Havodeen Miller

**** ** *** *****, ***** Lauderdale FL. 33068 ~ Telephone # 908-***-****

Email Address: adqaa2@r.postjobfree.com

Career Summary

I am an experience customer service, professional with hospitality training. High energy, outgoing and dedication to relation. I am a highly motivated and team player with great interpersonal skills. I hereby apply for a position with your organization .

Core Competencies

Customer Service Server Food Preparation

Hospitality Background Time Management Sales/ Product/ Market

Education

Associate Degree – Tourism and Hospitality Management Incomplete

University College of the Caribbean, Kingston, Jamaica

Selected Courses: Event Management, Tourism Management, Sustainable Tourism, Hospitality Accounting, Tourism Marketing, Business Administration and Accommodation Management

Vere Technical High School August 2008

High School Diploma, Clarendon, Jamaica

Work Experience

Joy’s Roti Delight, Lauderhill, Fort Lauderdale (2017-2021)

Waitress /Server

Kept tablets clean and free of trash and cleaned between guests

Explained menu items to guest and offer information about specials

Worked collaboratively with teams to ensure all customer needs are met and restaurant standards are maintained

Assisted management team with customer issues

Sheraton Suites Cypress Creek, Fort Lauderdale (2018-2020)

Waitress /Server and Banqueting service

Kept tablets clean and free of trash and cleaned between guests

Explained menu items to guest and offer information about specials

Worked collaboratively with teams to ensure all customer needs are met and restaurant standards are maintained

Assisted management team with customer issues

Events setup

The Career Development Place, LLC, Coconut Creek Florida (January – December 2014)

Office Assistant (Seasonal)

Call clients to schedule appointments or follow up visits

Filed both and electronically documents and receipts

Provided outstanding customer service by providing a friendly environment, which included greeting and acknowledging every customer and maintaining solid product knowledge

Collected service fees from clients in form of cash and checks

Hard Rock Café, Tennessee, Gatlinburg (May – September 2013)

Waitress /Server

Kept tablets clean and free of trash and cleaned between guests

Explained menu items to guest and offer information about specials

Worked collaboratively with teams to ensure all customer needs are met and restaurant standards are maintained

Assisted management team with customer issues

Provided outstanding customer services to increase efficiency

Work Experience (cont’d)

Xanterra Parks & Resorts, Grand Canyon, Arizona (May – September 2011)

Housekeeping Aide

Cleared guest rooms to hotel standard and removed empty containers

Delivered special request items to guest rooms

Restocked all supplies and provided additional clean linens when necessary based on standard

Greet every guests with a smile and a friendly hello

Special Skills Abilities

Computer - Proficient in MS office suite 2010 Word, Excel and Basic Power Point

Interpersonal skills - Customer oriented with the capability to communicate professionally with all

Communication - Good written, verbal presentation skills and exceptional listener

Team Player: Committed in sharing knowledge and encouraging development of others to achieve specific team goals

Special Skills Abilities

Available upon request.

Contact this candidate