Executive Assistant Customer Service

Roel Guerra

La Posada Drive Apt ***, Austin Texas, 78752

Telephone: 512-***-**** / Email: ******.****@*****.***

EXPERIENCE

Food and Beverage Director

Crowne Plaza Austin Hotel, Austin TX, 2017 – Present.

•Oversees the daily operation of restaurant and bar to drive revenues and achieve optimum profit and ensure highest quality of service possible to guests at all time.

•Ensures that all food and beverage partnerships are executed and developed and ensure the property is receiving and utilizing all partnerships to maximum potential.

•Develop, recommend, and manage the departments budget, business marketing plans and forecasts to meet or exceed management expectations.

•Buys and supervises purchase of food daily, taking advantage of fresh foods in season; monitors receipts of supplies and proper storage; estimates food, overhead and labor cost and establishes menu pricing accordingly.

•Account for P&L in the food and beverage department.

•Ensure hotel is in compliant with established polices and procedures, along with local, state, and federal laws.

•Design exceptional menus, purchase goods and continuously make necessary improvements.

•Manage scheduling for up to twenty associates: including waiters, bussers, hosts/hostess, bar staff, bar supervisor, executive chef, and kitchen staff.

•Evaluates staff performance on a ninety day and annual basis.

•Identify training opportunities and partner with resources to design, implement and facilitate necessary trainings related to food and beverage management.

•Develop preventative measures to maximize workplace safety and loss prevention and meets requirement set by public health standard.

•Preserve excellent levels of internal and external customer service.

Food and Beverage Manager

Hilton Austin Airport, Austin TX, 2015-2017.

•Managed restaurant, bar, Starbucks, operations and staffing according to the forecasted and actual needs of the hotel.

•Maintained standards of food and beverage and provided quality guest service.

•Ensured hotel was in compliant with established labor, wage, hour and related regulations and policies.

•Scheduled all subordinate associates to adhere to labor standards guidelines and maintained adequate staffing levels.

•Achieved budgeted revenues and expenses and maximized profits generated from food and beverage.

•Developed short and long term financial and operational plans for the restaurant that related to the overall objectives of hotel.

•Participated in the annual hotel budget.

•Increased level of guest satisfaction by delivering an exceptional product through employee development

•Maintained and corrected procedures for credit control, financial transactions, security of financial assets and inventory control.

•Responded to guests request, complains or questions in a courteous and timely manner.

Floor Supervisor

Doubletree Hotel, Austin TX, 2012-2015.

Trained, develop, and managed restaurant staff.

Prepared staff schedules and balanced the cost of labor against projected sales.

Ensured employees provided prompt, customer-pleasing service.

Maintained proper inventories, ensured compliance with cash procedures, and completed related accounting and administrative reports.

Ensured employees followed policies and did not overuse inventoried product, ensured accurate inventory counts.

Assisted in serving, setting a positive example for the wait staff, and provided excellent customer service.

Floor Manager/ Server

El Patio Midtown Houston TX, 2009-2011.

Directed efficient guest flow through participative shift management, scheduling a full working staff up to thirty crew members including servers, bus persons, hosts/hostesses, and bartenders.

Handled weekly inventory and vendor relations to ensure timely and cost-effective purchasing of food, beverages, liquor, beer, and small wares.

Opened and closed restaurant operations ensured proper accounting practices.

Expeditiously handled customer issues.

Assisted in serving, setting a positive example for the wait staff, and provided excellent customer service.

Executive Assistant

Benchmark Research Austin TX, 2008-2009.

Managed and oversaw promotional events and health affairs.

Created and implemented company-wide customer service training.

Handled a high volume of calls related to business development and marketing.

Floor Manager / Server

El Centro / El Tiempo Houston TX, 2006-2008

Trained, developed, and managed restaurant staff.

Prepared staff schedules and balanced the cost of labor against projected sales.

Ensured employees provided prompt, customer-pleasing service.

Maintained proper inventories, ensured compliance with cash procedures and complete related accounting and administrative reports.

Ensured employees followed policies and did not overuse inventoried product, ensured accurate inventory counts.

Assisted in serving, setting a positive example for the wait staff, and provided excellent customer service.

Floor Manager/ Server

Manuel’s Downtown Austin TX, 1990-2006

Ensured wait staff were adequately trained in all aspects of customer service.

Scheduled employees to meet productivity needs based on schedules and projected sales.

Operated the restaurant efficiently; ensuring no inventory items were wasted in production or service and maintained accurate counts of inventories and cash.

Assisted in serving, setting a positive example for the wait staff, and provided excellent customer service.

Computer Skills

MS Word, MS Excel, PowerPoint, Outlook, Opera, Delphi, Micros.

PROFESSIONAL

REFERENCES

Ahmad Madoni

Manuel’s Mexican Restaurant, Owner

Tel: 512-***-****

Mark Lacy

Benchmark Research, President and CEO

Tel: 512-***-****

Susan Lenihan

The Lenihan Group, Owner

Tel: 512-***-****

Contact this candidate