Holdings Ltd Clerk

THOMAS L. SHIPMAN

**** *. ***** ***., *******, IL 60631

773-***-**** - ********@***.***

PROFESSIONAL SUMMARY

Customer service expert with over 25 years of experience in the financial field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Experienced with multi tasking and high volume calls. Ability to prioritize and remain focused on the essence of an issue. Very detail oriented.

SKILLS

Time Management

Multi Task

Problem Solving

Self Management

Professionalism

Strong work ethic

WORK HISTORY

10/2012 to 08/2019 E-Trading System Analyst

Rosenthal Collins Group / Division Of Marex Spectron Chicago, IL Responsible for trading platform functionality including RCG Onyx, Trading Technologies and PATS. Responsibilities also includes nightly task validations of SFTP deliveries and various jobs that run correctly. Worked independently to resolve issues.

02/2001 to 02/2012 Front Line Trader Support / Phone Clerk / Order Entry MF Global Holdings Ltd. Chicago, IL

Responsibilities included setting up customers on trading platforms which included Trading Technologies, PATS, CQG along with many others. Liaison between customers and various Exchanges. Troubleshoot customer's PC's for installation and connection issues with trading platforms. Trained and gave demo support for customers through a PC connect application. Initially started as a retail phone clerk then promoted to CTA desk / phone clerk.

05/1992 to 10/2000 CTA Desk NY Order Desk

RJ O'Brien And Associates Chicago, IL

Phone Clerk/Runner at the CME in the meat pit. Moved to the back office for our NY order desk. Promoted to launch and work at our CTA desk, executing and allocating trades, along with back office duties.

EDUCATION

Associate of Applied Science: Business Economics

Wright City College - Chicago, IL

High School Diploma

Lane Tech College Prep - Chicago, IL

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