Administrative Assistant Customer Service
Resume:
Kandice M. Majors
Plano, Texas 75093
*********@*******.***
OBJECTIVE: Motivated individual with over twenty years of professional experience desiring an administrative assistant position where my strong communication and organizational skills can directly contribute to the success of the company.
EXPERIENCE:
04/2013 to Present Tokio Marine Highland fka, WNC Insurance Services, Inc. Dallas, TX Administrative Assistant for SVP of Operations
Precise Adjustments
Administrative Assistant, Claims
Administrative Assistant, Claims 10/2019 - Present
• Provide outstanding service support to lenders, borrowers, insureds, claimants and customers
• Coordinate insurance claims with field adjusters which includes claim assignment, general assistance, license compliance and report verification
• Inform the carrier personnel of the final disposition of claim report and receive authority to issue claim payments and expense payments to Independent Field Adjuster
• Verify the claim coverage and review submitted claim forms for completeness and accuracy
• Assist in relocating staff for internal office moves
• Process and audit expense reports for senior management and make travel arrangements when needed Administrative Assistant, Operations 4/2013 – 10/2019
• Conduct administrative duties for SVP of Operations such as filing documents, updating spreadsheets, and running OPS reports
• Prepare (preparation involves coding to the appropriate cost center) invoices weekly for payment approval
• Process and audit expense reports for senior management and make travel arrangements when needed
• Work independently with various departments to ensure exceptional office workflow
• Set up new hire security badge assignments; badge maintenance
• Report suite maintenance issues, to property management e.g., temperature, light bulb replacement, concierge cleaning, routine janitorial problems, etc.
6/2008 to 4/2013 Melissa Properties, Inc., dba Texas Land Finance Co. II Dallas, TX The Law Office of George S. Henry
Administrative Assistant/Office Coordinator
Administrative Assistant/Office Coordinator
• Solicit customers by mail to those individuals/businesses that meet certain criteria from various counties in the State of Texas that contain delinquent property tax for real property
• Research servicing transaction records related to county appraisal district that contain delinquent property tax information for real property
• Obtain necessary information (loan applications, credit documents, appraisals, etc.) to process and complete property tax loan documents
• Verify all documentation for accuracy and completeness
• Act as receptionist: answering telephones and referring calls to appropriate personnel
• Maintain inventory of office supplies: order and stock supplies as needed 2/2008 to 5/2008 metroPCS / Contractor Plano, TX
NOC Administrative Assistant
Administrative Assistant
• Prepared travel arrangements for NOC Director (Network Operations Center)
• Answered, screened phone calls for NOC Director
• Run various reports for NOC Department
• Prepared expense reports for NOC Managers
• Prepared Invoices for NOC Department
• Updated NOC Network Activity Calendar
• Arranged training for all metroPCS employees, Computer Base Training
• Instructor Led Training with Alcatel-Lucent
• Preformed various other administrative duties
8/2001 to 1/2008 Ryan, Inc. Dallas, TX
Senior Purchasing Agent/Office Services Coordinator Senior Purchasing Agent
• Oversee, approve and ordered office supplies for remote offices at 21 locations nationally
• Directly responsible for the efficient administration of off-site storage program
• Monitor and recommend office equipment needs, including rentals
• Inventory and coordinate procurement of stationery and business cards on a national scale
• Reconcile invoices for services performed by numerous outside vendors
• Maintain spreadsheets and reports related to a wide range of equipment usage, space needs and other facilities-related
• Assist with planning office moves nationally
• Troubleshoot, plan, organize and schedule work of various vendors (HVAC, repair work, electrician, plumbers painter, etc. that are not construction-related
• Ensure that facilities-related products and services are delivered on schedule and at negotiated cost and quality
• Negotiate with vendors for purchases of resources and services
• Assist with maintenance of security system at Level I
• Assist in relocating staff for internal office moves
• Strategically assist in contract research and negotiation for national purchasing and maintenance programs
• Provide excellent customer service to our internal customers both local and national Office Services Coordinator
• Processed incoming and outgoing mail
• Responsible for new hire set-ups
• Maintain spreadsheets related to Mail Center activity
• Field daily calls from staff relating to the handling or shipping of mail, courier packages, interoffice mail, etc.
• Train employees on proper preparation of Certified Mail items
• Supervise in maintain key inventory for furniture
• Serve as Main Help Desk support for facilities-related issues
• Support at receptionist desk as needed
• Provide excellent customer service to our internal customers TRAINING: Avaya Communications, Formerly Lucent Technologies DEFINITY Basic Administrator Training – April 2000 DEFINITY ECS Expert Agent Selection - July 2000
Intuity AUDIX Multimedia Messaging Solutions Basic Administration – September 2000 EDUCATION: INTERNATIONAL BUSINESS COLLEGE Lubbock, TX Computer Administrator, Graduated – August 1995
LUBBOCK HIGH SCHOOL Lubbock, TX
Graduated 1988
TEXAS TECH UNIVERSITY Lubbock, TX
Studied Courses for a Bachelor of Science Degree
AWARDS: EMPLOYEE OF THE FIRST QUARTER 2017
WNC Insurance Services, Inc
References Available Upon Request
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