Receiving Supervisor Service Representative

Wendy Blaschack

267-***-**** ****************@*****.*** 550 Fennel Rd. Monroeville, NJ 08343

EXPERIENCE

Picker & Packer, AMAZON, August 2018-February 2020m

Logan Township, NJ 206-***-****

Fulfilled orders quickly to accomplish challenging daily objectives.

Picked products from designated locations using various tools and transferred to appropriate areas for further processing.p

Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Packed fragile items with bubble wrap to prevent breakage during shipping.

Shipping and Receiving Associate, DELAWARE VALLEY FLORAL GROUP, May 2018-July 2018 Sewell, NJ 856-***-****

Checked customer orders, labeling and documentation prior to shipment to avoid delays.

Maintained work areas and kept organized.

Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.

Grill Worker, McDonald’s, March 2017-May 2018

Glassboro, NJ 856-***-****

Maintained cleanliness and organization of line workstations.

Operated fryers and grills according to instructions to maintain safety and food quality.

Assisted in preparation of menu items ranging from burgers to sandwiches.

Metal Parts Pressing Machinery, ELRAY MFG, March 2018-April 2018

Clayton, NJ 856-***-****

Performed quality control inspections on parts and packaged parts for delivery or sale.

Followed standards of care and compliance per company and legal requirements.

Cashier, SAVE A LOT GROCERIES, March 2015-May 2015

Philadelphia, PA Out of business (Note: the reason I took time off is because my husband died)

Operated cash register, collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Cashier, HOME DEPOT, February 2012-September 2012

Neshaminy, PA 215-***-****

Operated cash register, collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Customer Service Representative, SYKES ENTERPRISES, August 2011-January 2012

Langhorne, PA Out of business

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Import Account Representative, BARTHCO - OHL, August 2010-September 2011

Philadelphia, PA 215-***-****

Received and processed client payments, and updated accounts.

Reached out to customers to assess satisfaction levels and current needs.

Reviewed accounts for delinquencies and other ongoing issues.

Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.

Import Coordinator, NOTATIONS INC, November 2003-July 2010

Warminster, PA Out of business

Handled shipment coordination for products beginning in country of origin and ending at final destination.

Coordinated with customs brokers to confirm freight had accurate duties applied and bills of lading were properly shipped.

Coordinated daily transfer shipments with proper documentation logs

Input shipment details into AS/400 program, updating with tracking information

Partnered with logistics department to discuss and remedy internal and external issues dealing with import and export operations.

Logistics Coordinator/Production Scheduling/Import and Export Coordinator, RHEIN CHEMIE CORP,

November 1986-February 1997 Trenton, NJ Out of business

Dispatched information to service providers to schedule freight movement.

Determined appropriate licensing requirements and product classification for import and export shipments.

Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving.

Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.

Coordinated with freight forwarders to expedite international shipments.

Cultivated carrier relations and tracked financials to verify optimum performance.

Dispatcher/Receiving Supervisor, GOODALL RUBBER, June 1986-November 2003 Trenton, NJ Out of business

Managed department priorities and provided leadership for on-time delivery production Balanced quality, productivity, cost, safety and morale to boost performance in production.

Maintained accurate accountability level for deliveries through the daily shipping reports.

Reviewed work orders to check correctness of deliveries.

Compared shipment contents with paperwork to support inventory accuracy and records management.

Prepared and processed shipping documents and routed materials and bills of lading.

Prepared accurate shipping orders and bills of lading to direct and route materials.

Investigated inventory discrepancies to maintain recordkeeping validity.

Inside Sales Supervisor, BRIDGEPORT/TEXTRON, April 1982-June 1986 Bristol, PA Out of business

●Analyzed performance metrics to improve productivity, solve problems and create opportunities to enhance operational success.

Supervised 7 inside sales reps, managed daily performance and provided feedback to increase productivity.

Responded to customer inquiries quickly and professionally to maintain customer satisfaction. Updated onboarding manuals, glossary of industry terms and call scripts to help prepare sales team for success.

Communicated with repeat customers to build long-term relationships.

EDUCATION AND TRAINING

High School Diploma

Morrisville High School, Morrisville PA June 1980

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