Branch Manager Operations
Resume:
H
Rauna
Ndeshihafela
Haipinge
raunandeshy@gm
ail.com
Windhoek
SUMMARY
I am detail orientated, efficient and initiative with extensive experience in Banking (Retail and Reconciliation). I possess strong analytic and problem solving skills with the ability to make well thought out decisions. Excellent written and verbal communication skills, highly trust worthy discreet and ethical. Smoothly produces and distributes accurate figures, reconciles suspense accounts.
Expert in banking, Flex and PSD7.
Diligent Accounts Payment Clerk with proven accounting operations knowledge and collections expertise. Manage large daily volume of suspense accounts transactions and achieve superior Account clear off. Demonstrate high-level numeric and interpersonal skills with impressive results. Payment Clerk with success supporting financial operations for businesses. Team player with stellar analytical, administrative and organization skills. Expert at managing Suspense’s Account functions with well-coordinated and self-directed approach.
SKILLS
GL entries
Suspense Account and payment
processing
Outbound and Inbound
Payments.
Customer relations
Collections understanding
Payment questions
Financial statement preparation
Suspense Account reconciliation.
Balancing Suspense accounts
EXPERIENCE
Payments Clerks: Reconciliations
Windhoek
Nedbank Namibia/ Mar 2021 to Current
Generate daily statements of accounts and reconcile them.
Investigate all outstanding Payment's on the Suspense Account.
Clear account balances by passing journals to clients account when payments rejects to account.
Ensure efficient day to day management of Suspense accounts.
Check for missing responses for other banks and Nedbank.
Dealing with queries regarding inward and outward EF.
Manage of payment and settlement with Namclear Settlement windows and extract MOF files from Namclear to reconcile them against statements daily.
Manage financial losses by ensuring reconciliation correctness, accuracy of flow of information/transactions.
Ensure compliance to business processes, audit requirements and risk management principles
Senior Teller
Windhoek
Nedbank Namibia/ Oct 2019 to Feb 2021
Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
Keep teller window areas clean, organize and fully stocked.
Balance bank's vault of daily cash for withdrawals and deposits.
Perform currency transaction reports for foreign currency.
Adhere to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Increase knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Verify amounts and integrity of every check or funds transfer.
Help customers open and close accounts, apply for loans and make sound financial decisions.
Maintain optimal financial controls by securing funds and making accurate transactions.
Met or exceed sales goals by promoting bank products and services in customer interactions.
Welcome customers and offer pleasant service during entire transaction.
Handled daily team scheduling and properly staff shifts.
Take additional shifts during busy periods to minimize staffing shortages.
Earn high volume of referrals as part of bank's sales incentive system.
Balance ATM on a daily basis.
Book in and out treasury to start and end the day.
Ensure that tellers are within their limits.
Bank Teller
Windhoek
Nedbank Namibia/ Dec 2017 to Sep 2019
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Explained bank services, financial products and applicable fees to customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Identified and reported suspicious behavior to security personnel as appropriate.
Reconciled cash and checks against computer records at end of shift.
Welcomed customers and offered pleasant service during entire transaction.
Took on additional shifts during busy periods to minimize staffing shortages.
Maintained confidentiality of bank records and client information. EDUCATION AND TRAINING
High School Certificate
Gabriel Taapopi Secondary School Nov 2011
Ongwediva
Diploma in Accounting And Finance
Namibian University of Science And Technology Oct 2015 Windhoek, Namibia
Bachelor in Technology : Accounting And Finance
Namibian University of Science And Technology Jan 2016 Windhoek, Namibia
REFERENCES
Mary Bock
Operations Manager: Reconciliation and Disputes
Cell: +264*********
Tell: +264*********
Liezel Bosch
Branch Manager
Cell: +264*********
Tell: +264*********
Carroll Elliot
Branch Controller
Cell: +264*********
Tell: +264*********
Contact this candidate