Front Desk Agent
Resume:
Yahshua WS
Ansonia, CT
*********@*****.***
To obtain a challenging position within an organization where I can utilize my skills and knowledge, while benefiting the company, promoting self-growth and further my understanding of the profession.
Work Experience
FRONT DESK/ENGINEER/HOUSEMAN
Aimbridge Hospitality - Shelton, CT
August 2019 to Present
(Front Desk Agent as of 10/11/2)
Provide outstanding services to our guests; ensuring needs are met during their stay, short or extended.
• Hyatt House Shelton - Employee of the Month October 2019 HOUSEMAN/ENGINEER Duties - responsible for cleaning and maintaining public spaces (all public restrooms), pool area, fitness center, lobby, hallways, stairwells, parking lot, elevators, glass, business center, etc.
-Driving shuttle vans booked by hotel guests as a service provided by the Hyatt. Assisting with guest needs such as luggage, laundry, linen, toiletries, etc.
-Responsible for completing Pre-Maintenance and inspection performance in rooms assigned by the Chief Engineer.
-These maintenance and inspection tasks include : general plumbing, changing light bulbs, tightening toilet lids, shower rods, deep cleaning (mold, grease, heavy dust, mildew)
• Inspect, change, clean filters of HVAC/PTAC systems
• Deep Cleaning for rooms and hallways
• Clean and maintain room key door readers
• Test Google Chromecast
• General painting (including wood)
• Completing 3 PMS (Pre Maintenance Sheet) per day (Goal : 8/wk)
• Utilize Critical Thinking/Problem Solving Skills
• Complete maintenance request call from guests. (From the Front Desk via radio ) laid off due to COVID-19 as of 3/23/2020. (Lack of Work Due to Covid 19) Returned to work 6/18/21 Barista/Host
The Hamilton Park Restaurant - New Haven, CT
January 2019 to June 2019
(Seasonal) Located Inside of The Blake Hotel
Answer phones & Make lunch/dinner reservations using the Tock system. Cleanliness/attention to detail
Provide unique guest experience service & offer great interpersonal skills Seat guests in dining room or bar; utilizing the lobby area as the cocktail area Host private events
Barista Red Emma's Coffee Shop & Bookstore - Baltimore, MD February 2017 to September 2018
Worker-Owned Establishment: Barista/Front of House responsibilities including but not limited to;
● Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or tea.
● Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
● Committed to the project of building an inclusive, welcoming space on North Avenue, and committed to strengthening a multiracial, anti-patriarchal,
and queer/trans friendly democratic workplace Advocate, contribute and serve food to people in need resources from the community
● Utilize email and other online platforms to communicate events and public information
Petroleum Supply Specialist (Military Service)
United States Army Reserves - Middletown, CT
September 2011 to June 2015
Responsible for managing the reception and storage of bulk petroleum
● Operate equipment used with petroleum and water distribution system and pipeline system ● Planned and briefed personnel on missions
● Communicated urgent orders and directions effectively to team of 50-105 personnel
● Track administrative paperwork and personnel folders
● Expert in tactical and technical guidance
● Commendations: Army Achievement Medal for outstanding achievement during LEX 2014 under 2nd Platoon, 439th QM CO.
Army Achievement Medal
August 2012
Outstanding Performance during QLX training
Education
Certification
Quartermaster School of Logistics - Fort Lee, VA
April 2012 to June 2012
High School Diploma
John F Kennedy High School - Waterbury, CT
August 2005 to August 2009
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