNDAI Service Operations, CUMMINS Generators, FORD, JCB Construction Equipment. Europa Car transport fleet.

Project#3: Jun’2012 – Sep’2012 in Saudi Arabia & Afghanistan

Dana Motors Ltd. KIA PLAZA Lagos Nigeria (W. Africa) Apr’2006 -Apr’2008

Sr. Service Manager

Key Deliverables:

Responsible for manpower planning, job allocation, monitoring performance, manpower utilization and achieving delivery targets.

Handled a team of five Service Advisor, Warranty in Charge, Spare for Workflow in Workshop.

Monitored overall management of the workshop and transport activities, tools & equipment maintenance, routine inspection and fleet maintenance.

Organized Customer care Camps, Highway Campaigns, product up gradation campaigns, Service Promotion Schemes, Workshop Business Promotion campaign, customer Meets, and Service Center development programs etc.

EARLIER ORGANIZATIONS

Service Manager @ Bharat Benz & Hyundai, Bikaner, Rajasthan, India Mar’2001 – Apr’2006

Asst. Service Manager @ M/s V.D. Motors Pvt. Ltd., Sri Ganganagar, Rajasthan 1998-2001

TRAININGS ATTENDED

Training from HMIL, N. Delhi for ‘SANTRO’ & ‘ACCENT’ Basic Programmed for 6 days.

Service Manager Training Programmed at HMIL (Hyundai Motor India Ltd.) for 3 days.

SONATA Basic Training 6 days at HMIL.

Special Training from ‘Precision Testing Machine, Delhi’ in respect of Alignment, Balancing and A.C. Recharging Machine for 2 days in Udaipur

Training from ‘M&M Ltd.’ for M.M. 550 Pizo Army Vehicle in ‘K.S. MOTORS LTD., Jaipur’ for 3 days.

Training from Delphi Tvs India ltd. For Fuel injection pumps repairs and DTC checking of fuel pumps on DELPHI TVS test bench.

ACADEMIC QUALIFICATIONS

Master of Automotive Business Management (MABM) Distance learning from ICFAI University Tripura.

BE (Automobile Engineering) Ch. Maluram Bhambu Polytechnic College, Sri Ganganagar Rajasthan, 63.54%

Bachelor of Arts M.D.S. University, Ajmer, 51.2%

Sr. Secondary Kendriya Vidyalaya, Sriganganagar (CBSE), 53.4%

Secondary Kendriya Vidyalaya (CBSE), 49.8%

Other Courses:

Computer Hardware & DTP Software ACE SYSTEMS

IT SKILLS

MS Office, MS Word, Excel, Paint shop, Workshop Operations, Volvo Spare Parts operations, Hyundai Service, Ford Service.

PERSONAL DETAILS

Date of Birth: 28th January, 1977

Languages Known: English, Hindi, Punjabi, Bagri, Marwari, French (20%) & Arabic (30%)

Passport Details: Z2328252 valid till 10-12-2022

Driving Licenses: Indian: RJ/13/63412 valid till 23 -09 -2022

Saudi: 228347337 valid till 30-06-2020

Senegal, Africa: RJ/13/63412 valid till 2022

Other: United Nations BADGE (Senegal) (LOA US Army)

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