Exceptipnal Customer Service Skills,Positive Attitude,Large Cash handl
Resume:
Inessa Hart
Albuquerque, NM ***** ¢ 505-***-**** ¢ **********@*****.***
Proresstona. SUMMARY
To seek and maintain a full-time position that offers professional challenges utilizing
interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a
positive attitude. Willingness to take on added responsibilities to meet team goals.
SKILLS
+ Computer skills * Customer service
« Data management « Verbal and written communication
+ Organization and Time management + Flexible & Adaptable
+ Conflict resolution + Good listening skills
Work History
TSSO Telephone Interviewer, 08/2021 to Current
NORC At The University Of Chicago ~ Albuquerque, NM
+ Followed call center protocols when notifying participants of call purpose and use of
information.
« Gathered data and insights from participants during telephone interviews.
+ Documented records of call information.
+ Assisted with project planning and execution of research.
+ Conducted interviews with participants to assess eligibility.
« Explained questions in better detail for interviewees to allow truthful answers.
+ Delivered information from script regarding surveys for on-demand phone project
assignment.
* Coded data from participant interviews.
+ Obtained updated contact information from all subjects and verified data for accuracy.
« Maintained excellent attendance record, consistently arriving to work on time.
+ Demonstrated respect, friendliness and willingness to help wherever needed.
« Delivered exceptional level of service to each customer by listening to concerns and.
answering questions.
Retail Sales Associate, 06/2019 to 01/2020
Factory Edge Clothing - Albuquerque, NM. Q
+ Helped customers complete purchases, locate items and join reward programs.
+ Checked pricing, scanned items, applied discounts and printed receipts to ring up
customers.
+ Worked closely with shift manager to solve problems and handle customer concerns.
+ Used POS system to process sales, returns, online orders and gift card activations.
* Greeted customers and helped with product questions, selections and purchases.
+ Used consultative sales approach to understand customer needs and recommend
relevant offerings.
+ Informed customers of current store promotions to encourage additional sales
purchases.
« Balanced and organized cash register by handling cash, counting change and storing
coupons.
« Folded and arranged merchandise in attractive displays to drive sales.
+ Stocked merchandise, clearly labeling items, and arranging according to size or color.
+ Volunteered for extra shifts during holidays and other busy periods to alleviate staffing
shortages.
+ Trained new associates on cash register operations, conducting customer transactions
and balancing drawer.
+ Opened and closed store independently and prepared nightly bank drop for manager.
ClickList Associate, 01/2018 to 07/2019
Kroger - Albuquerque, NM
« Followed sheets to pull out correct items and correct quantities of merchandise.
+ Pulled items from shelves based on number, size, color, quantity and quality
requirements.
+ Followed orders precisely for correct items, sizes and quantities.
« Assisted customers with large and heavy loads by transporting packages to customers’
vehicles.
«+ Carried out day-day-day duties accurately and efficiently.
+ Worked flexible hours; night, weekend, and holiday shifts.
* Quickly learned new skills and applied them to daily tasks, improving efficiency and
productivity.
« Maintained energy and enthusiasm in fast-paced environment.
+ Used critical thinking to break down problems, evaluate solutions and make decisions.
To-Go Specialist, 01/2014 to 07/2018
Olive Garden Restaurant ~ Albuquerque, New Mexico
+ Provided personalized customer service by greeting each customer, assisting with
purchases, suggestively selling and making sure all products are available.
+ Provided suggestions for and actively participated in improving sales, margins and
execution of all programs.
+ Promoted company products and services.
+ Assisted to enforce quality, safety and sanitation guidelines.
+ Expedited efficient service and excellent food quality and delivery
Server, 01/2011 to 01/2014
Zorbas Family Restaurant ~ Albuquerque, NM
+ Worked with POS system to place orders, manage bills and handle complimentary
items.
+ Arranged and prepared tables for customers to offer memorable experiences to guests
and foster repeat business.
+ Kept register accurate through correct billing, payment processing and cash
management practices.
+ Replenished food items, paper products and canned goods to keep pantry well-stocked
during busy periods.
+ Maintained customer satisfaction with timely table check-ins to assess food and
beverage needs.
+ Built long lasting relationships with residents.
+ Took orders and delivered food items to residents in main dining room.
Skating Carhop, 12/2006 to 07/2013
Sonic Drive-in - Albuquerque, NM
+ Answered guest questions and promoted special products.
+ Performed all activities visible by customers while roller-skating, comprising serving,
food preparation, tray removal and assembly of beverage orders.
+ Provided accurate change and order receipts promptly when processing and completing
customers’ cash transactions.
+ Communicated with management and associates to set and exceed sales and customer
satisfaction goals.
+ Organized freezers, refrigerators and storage rooms by receiving, recording and moving
food and beverage supplies and products.
Ebucation
High School Diploma: 05/2011
Manzano High School - Albuquerque, NM
Contact this candidate