Post Closing/ Loan processor
Resume:
Angela Craig
Commercial Escrow Assistant
Chicago, IL 60651
************@*****.***
Work Experience
Mortgage Loan Processor
Tek Title Corp - Chicago, IL
August 2021 to Present
1. Provided daily list of files to close
2. Examined each file and made sure documents were enclosed. 3. Upload necessary documents into soft pro
4. Made sure in coming wires were received before funding. 5. Made sure all files were funded within 2 days of closing. Loan Processor
Ravenswood Title - Chicago, IL
July 2020 to June 2021
• Examined residential files to make sure all documents were executed correctly.
• Carefully comb through files to make sure no mistakes on any documents and make sure all documents were in file.
• Contacted notary if there were any signature issues.
• Attached correctly executed documents into soft pro
• Determined if file was ready to disperse and let the closing department know that files were ready to fund.
Commercial service specialist
Stewart Title - Chicago, IL
January 2020 to May 2020
• Working in Post Closing, examining documents for recording.
• Making sure documents were sent to correct county
• Reviewing and approving policies.
• Sending out policies within permitted time frame.
• Entering My Dec orders
Commercial Escrow Assistant
First American Title Insurance Company - Chicago, IL August 2016 to February 2019
• Being a team player.
• Assisting in several departments in the commercial department while maintaining general duties as Commercial National recording desk.
• Reviewed documents such as, deeds, mortgages, judgments and more.
• Once reviewing the document's, I would then send the documents to the correct county's for recording.
• Assisted in Commercial Escrow as an assistant to a Senior escrow officer who closed many multi-site commercial deals.
Call Center Representative
Flowers/Stock Yard Meat - Melrose Park, IL
March 2012 to July 2015
Answering in-bound phone calls for customer's wanting to purchase high end steaks, chops and also wine.
• Entering all orders and verifying address to make sure order are shipped to correct destination.
• Having product knowledge and able to answer questions that customers have about steaks and wine.
• Tracking orders to make sure steak orders are arrived within 2 days of shipping.
• Keeping inventory and other reports on a weekly run.
• During holiday season entering 100 or more orders per day.
• Verified that information in the computer system was up-to-date and accurate.
• Created monthly reports for records, closed terminated records and completed chart audits. Assisted payroll administrator
Intuit - Arlington Heights, IL
May 2011 to March 2012
Assisted Payroll Administrative
• Take inbound calls in call center.
• Assist customers with processing payroll using Quick Books.
• Document each call with detail information and steps that I used to assist customers.
• Made sure each call processed payroll so payroll taxes could be paid on time • Assisted customers with technical issues, pertaining to their Quick Books.
• Answered over 2500 calls every quarter • Verified that information in the computer system was up- to-date and accurate.
Data Entry
Medix Staffing - Chicago, IL
January 2010 to May 2011
To review patient medical records through hospital data base to determine if duplicate files exist.
• Once determined if files are duplicate merge files.
• Successfully complete all jobs by time requested.
• Merge all records with no errors.
• Ensure all data is entered into the system at a timely manner while paying attention to every detail. Front Desk/ Construction Escrow Administrator
Chicago Title & Trust - Chicago, IL
April 1999 to September 2008
• Responsible for construction projects and payout's in a timely fashion.
• Reviewed and examined lien waivers, signed dated and notarized them.
• Assisted VP Underwriter in special projects for 2 years (Trump Towers & Block 37) • Front desk reception for 2 years.
• Scheduled appointments, maintained calendar, made travel arrangements & typed letters.
• Promoted twice, worked in 3 departments during employment • Verified that information in the computer system was up-to-date and accurate.
• Compiled statistical information for special reports.
• Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
Education
Some College in Social Work
Harold Washington Jr. College - Chicago, IL
August 1992 to June 1993
Diploma
Josephinum High School - Chicago, IL
1988 to 1992
Skills
• Administrative Support (5 years)
• Clerical (10+ years)
• customer service (10+ years)
• database (5 years)
• Excel (5 years)
• graphic design (Less than 1 year)
• MICROSOFT OFFICE (5 years)
• Office 2010 (Less than 1 year)
• Office Manager (Less than 1 year)
• PowerPoint (5 years)
• RECEPTIONIST (5 years)
• RETAIL SALES (Less than 1 year)
• time management (5 years)
• Word (10+ years)
• GAAP (1 year)
• QuickBooks (2 years)
• Purchasing (3 years)
• Customer Support
• Customer Care (10+ years)
• Call Center
• CSR
• Accounts Receivable
• Order Entry (10+ years)
• Escrow (4 years)
• General Ledger Accounting
• Loan processing
• Data collection
• Google Suite
• Documentation review
Certifications and Licenses
Driver's License
Softpro
Assessments
Customer Focus & Orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Accounting Skills: Bookkeeping — Proficient
July 2019
Calculating and determining the accuracy of financial data. Full results: Proficient
Call Center Customer Service — Highly Proficient
November 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Conscientiousness — Proficient
November 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• 10 years' experience in customer service, administrative and graphic design
• Computer literate: Word, Excel, Access, database, A+ Certification, Internet, email, familiar with PowerPoint
• Willing to take on additional responsibilities and challenges
• Displays excellent time management with high attention to detail
• Works effectively as a team member
• Administrative Support/Office Manager/Clerical with 10 years' experience in a medical office
• Computer literate: Office 2010, Excel, Access, PowerPoint
• Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
Contact this candidate