Customer Service Systems Technician
Resume:
Oceanside, CA *****
Phone: 760-***-****
E-mail: ********.********@*****.***
Kenneth N. Jeffries
Summary: Spent over nine years working for the Phone Company/PacBell as a Network Communications Tech, then with SBC & AT&T as a DSL Systems Tech. Installing and trouble-shooting & repairing DSL services
Job Objective: Full time employment utilizing my personal communications skills, computer & technical skills, experience & abilities. Preferably customer service oriented.
Experience: Job Title: Hardware Dept. Rivet Installer
Employer: Vista Industrial Products Inc.
Dates: 10/21 to 1/22
Duties: Arrive to start work by 6am, M-F. Receive my job assignment from the Hardware manger. My job usually involves inserting rivets into various manufactured parts, securing the rivets with tape, and setting them aside for the next step in the production process. 8 hours a day, with a half hour for lunch and two 10-minute breaks.
Job Title: Professional Home Health Aide
Employer: 1st Meridian Home Care
Dates: 12/20 to 04/21
Duties: Arrive to relieve Night aid, prepare meals assist with showers & dressing.
7am-7pm four days/week
Job Title: Auto Parts Delivery Driver
Employer: ASW(AutoSpecialistWarehouse)
Dates: 8/20 to 12/20
Duties: Deliver auto parts & equipment to various customers, per their orders. Using my personal car.
Job Title: Paint & Electrical Associates
Employer: Home Depot
Dates: 5/20 to 8/20
Duties: Mix paint & cut wire to customer’s specs. Arrange stock on store shelves.
Job Title: Cable Tech
Employer: C.D.I.S.
Dates: 12/19 to 03/20
Duties: Removing NIUs (Voice Ports) from various homes and then dressing the network cabling.
Lost job due to CoVid-19.
Job Title: Driver- Vista Transport
Employer: SELF EMPLOYED
Dates: 10/18 to 10/19
Duties: Safely & Comfortably Transport people, in Company cars & wheelchair vans, to & from desired locations, at scheduled times for medical appointments.
Job Title: Professional Ride-Share Driver (Lyft & Uber)
Employer: SELF EMPLOYED
Dates: 7/17 to 4/18
Duties: Transport people, in my personal car, from point A to point B, in a Safe & Comfortable manner.
Job Title: Professional Home Health Aide
Employer: SELF EMPLOYED
Dates: 7/10 TO 7/17
Duties: Arrive, (build a fire in the fireplace in Winter), start the coffee, wake up the residents, assist in dressing, prepare and serve breakfast & lunch, washing dishes, making the bed, doing laundry, driving to any appointments. I worked for them 7 days/wk, 5hrs./day, 8am-1pm.
Job Title: Equipment Return Specialist
Employer:
Dates: 3/10 to 10/10
Duties: Retrieve Time/Warner equipment from the homes of customers who’ve been disconnected.
Job Title: Paratransit Bus Driver
Employer: First Transit
Dates: 9/09 to 1/10
Duties: Safely & Comfortably transport disabled clients to & from desired locations at scheduled times.
Job Title: Sales Associate (Electronics)
Employer: Wal-Mart #2494, Oceanside, CA
Dates: 8/08 to 5/09
Duties: Assist & Advise customers shopping for Computers, Flat Screen TVs,
Networking equip, DVD players, MP3 players & IPODS, Playstations &
Wiis & Wii equip, Stocking shelves and cashiering.
Job Title: Customer Expert
Employer: Tech Expert Express, Oceanside, CA
Dates: 5/07 to 4/08
Duties: Answer phone calls, call customers to schedule big-screen TV repair appointments, calls to
Warranty Companies to obtain repair estimate authorizations, call customers to obtain repair
estimate approvals. Order parts, Receive stock & distribute repair parts to the technicians.
Job Title: Cashier/Customer Service
Employer: Fry’s Electronics, San Marcos, CA
Dates: 8/06 to 5/07
Duties: Input customer purchases, complete transactions, make accurate cash drawer tally at shift end.
Helped with housekeeping in & outside the store, at scheduled periods, throughout the day.
Job Title: DSL Systems Technician
Employer: AT&T, Escondido, CA
Dates: 9/96 to 6/06
Duties: Coordinate & self-direct work & route, safely driving to job site, home or office. Evaluate
Installation or Repair needs. Complete installation or repair, status work on-line, Customer
Satisfaction survey & Billing receipt 4 or 5 times per 8HR shift.
Skills: ELECTRONICS, REPAIR COMPUTER & TELEPHONE SYSTEMS, SYSTEMS MANAGEMENT, PARTS & EQUIPMENT ORDERING, INVENTORY MANAGEMENT, SAFE DRIVING (CLASS CM1 DRIVERS LICENSE: CA)
Education: Associates Degree: Southern California Institute of Technology
(Electronics, Digital Logic, Compute Repair, Robotics)
Business/Computer Applications Occupational Training
Interior Communications Tech(E-5) – Battleship – USS New Jersey BB-62
Peace Corps-Plumbing Professor-Houmt Souk, D’Jerba, Tunisia, North Africa
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