Spanish Interpreter Customer Service

Resume

Ms. Arcelia Gonzales

************@*****.***

{505} 831-5131

Summary

Strengths include interpersonal and communication skills at every level of job performance. Demonstrate ability to promote desired behavior, positive attitude, and appropriately balance quantity with quality. Tasks, assignments were complete on schedule or before time.

Education

University of Phoenix

El Paso, TX

How to manage cross-cultural perspectives in our daily life in person or by telephone. What to keep in mind is not how does the person look, but how can I help that person. In the business environment give what you have to help with. Communication is important. and should be unavoidable. In most situation practice the basics of Critical Thinking. Point average 3.99.

Certification Management Academy UNM

UNM Albuquerque, NM

Yearly performance review, reminder that the is not just yearly, but every six months. Guidelines for employment growth and development. Be productive manager/supervisor with tools to the workforce at UNM. Accomplish the competing values perspective which will help me review and evaluate the employee. Listen to the employee in support the need-role-competencies maintain the flow of the system.

Certified Medical Administrative Assistant

Apollo College Albuquerque, NM

CPR Medical Office Mgmt. 1 Medisoft telephone monitoring and appointment schedule, patient communication/charting, Medical Terminology, Health Insurance and Coding, Medical Law and Bioethics. Point grade average 3.99 with perfect attendance certificates.

Certified/Accountant

National American University Albuquerque, NM

Inventory control, Data processing methods adjusting the Accounts when errors occur, Accounts Receivables and Payables, Budgetary Planning.

Work Experience

Walmart Albuquerque

Arizona, Maricopa

MOD Team El Paso, TX

Modify existing modular on sales floor. Print modular plan floor, and new labels. Follow floor plan remove product and shelves as needed. Clean all shelves that will be used, place new labels. Scan all product with TeleZone. The scanning will indicate if the product is deleted or will remain with update modification. Finalize the mod after it is completed.

Inventory Merchandise Specialist

Picklist according to the inventory in warehouse to be issue to the floor for stocking shelves. Bin inventories return to warehouse from floor as overstock. Maintain accurate issuing and receiving of merchandise in main database.

Overnight Stocker

Stock shelves with new product by label, PC code number, name brand, zone area, send over stock to warehouse with date and amount. Make store presentable to customers and easy to get around from aisle to aisle. Prepare for inventory yearly, every quart readjusts plus or minus amounts according to incoming inventory.

Cash office Associate

Create new requisitions at the end of each quarter organize files according to vendors. Create new batch at the end of each shift. Bank deposits with bank slips with amount, date, store name, and number. Accept bank transactions from credit cards, or WIC. Reset 35 money bags for business of next day to be use at each register.

Caregiver Sun City, AZ

Self-employ

Home care-laundry, meal preparation, sweep, mop, dust, window cleaning, move furniture.

Personal care-bath or shower, brush teeth, comb hair, nail care, and color, change of clean cloths daily, appointment with hairdresser. Give a special touch to client for appointments.

Outing-small out of town trips, groceries, eating out once a month, take walks outside, see a movie at home or theater, shopping at the commissary.

Medical care call-in new or refill of Rx pick-up Rx when ready, fill pill box. Keep or make appointments with professional medical staff, daily take vitals and report to clinic. Assure meds were taken on the hour.

Cancer Research and Treatment Center Albuquerque, NM

Medical Administrator Assistant/Interpreter

Maintain medical equipment supplied for clinic, and daily supplies used on day of appointment, place new orders and pick-up supplies. End of year archive old files with requisition numbers. Prepare new files with new requisition numbers. Keep internal log {balance} with every expense during the month, report expenses submit to Accounts Payables and Receivables at the end of each month, Create new files each quarter. Request x-ray logs for next day patient appointment, return x-ray and log at end of each day to Radiology. Professional Customer Service, answer multi line phone. Productivity: The objective should be to provide all of the resources your employees need to remain as productive as possible. Employee training equipment maintenance, certification, and new equipment registration.

Interpreter/Translator

Spanish to English or English to Spanish interpreter or translator medical notes and medical terminology. Interpret from doctor, nurse, or scheduler to patient or family members. Navigate patient thru the Cancer Center with appointments assist in new or next appointment with-in CRTC or hospital. Assist patient with forms from the CRTC. Notarize forms, letters, or proof of signature for patients, or medical staff.

Medical Records Clerk

Complete correspondence to be mail or call back within 24 hr turn around. Upon request from patients, insurance companies, nurses, Social Security Disability Determination Services, and doctors. File loose material into patient's medical records. File medical records in a numerically sequence or pull medical record from numerically sequence. Mail {i.e., progress notes, office notes, x-rays upon request} to patient primary doctor, insurance company. Prepare charts for next day clinic. Professional Customer Service provided to exterior or interior callers by phone or in person. Archive folder from expired patients or no longer seen at the UNMCRTC every end of the year; for new patients create new folders, call primary doctors for medical records, films, lab results, before appointment.

Honeywell Aerospace Avionics

Admin Acct Payable Asst. Lead Albuquerque, NM

Trained new and current employees with the latest software, data entry, error resolution, ensure purchasing documents. Account distribution forms, vendor payments were prepared, processed in accordance with established processes, procedures, identify problems, recognized symptoms, causes and alternative solutions. Maintain files updated, databases, and other documents calculations in the processing of data for recurring internal reports. Provide customer service by phone or in person. Schedule and coordinate meetings. File sorted completed batches of invoices. Filed alphabetic or regional, created new folders for new vendors. Retrieved folders to update new or current information

Example: address, phone number, or person of contact. Faxed invoice to buyers, warehouses for incoming material or exporting.

Material Dispatcher

Albuquerque, NM

Dispatch materials weekly for units to be build monitor in test. Inventory all new and used parts. Track incoming material to fill back orders. Monthly report status to customers for shipment. Track units from start of build-to-end ready for shipment to customers of Military Forces.

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